> ## Documentation Index
> Fetch the complete documentation index at: https://watermelon.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage tags

> Keep your conversations organised and easy to analyse by setting up and maintaining tags.

## Tags

At **Tags** in Watermelon you create, edit, and organise tags for your conversations. You can think of tags as digital sticky notes you attach to conversations. They help you quickly see what a conversation is about. Use them to group conversations by product or topic, automate tagging based on content, and analyse tags in Analytics to spot trends and opportunities.

First, navigate to **Settings** and open **Tags**   .

<Frame>
  <img src="https://mintcdn.com/watermelon/mx_Yy80GsTarYmWC/images/contact-management/manage-tag/manage-tags-settings.png?fit=max&auto=format&n=mx_Yy80GsTarYmWC&q=85&s=0dfbe3f698a5996ad3e721aa5b44d2c7" alt="Manage Tags Settings" width="2922" height="1390" data-path="images/contact-management/manage-tag/manage-tags-settings.png" />
</Frame>

## Manage Tags

### Create a new tag

<Steps>
  <Step title="Select Create">
    <Frame>
      <img src="https://mintcdn.com/watermelon/mx_Yy80GsTarYmWC/images/contact-management/manage-tag/manage-tags-create.png?fit=max&auto=format&n=mx_Yy80GsTarYmWC&q=85&s=4322ebb13e526db7ded98e8cff3c3c1a" alt="Manage Tags Create" width="2922" height="1390" data-path="images/contact-management/manage-tag/manage-tags-create.png" />
    </Frame>
  </Step>

  <Step title="Add a tag name">
    Enter a **short, descriptive name**, for example shipping, refund request, new lead or quote. Then, **select Create again**.

    <Frame>
      <img src="https://mintcdn.com/watermelon/mx_Yy80GsTarYmWC/images/contact-management/manage-tag/manage-tags-pop-up.png?fit=max&auto=format&n=mx_Yy80GsTarYmWC&q=85&s=362b9d2b5a59a08f3e936abe62907ecd" alt="Manage Tags Pop Up" width="2922" height="1390" data-path="images/contact-management/manage-tag/manage-tags-pop-up.png" />
    </Frame>
  </Step>
</Steps>

<Check>
  Your new tag is now available to use in conversations and, if relevant, in automation rules.
</Check>

### Edit a tag

Update a tag’s name by clicking the three dots under **Options** and selecting **Edit**.

<Frame>
  <img src="https://mintcdn.com/watermelon/mx_Yy80GsTarYmWC/images/contact-management/manage-tag/manage-tags-edit.png?fit=max&auto=format&n=mx_Yy80GsTarYmWC&q=85&s=cc1386c8cb1130cffd3d82dd69b7d13e" alt="Manage Tags Edit" width="2922" height="1390" data-path="images/contact-management/manage-tag/manage-tags-edit.png" />
</Frame>

### Deactivate a tag

Deactivate a tag by clicking the three dots under **Options** and selecting **Deactivate**. Useful if you might want to reactive this tag later.

<Frame>
  <img src="https://mintcdn.com/watermelon/mx_Yy80GsTarYmWC/images/contact-management/manage-tag/manage-tags-deactivate.png?fit=max&auto=format&n=mx_Yy80GsTarYmWC&q=85&s=b669b9c651413acd735d5e366cf299ae" alt="Manage Tags Deactivate" width="2922" height="1390" data-path="images/contact-management/manage-tag/manage-tags-deactivate.png" />
</Frame>

### Delete a tag

Remove tags your team no longer uses to keep things tidy. Delete a tag by clicking the three dots under **Options** and selecting **Delete**.

<Frame>
  <img src="https://mintcdn.com/watermelon/mx_Yy80GsTarYmWC/images/contact-management/manage-tag/manage-tags-delete.png?fit=max&auto=format&n=mx_Yy80GsTarYmWC&q=85&s=cf2bbb36bf0fdb9ca356194bbe8af159" alt="Manage Tags Delete" width="2922" height="1390" data-path="images/contact-management/manage-tag/manage-tags-delete.png" />
</Frame>

<Warning>
  The tag will be removed from the list and can no longer be used in new conversations or automations.
</Warning>

### Search a tag

Use the search option to quickly find the right tag.

<Frame>
  <img src="https://mintcdn.com/watermelon/mx_Yy80GsTarYmWC/images/contact-management/manage-tag/manage-tags-search.png?fit=max&auto=format&n=mx_Yy80GsTarYmWC&q=85&s=7002d1f0bd5bd41180fe10d4f8500509" alt="Manage Tags Search" width="2922" height="1390" data-path="images/contact-management/manage-tag/manage-tags-search.png" />
</Frame>
