> ## Documentation Index
> Fetch the complete documentation index at: https://watermelon.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent (De)activation

> Learn how to activate your AI Agent to go live and how to deactivate it temporarily when making updates or changes.

Once you’ve configured your AI Agent and finished testing it, you can activate it to start handling live conversations. Activating your Agent allows it to automatically respond to customers based on the Domain Knowledge and Instructions you’ve provided.

## Activating your AI Agent

<Steps>
  <Step title="Select the Agent">
    From the main menu, select **Agents** to see a list of all your AI Agents, then select the agent you would like to activate.

    <Frame>
      <img src="https://mintcdn.com/watermelon/76xMqh8HbbsicQ5f/images/deactivate-agent/deactivation-menu.png?fit=max&auto=format&n=76xMqh8HbbsicQ5f&q=85&s=79e6521cd1c90f839579a0b0fe6f35a0" alt="Deactivation Menu" width="2922" height="1390" data-path="images/deactivate-agent/deactivation-menu.png" />
    </Frame>
  </Step>

  <Step title="Activate Agent">
    In the lower-left corner, click **Activate**.

    If you have not done so already, select which **channel to connect** to the Agent.

    <Frame>
      <img src="https://mintcdn.com/watermelon/76xMqh8HbbsicQ5f/images/deactivate-agent/activate-agent-no-channel-connected.png?fit=max&auto=format&n=76xMqh8HbbsicQ5f&q=85&s=cc3e9a231cb1a5ffd9a579ae55f6d410" alt="Activate Agent No Channel Connected" width="2922" height="1390" data-path="images/deactivate-agent/activate-agent-no-channel-connected.png" />
    </Frame>

    <Frame>
      <img src="https://mintcdn.com/watermelon/76xMqh8HbbsicQ5f/images/deactivate-agent/activate-agent-select-channel.png?fit=max&auto=format&n=76xMqh8HbbsicQ5f&q=85&s=bb1fef931f507f4cdce3c93139b97a95" alt="Activate Agent Select Channel" width="2922" height="1390" data-path="images/deactivate-agent/activate-agent-select-channel.png" />
    </Frame>

    Once a channel has been connected you can go back to **Activate** and click the **Activate button**.

    <Frame>
      <img src="https://mintcdn.com/watermelon/LGmHUZsTejALM9wd/images/deactivate-agent/activate-agent-activate.png?fit=max&auto=format&n=LGmHUZsTejALM9wd&q=85&s=6bf23be8c517a1f4e1fac1db784f132f" alt="Activate Agent Activate" width="2922" height="1390" data-path="images/deactivate-agent/activate-agent-activate.png" />
    </Frame>

    The AI Agent will start responding to new conversations immediately.
  </Step>
</Steps>

## Deactivating an AI Agent

At some point, you may want to **temporarily deactivate** your AI Agent. For example, while updating its sources, testing configurations, or pausing automation during maintenance.

<Steps>
  <Step title="Select the Agent">
    Navigate to **Agents**, and select the agent you would like to deactivate.

    <Frame>
      <img src="https://mintcdn.com/watermelon/76xMqh8HbbsicQ5f/images/deactivate-agent/deactivation-menu.png?fit=max&auto=format&n=76xMqh8HbbsicQ5f&q=85&s=79e6521cd1c90f839579a0b0fe6f35a0" alt="Deactivation Menu" width="2922" height="1390" data-path="images/deactivate-agent/deactivation-menu.png" />
    </Frame>
  </Step>

  <Step title="Deactivate">
    From the menu, select **Activate AI Agent** and then confirm the deactivation.

    <Frame>
      <img src="https://mintcdn.com/watermelon/76xMqh8HbbsicQ5f/images/deactivate-agent/deactivate-agent-deactivate.png?fit=max&auto=format&n=76xMqh8HbbsicQ5f&q=85&s=99eeeae2829232c4ff73a4b23f698aae" alt="Deactivate Agent Deactivate" width="2922" height="1390" data-path="images/deactivate-agent/deactivate-agent-deactivate.png" />
    </Frame>

    Deactivation stops the AI Agent from handling new conversations, but you can reactivate it at any time.
  </Step>
</Steps>
