> ## Documentation Index
> Fetch the complete documentation index at: https://watermelon.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Add users

> You can add multiple users to your Watermelon account.

Each user within Watermelon needs their own account, allowing multiple users to handle live chats simultaneously or training the Agent.

<Info>
  Extra users are available in Starter, Advanced, Business licences. \
  Additional costs a €25,00 per user apply, see our [pricing page](/help-center/plans-pricing/pricing-overview) for more details.

  If you are on a Legacy licence, other costs might be applicable. You can check this with our Support team.
</Info>

## Adding users

Follow the steps below to add your colleagues as users. You can select their rights during adding.

<Steps>
  <Step title="Go to Settings and open Users">
    Go to **Settings**. Under **Account Setup**, click on **Users**.

    <Frame>
      <img src="https://mintcdn.com/watermelon/ujh0pA71L9XjqzxT/images/get-started/add-users/add-users-open-users.png?fit=max&auto=format&n=ujh0pA71L9XjqzxT&q=85&s=5a3fe5a14ac96e84c641786fed0a17fb" alt="Add Users Open Users" width="2922" height="1390" data-path="images/get-started/add-users/add-users-open-users.png" />
    </Frame>
  </Step>

  <Step title="Add user">
    Click on **Add** to add a user

    <Frame>
      <img src="https://mintcdn.com/watermelon/ujh0pA71L9XjqzxT/images/get-started/add-users/add-users-add.png?fit=max&auto=format&n=ujh0pA71L9XjqzxT&q=85&s=5b283ffe5a468683477b5a182f399cac" alt="Add Users Add" width="2922" height="1390" data-path="images/get-started/add-users/add-users-add.png" />
    </Frame>
  </Step>

  <Step title="Add user details ">
    You'll now see the user profile and can add all details here. For a new profile the following details are mandatory:

    * First name
    * Last name
    * E-mail address

    <Frame>
      <img src="https://mintcdn.com/watermelon/ujh0pA71L9XjqzxT/images/get-started/add-users/add-users-user-details.png?fit=max&auto=format&n=ujh0pA71L9XjqzxT&q=85&s=9731b17e3d844c9cffe0e2d64bbfaf98" alt="Add Users User Details" width="2922" height="1390" data-path="images/get-started/add-users/add-users-user-details.png" />
    </Frame>
  </Step>

  <Step title="Select role">
    Choose which rights you want to give to the user:

    * **Admin:** Can adjust settings, edit and create Agents, and take over chats from other users.
    * **Support** **Agent**: Can help customers in the inbox and adjust personal settings.

          <Frame>
            <img src="https://mintcdn.com/watermelon/ujh0pA71L9XjqzxT/images/get-started/add-users/add-users-role.png?fit=max&auto=format&n=ujh0pA71L9XjqzxT&q=85&s=34d0b49304263b291ab942dcdc41c70a" alt="Add Users Role" width="2922" height="1390" data-path="images/get-started/add-users/add-users-role.png" />
          </Frame>
  </Step>
</Steps>

## Deactivate or delete user

You can deactivate or delete a user by clicking the options button and selecting deactivate.

* **Delete user**: Choose **Delete** to **permanently remove all data** from this user.
* **Deactivate user:** Choose **Deactivate** to **block access but keep all data** from a user.

<Frame>
  <img src="https://mintcdn.com/watermelon/ujh0pA71L9XjqzxT/images/get-started/add-users/add-users-delete.png?fit=max&auto=format&n=ujh0pA71L9XjqzxT&q=85&s=e7b04a97ed7004e40bb957f062dc5549" alt="Add Users Delete" width="2922" height="1390" data-path="images/get-started/add-users/add-users-delete.png" />
</Frame>

## Reactivate user

Deactivated users can be found in the **Inactive** **users** tab. Click the options button to **reactivate** the user.

<Frame>
  <img src="https://mintcdn.com/watermelon/ujh0pA71L9XjqzxT/images/get-started/add-users/add-users-reactivate.png?fit=max&auto=format&n=ujh0pA71L9XjqzxT&q=85&s=297ab98c30e8a70562d97b3a9ebeb693" alt="Add Users Reactivate" width="2922" height="1390" data-path="images/get-started/add-users/add-users-reactivate.png" />
</Frame>

## Change owner

If you want to transfer ownership to another person, you’ll need to follow the steps below.

<Steps>
  <Step title="Change the Owner password">
    Update the password of the current Owner account and share this password securely with the new Owner.

    <Frame>
      <img src="https://mintcdn.com/watermelon/BKGpFmSwd_zvnH4j/images/add-users-owner.png?fit=max&auto=format&n=BKGpFmSwd_zvnH4j&q=85&s=3e5c0d23e2fab469569e7e401fe3e993" alt="Add Users Owner" width="2880" height="1458" data-path="images/add-users-owner.png" />
    </Frame>
  </Step>

  <Step title="Update the email address">
    Change the email address of the Owner account to the email address of the new Owner.

    <Frame>
      <img src="https://mintcdn.com/watermelon/BKGpFmSwd_zvnH4j/images/add-users-owner-1.png?fit=max&auto=format&n=BKGpFmSwd_zvnH4j&q=85&s=c22df428474944c78b9a4dd9297b6df0" alt="Add Users Owner 1" width="2876" height="1462" data-path="images/add-users-owner-1.png" />
    </Frame>
  </Step>
</Steps>

<Info>
  If the new Owner’s email address is **already registered as a user in Watermelon**, you can still complete the handover:

  * Add `+1` to the username part of the email address (before the `@`)

  **Example:**\
  `alex@company.com` → `alex+1@company.com`

  This ensures the ownership transfer works smoothly without email conflicts.
</Info>