> ## Documentation Index
> Fetch the complete documentation index at: https://watermelon.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Choosing the right channels

> Your Watermelon Agent can be connected to different channels. The best thing is, you don’t have to choose; you can connect your Agent to all desired channels. 

## Choosing your Channel

All messages from the different channels will show in the Watermelon Inbox. This makes it very easy to manage all incoming conversations. When choosing your channel, it's good to check how are your current contact moments coming in in the current situation.

* Do you get **a** **lot** **of** **emails** with questions about content from your site? Add a **Chat Widget** and you'll stop those easy questions coming in.
* Do you get a lot of **phone calls**? Connect your Agent to **WhatsApp**.
* Does the majority of your questions come in via **Social Media**? Use the **Facebook** and **Instagram channel**.

The table below can help you to decide which channel to connect:

| Channel                | Use case                                                                                                  | **Goal**                                                                     |
| ---------------------- | :-------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------- |
| **Chat** **Widget**    | For direct, instant communication with customers who are already active on your platform, website or app. | Offer support right where customers need help. Also great to generate leads. |
| **WhatsApp**           | For customers who prefer mobile communication or have longer, ongoing conversations                       | Provide fast, informal support through a familiar channel.                   |
| **Facebook Messenger** | To handle incoming messages and inquiries from Facebook users.                                            | Engage with leads and offer accessible support directly through social media |
| **Instagram DM**       | To reply to private messages and questions from Instagram followers.                                      | Engage with leads and offer accessible support directly through social media |
| **Custom Channel**     | Used to connect channels with our Webhook connection.                                                     | Centralize all messages within Watermelon for a smooth and unified workflow. |

## Multiple channels

You can connect all desired channels to one Agent. It is also possible to connect the same channel multiple times. This way you can connect multiple phone numbers, Facebook accounts or Chat Widgets to the same Agent.