# Watermelon documentation

## Docs

- [API keys](https://watermelon.ai/docs/api-reference/api-keys.md): Learn how API keys work on Watermelon
- [Authentication](https://watermelon.ai/docs/api-reference/authentication.md)
- [Changelog](https://watermelon.ai/docs/api-reference/changelog.md): Changes made to the Watermelon API worth knowing about
- [Create Contact](https://watermelon.ai/docs/api-reference/create-contact.md)
- [Create Message](https://watermelon.ai/docs/api-reference/create-message.md)
- [Create Webhook](https://watermelon.ai/docs/api-reference/create-webhook.md)
- [Delete Webhook](https://watermelon.ai/docs/api-reference/delete-webhook.md)
- [Get Contact](https://watermelon.ai/docs/api-reference/get-contact.md)
- [Get Contacts](https://watermelon.ai/docs/api-reference/get-contacts.md)
- [Get Conversation](https://watermelon.ai/docs/api-reference/get-conversation.md)
- [Get Conversations](https://watermelon.ai/docs/api-reference/get-conversations.md): Get all the company conversations
- [Get CustomFields](https://watermelon.ai/docs/api-reference/get-customfields.md)
- [Get Message](https://watermelon.ai/docs/api-reference/get-message.md)
- [Introduction](https://watermelon.ai/docs/api-reference/introduction.md)
- [Search Contact](https://watermelon.ai/docs/api-reference/search-contact.md)
- [Update Contact](https://watermelon.ai/docs/api-reference/update-contact.md)
- [Update Webhook](https://watermelon.ai/docs/api-reference/update-webhook.md)
- [Versioning](https://watermelon.ai/docs/api-reference/versioning.md): Learn how versioning works in the Watermelon API
- [AI Agent Analytics](https://watermelon.ai/docs/help-center/analytics/ai-agent-insights.md): AI Agent Analytics help you understand how your AI Agent is performing and where you can improve. By regularly analysing your data, you can keep optimising conversations, increasing automation, and improving your customers’ experience.
- [Conversation topics](https://watermelon.ai/docs/help-center/analytics/conversation-topics.md): Conversation topics help you understand what your customers are talking about when they interact with your AI Agent. By tracking topics over time, you can quickly see which themes are most common.
- [Create custom reports](https://watermelon.ai/docs/help-center/analytics/create-custom-reports.md): Custom reports help you zoom in on the performance of specific AI Agents, team members, or channels. Instead of looking at all conversations at once, you decide what data to include.
- [Exporting conversations](https://watermelon.ai/docs/help-center/analytics/exporting-conversations.md): Exporting conversations allows you to download all conversations that match your selected filters and date range. The export contains the conversations that fall within these filters.
- [Human handover](https://watermelon.ai/docs/help-center/build-your-agent/add-handoff-triggers.md): With setting up Human Handover triggers, the AI Agent can hand off conversations to human agents.
- [Create your Agent](https://watermelon.ai/docs/help-center/build-your-agent/create-your-agent.md): The first step in Watermelon is to create your AI Agent. After creating the Agent, you can start its training.
- [Start with a template](https://watermelon.ai/docs/help-center/build-your-agent/start-with-a-template.md): For a smooth start, start with a template.
- [Test your agent](https://watermelon.ai/docs/help-center/build-your-agent/test-your-agent.md): Learn how to test and fine-tune your AI Agent using the Playground to improve accuracy before going live.
- [Write Agent personality](https://watermelon.ai/docs/help-center/build-your-agent/write-agent-personality.md): A strong personality makes your AI Agent feel human, trustworthy, and on-brand. It shapes how it talks, acts, and supports your customers, just like a real team member would.
- [Automatically add tags](https://watermelon.ai/docs/help-center/contact-management/automatically-add-tags.md): Automated tags let your AI Agent categorise conversations based on what customers say. This keeps your inbox organised and shows how many conversations fall under each tag in your Analytics.
- [Automatically fill in custom fields](https://watermelon.ai/docs/help-center/contact-management/automatically-fill-in-custom-fields.md): Automate fields lets your AI Agent automatically fill in custom fields in the contact profile based on the conversation.
- [Contact details](https://watermelon.ai/docs/help-center/contact-management/contact-details.md): Keep all your customer information organized in one place. In this article, you’ll learn where to find and manage your contacts within Watermelon, including how fields, tags, and notes are stored and displayed.
- [Custom fields](https://watermelon.ai/docs/help-center/contact-management/custom-fields.md): Collect and organize your customer information efficiently using Fields. The custom fields allow you to store exactly the data that matters to your business, like a customer number, order number, or customer type.
- [Default fields](https://watermelon.ai/docs/help-center/contact-management/default-fields.md): Collect and organize your customer information efficiently using Fields. The default fields help you store and manage details like names, email addresses, and phone numbers, all linked to your contacts.
- [Manage tags](https://watermelon.ai/docs/help-center/contact-management/manage-tags.md): Keep your conversations organised and easy to analyse by setting up and maintaining tags.
- [See website visitor path](https://watermelon.ai/docs/help-center/contact-management/see-website-visitor-path.md): Website Visitor Tracking shows which pages your visitors are viewing, how long they stay, and whether they’re still active, directly in your Inbox.
- [Website visitor status](https://watermelon.ai/docs/help-center/contact-management/website-visitor-status.md): Quickly see which website visitors are still active in a conversation, and respond at the right moment.
- [Actions authentication setup](https://watermelon.ai/docs/help-center/developer-resources/action-authentication-setup.md): When you connect your AI Agent to an external tool or system via an API, you’ll need to tell Watermelon how to authenticate — in other words, how to securely prove your identity to that tool.
- [Action Security & Data Protection](https://watermelon.ai/docs/help-center/developer-resources/action-security.md): This guide explains how to configure Actions securely in Watermelon, so your integration meets modern security standards and respects GDPR.
- [Action templates](https://watermelon.ai/docs/help-center/developer-resources/action-templates.md): Action Templates are ready-made integrations that connect your AI Agent to popular tools and APIs in just a few clicks.
- [Chat Widget, Mobile App Integration Guide](https://watermelon.ai/docs/help-center/developer-resources/add-widget-mobile.md): Integrate the Watermelon chat widget directly into your Android, iOS, or Flutter app. Follow the setup guide to embed the widget, configure authentication, and adjust the layout to fit your app’s design.
- [Chat widget customization](https://watermelon.ai/docs/help-center/developer-resources/chat-widget-customization.md): Learn how to embed, style, and personalize your chat widget. This guide covers iframe integration, custom buttons, layout adjustments with CSS, and link previews — everything you need to tailor the widget to your website.
- [Creating custom actions](https://watermelon.ai/docs/help-center/developer-resources/creating-custom-actions.md): AI Actions let your AI Agent interact directly with your systems — retrieving data, updating records, or performing automated tasks — using your own APIs.
- [Custom channel](https://watermelon.ai/docs/help-center/developer-resources/custom-channel.md): "Connect Watermelon to your own application, API, or messaging flow by sending messages into Watermelon and receiving responses through a callback URL.
- [Error Handling, Timeouts, Retries](https://watermelon.ai/docs/help-center/developer-resources/error-handling.md): This guide explains how to design and handle errors, timeouts and retries when building Actions in Watermelon, so your AI Agent behaves safely in production.
- [Event listeners](https://watermelon.ai/docs/help-center/developer-resources/event-listeners.md): When using the Chat Widget with a tag management platform like Google Tag Manager, auto event listeners can capture events fired during chatbot interactions.
- [Health Checks](https://watermelon.ai/docs/help-center/developer-resources/health-checks-monitoring.md): A Health Check helps you make sure your connected API is online and working correctly before your AI Agent tries to use it.
- [Install the widget](https://watermelon.ai/docs/help-center/developer-resources/install-widget.md): Step-by-step guide for installing and integrating the Watermelon Widget on your website or app, including setup, login, and logout instructions.
- [Designing Multi-Attribute Inputs for AI Actions](https://watermelon.ai/docs/help-center/developer-resources/multiple-attribute-conversation-design.md)
- [Testing & Debugging Actions](https://watermelon.ai/docs/help-center/developer-resources/testing-debugging.md): This guide focuses on how developers can validate, debug, and refine Actions inside Watermelon and with Postman.
- [Writing & Validating Schemas for AI Actions](https://watermelon.ai/docs/help-center/developer-resources/writing-validating-schemas.md): When you create a custom Action in Watermelon, your schema defines how your AI Agent communicates with an API — what it sends, what it expects, and how it understands responses.
- [Actions](https://watermelon.ai/docs/help-center/features/actions.md): With Actions, you can extend your Agent’s capabilities to interact with APIs, retrieve live data, or trigger workflows automatically, all inside a single conversation.
- [Agent (De)activation](https://watermelon.ai/docs/help-center/features/agent-de-activation.md): Learn how to activate your AI Agent to go live and how to deactivate it temporarily when making updates or changes.
- [Agent settings](https://watermelon.ai/docs/help-center/features/agent-settings.md): Set the foundation for your AI Agent and give it a personal touch.
- [Domain knowledge (Legacy feature)](https://watermelon.ai/docs/help-center/features/domain-knowledge.md): Your AI Agent needs a clear sense of identity to respond naturally and consistently. This article guides you through setting up Domain Knowledge, so your Agent speaks in the right tone, stays on-topic, and represents your company the right way.
- [Files](https://watermelon.ai/docs/help-center/features/files.md): Learn how to upload, manage, and test files using the Files source so your AI Agent can use large files as part of its knowledge.
- [Instructions](https://watermelon.ai/docs/help-center/features/instructions.md): Learn how to write, organize, and refine Instructions to guide your AI Agent’s behavior, improve accuracy, and keep communication consistent.
- [Sources overview](https://watermelon.ai/docs/help-center/features/overview.md): Easily enrich your AI Agent with knowledge from different sources. Choose one source, or combine multiple sources to increase the knowledge of your Agent.
- [Safety filters](https://watermelon.ai/docs/help-center/features/safety-filters.md): Learn how to set up safety filters so your AI Agent responds appropriately to hate speech, self-harm, violence, or other sensitive topics.
- [Search](https://watermelon.ai/docs/help-center/features/search.md): Learn how to enable and configure Search so your AI Agent can retrieve accurate, up-to-date information from the web or a specific website.
- [Setting guardrails](https://watermelon.ai/docs/help-center/features/setting-guardrails.md): Guardrails make sure your AI Agent stays focused on your business, and nothing else.
- [Website](https://watermelon.ai/docs/help-center/features/website-source.md): Learn how to use your website as a source to automatically pull content into your AI Agent’s knowledge.
- [XML feed connection](https://watermelon.ai/docs/help-center/features/xml-connection.md): When you connect your XML feed to Watermelon, your Agent automatically stays up to date with the latest product information.
- [Setup your account](https://watermelon.ai/docs/help-center/get-started/account-setup.md): Start your Watermelon journey by setting up your account.
- [Add users](https://watermelon.ai/docs/help-center/get-started/add-users.md): You can add multiple users to your Watermelon account.
- [Download apps](https://watermelon.ai/docs/help-center/get-started/apps.md): Download our apps to have Watermelon available on every device.
- [Choose your AI model](https://watermelon.ai/docs/help-center/get-started/choose-your-ai-model.md): There are different AI models available for your Agent. Which model is the best choice, depends on the use case of your Agent. This article will help you choose the best model for your Agent.
- [Choosing the right channels](https://watermelon.ai/docs/help-center/get-started/choosing-the-right-channels.md): Your Watermelon Agent can be connected to different channels. The best thing is, you don’t have to choose; you can connect your Agent to all desired channels.
- [Give Watermelon access ](https://watermelon.ai/docs/help-center/get-started/give-watermelon-access.md): Provide Watermelon with access to your account for easier and better support.
- [Keyboard shortcuts](https://watermelon.ai/docs/help-center/get-started/keyboard-shortcuts.md): Using shortcuts will make you work faster and more productive
- [Welcome to our Help Center](https://watermelon.ai/docs/help-center/get-started/overview.md): Here you’ll find everything to build, manage, and grow your Agents. Start with a quick guide, explore templates, or dive into advanced tools.
- [Quickstart](https://watermelon.ai/docs/help-center/get-started/quickstart.md): Create, train, and publish your first AI agent in under ten minutes. Follow this step-by-step guide to get your agent live on your website or connected channel.
- [Setting your goals](https://watermelon.ai/docs/help-center/get-started/setting-your-goals.md): Before you start building your Agent, take a moment to think about your goals; When will you consider the Agent a success?
- [Setup your notifications](https://watermelon.ai/docs/help-center/get-started/setup-your-notifications.md): Set up your notifications and never miss an incoming conversation.
- [Supported languages](https://watermelon.ai/docs/help-center/get-started/supported-languages.md): Watermelon Agents are able to speak over 100 languages, or you can limit the Agent to only speak in specific languages. The choice is yours.
- [Add deeplinks to your agent](https://watermelon.ai/docs/help-center/guides/agent-guides/add-deeplinks.md): Deeplinks allow your AI Agent to guide users straight to the exact place they need—whether it’s a filtered product list, a specific category, or a pre-filled search.
- [Have your agent handle images](https://watermelon.ai/docs/help-center/guides/agent-guides/handle-images.md): Add instructions on how your Agent should handle images.
- [Have your agent handle multiple company branches](https://watermelon.ai/docs/help-center/guides/agent-guides/multiple-company-branches.md): Description of your new file.
- [Request feedback from customer](https://watermelon.ai/docs/help-center/guides/agent-guides/request-feedback.md): Collect feedback from end users about your AI Agent.
- [Have your agent send files](https://watermelon.ai/docs/help-center/guides/agent-guides/send-files.md): You may want your AI Agent to share documents with customers, such as manuals, installation guides, or product information sheets.
- [Have the agent send hyperlinks](https://watermelon.ai/docs/help-center/guides/agent-guides/send-hyperlinks.md): In this guide, you’ll learn how to ensure your agent always uses clickable hyperlinks instead of showing full URLs.
- [Ask questions in a clear sequence](https://watermelon.ai/docs/help-center/guides/agent-guides/sequential-questions.md): Help your AI Agent collect information step by step using structured, sequential questions.
- [AI Agent for Customer service](https://watermelon.ai/docs/help-center/guides/agent-use-cases/ai-customer-service.md): Customer service is one of the most common use cases of an AI Agent.
- [AI Agent for Internal support](https://watermelon.ai/docs/help-center/guides/agent-use-cases/ai-internal.md): Set up an Internal support AI Agent for employee support.
- [AI Agent for lead generation](https://watermelon.ai/docs/help-center/guides/agent-use-cases/lead-generation.md): Create a Lead generation AI Agent that collects visitor information, qualifies leads, and sends them straight into your CRM.
- [AI Agent for psychologists](https://watermelon.ai/docs/help-center/guides/agent-use-cases/psychologist.md): How AI Agents can ethically support psychologists with administration, intake, and client education.
- [AI Agent as an aid tool](https://watermelon.ai/docs/help-center/guides/agent-use-cases/replace-aid-tools.md): An AI Agent that supports your daily work by helping you summarise information, draft emails, and create questionnaires while staying fully in control.
- [Analytics guides](https://watermelon.ai/docs/help-center/guides/analytics-guides.md): Want to know how many leads or customers you get through your AI Agent? By sharing a unique link via the AI Agent, you can easily measure conversions.
- [Automation guides](https://watermelon.ai/docs/help-center/guides/automation-guides.md): Add automations to Watermelon to work more efficiently.
- [Process leads via Zapier](https://watermelon.ai/docs/help-center/guides/automation-guides/process-leads-via-zapier.md): When leads come into your Agent, you can forward them to your CRM system via Zapier.
- [Receive emails with Agent conversations](https://watermelon.ai/docs/help-center/guides/automation-guides/receive-emails-with-conversations.md): Forward Agent conversations that need a human follow-up to your email inbox.
- [Set up Human handover with Zapier](https://watermelon.ai/docs/help-center/guides/automation-guides/set-up-a-human-handover-with-zapier-copied-1.md): Forward your Watermelon chats to another tool via Zapier
- [Chat widget style guide](https://watermelon.ai/docs/help-center/guides/chat-widget-style-guide.md): A practical guide to designing a branded, accessible chat widget — your way
- [Best practices for creating a sitemap](https://watermelon.ai/docs/help-center/guides/common-use-cases/best.md): Learn how to create an optimized sitemap
- [Create a QR code to drive traffic to WhatsApp](https://watermelon.ai/docs/help-center/guides/common-use-cases/create.md): Create a WhatsApp QR code to drive chat traffic.
- [Let the Chat Widget open automatically](https://watermelon.ai/docs/help-center/guides/common-use-cases/let-the-chat-widget-open-automatically.md): You can draw more attention to your Chat Widget by having it open automatically.
- [Create an Agent that generates unique comparison deeplink URLs](https://watermelon.ai/docs/help-center/guides/tips-tricks/generate-unique-urls.md): Let your AI Agent send users directly to pre-filtered comparison pages based on their preferences.
- [How to handle hallucinations](https://watermelon.ai/docs/help-center/guides/tips-tricks/handle-hallucinations.md): Learn how to reduce hallucinations and help your AI Agent give more reliable answers.
- [Handle more conversations](https://watermelon.ai/docs/help-center/guides/tips-tricks/handle-more-conversations.md): A well-positioned and clearly visible AI Agent encourages more customer engagement across your website and channels.
- [Handle spam conversations in your inbox](https://watermelon.ai/docs/help-center/guides/tips-tricks/handle-spam-conversations-in-your-inbox.md)
- [How to generate an XML feed](https://watermelon.ai/docs/help-center/guides/tips-tricks/how.md)
- [How to write effective instructions](https://watermelon.ai/docs/help-center/guides/tips-tricks/how-to-write-effective-instructions.md)
- [Limit your Agent to a specific source](https://watermelon.ai/docs/help-center/guides/tips-tricks/limit-source.md): Learn how to guide your AI Agent so it answers only from a chosen URL or document.
- [How to debug incorrect AI Agent replies](https://watermelon.ai/docs/help-center/guides/tips-tricks/reproduce-and-debug-incorrect-agent-replies.md)
- [Reframe AI Agent from switching language](https://watermelon.ai/docs/help-center/guides/tips-tricks/switch-language.md): An AI Agent may switch languages due to mixed language signals, but setting the correct instruction field in English ensures consistent and expected language behavior.
- [Have the Agent understand time and date](https://watermelon.ai/docs/help-center/guides/tips-tricks/time-date.md): Let your AI Agent automatically recognize the current date and time.
- [How files are processed by your AI Agent](https://watermelon.ai/docs/help-center/guides/tips-tricks/untitled-page.md)
- [Create teams](https://watermelon.ai/docs/help-center/inbox/create-teams.md): Learn how to create teams and manage team members to organize conversations and collaborate more effectively.
- [Customizing your inbox view](https://watermelon.ai/docs/help-center/inbox/customizing-your-inbox-view.md): Learn how to customize your Inbox view by sorting and filtering conversations to keep your workspace organized and efficient.
- [Filters](https://watermelon.ai/docs/help-center/inbox/filters.md): Learn how to use filters in your Inbox to view conversations by type, team, AI Agent, or live user and how administrators can oversee all conversations across the organization.
- [Forwarding conversations](https://watermelon.ai/docs/help-center/inbox/forwarding-conversations.md): Learn how to forward a conversation to another user or team, or return it to unassigned to make sure customers reach the right person as quickly as possible.
- [Manage conversations](https://watermelon.ai/docs/help-center/inbox/manage-conversations.md): Learn how to manage conversations in Watermelon using features that help you and your team stay organized and responsive.
- [Notes](https://watermelon.ai/docs/help-center/inbox/notes.md): Notes let you record internal information directly in a conversation. They’re ideal for sharing context, tracking next steps, or keeping a quick reminder about the chat.
- [Setting up business hours](https://watermelon.ai/docs/help-center/inbox/setting-up-business-hours.md): Learn how to set your business hours and create an out-of-office message so customers know when your live team is available
- [Setting your status](https://watermelon.ai/docs/help-center/inbox/setting-your-status.md): Learn how to set your own user status and check the availability of teammates to manage conversations more effectively.
- [Tags](https://watermelon.ai/docs/help-center/inbox/tags.md): Tags help you categorize and track conversations across your inbox. By tagging chats, you can easily organize topics, monitor trends, and generate insights about what customers are asking most.
- [Take over conversations](https://watermelon.ai/docs/help-center/inbox/take-over-conversations.md): Find out how administrators and support users can step into ongoing conversations, reassign chats, or collaborate within teams to keep responses quick and consistent.
- [Working in teams](https://watermelon.ai/docs/help-center/inbox/working-in-teams.md): Learn how to collaborate efficiently with your teammates in Watermelon — view, assign, and manage conversations together to deliver seamless customer support.
- [Email](https://watermelon.ai/docs/help-center/integrations/email.md)
- [Facebook Messenger](https://watermelon.ai/docs/help-center/integrations/facebook-messenger.md): When you connect Facebook Messenger to Watermelon, your AI Agent can answer all incoming messages via Facebook Messenger. You can see the messages in your Watermelon Inbox.
- [Instagram DM](https://watermelon.ai/docs/help-center/integrations/instagram-dm.md): Let your Agent handle all your incoming Direct Messages on Instagram.
- [Watermelon API](https://watermelon.ai/docs/help-center/integrations/watermelon-api.md): The Watermelon API lets you connect and extend your AI Agents with your own systems. Developers can use the API to manage contacts, conversations and messages.
- [Webhooks](https://watermelon.ai/docs/help-center/integrations/webhooks.md): This article explains how webhooks work, how to set them up, what data you can receive, and provides several event examples.
- [WhatsApp](https://watermelon.ai/docs/help-center/integrations/whatsapp.md): When you connect WhatsApp to Watermelon, your AI Agent can automatically handle incoming WhatsApp messages. All conversations will appear in your Watermelon Inbox.
- [Zapier](https://watermelon.ai/docs/help-center/integrations/zapier.md): Zapier can help you automate tasks and build workflows between otherwise incompatible apps through automated connections called Zaps — set up in minutes with no coding.
- [Billing and payment information](https://watermelon.ai/docs/help-center/plans-pricing/billing-and-payment-information.md)
- [Fair use policy](https://watermelon.ai/docs/help-center/plans-pricing/fair-use-policy.md): This page explains how Watermelon applies fair usage guidelines and when we may contact you about extended usage.
- [Plan limits](https://watermelon.ai/docs/help-center/plans-pricing/plan-limits.md)
- [Pricing overview](https://watermelon.ai/docs/help-center/plans-pricing/pricing-overview.md): This page gives you a clear overview of all Watermelon plans, limits, and upgrade options.
- [Refund policy](https://watermelon.ai/docs/help-center/plans-pricing/refund-policy.md): Explanation of Watermelon’s refund policy, outlining user rights, refund exceptions, and steps to manage billing through the dashboard.
- [Watermelon Advanced](https://watermelon.ai/docs/help-center/plans-pricing/watermelon-advanced.md): This page explains what’s included in the Advanced plan and how it expands your setup beyond Starter.
- [Watermelon Business](https://watermelon.ai/docs/help-center/plans-pricing/watermelon-business.md): This page explains what’s included in the Business plan and how it supports large teams running multiple Agents at scale.
- [Watermelon Enterprise](https://watermelon.ai/docs/help-center/plans-pricing/watermelon-enterprise.md): This page explains what’s included in the Enterprise plan and how it adapts to complex, large-scale organisational needs.
- [Watermelon for education](https://watermelon.ai/docs/help-center/plans-pricing/watermelon-for-education.md): Details Watermelon’s student and teacher discount program for the Starter plan, including pricing, eligibility, and renewal conditions.
- [Watermelon for non profit](https://watermelon.ai/docs/help-center/plans-pricing/watermelon-for-non-profit.md): Want to automate FAQs, streamline support, or collect valuable customer insights? Apply for Watermelon’s non-profit discount and start building your own AI Agent today.
- [Watermelon Free](https://watermelon.ai/docs/help-center/plans-pricing/watermelon-free.md): This page explains what’s included in the Free plan and what you can do with your first Agent setup.
- [Watermelon Partner Program](https://watermelon.ai/docs/help-center/plans-pricing/watermelon-referral-program.md): Earn by sharing Watermelon with your network. Receive 25% commission in the first year, while your client gets 10% discount.
- [Watermelon Starter](https://watermelon.ai/docs/help-center/plans-pricing/watermelon-starter.md): This page explains what’s included in the Starter plan and how it expands your Agent beyond the Free plan.
- [Attract your website visitors](https://watermelon.ai/docs/help-center/publish-your-agent/attract.md): The file briefly explains how to attract website visitors through the Attract section of the Watermelon widget, including all adjustable screens, texts, buttons, and options.
- [Design your widget](https://watermelon.ai/docs/help-center/publish-your-agent/design.md): This file explains how to style and customise every visual element of your widget so it matches your brand, from headers and colours to message bubbles, fonts and launcher options.
- [Localize your widget](https://watermelon.ai/docs/help-center/publish-your-agent/localize.md): This file describes how to set the widget’s date format and language, including the option to fully customise all text fields.
- [Widget placement settings](https://watermelon.ai/docs/help-center/publish-your-agent/placement.md): This article describes how to control where and how the widget appears on your website, including automatic opening, launcher placement, embed code, and visitor tracking options.
- [Publish on Email](https://watermelon.ai/docs/help-center/publish-your-agent/publish-on-email.md)
- [Publish on Facebook](https://watermelon.ai/docs/help-center/publish-your-agent/publish-on-facebook.md): Connect your Agent to the Facebook Messenger channel.
- [Publish on Instagram](https://watermelon.ai/docs/help-center/publish-your-agent/publish-on-instagram.md): Connect your Agent to the Instagram channel.
- [Publish on WhatsApp](https://watermelon.ai/docs/help-center/publish-your-agent/publish-on-whatsapp.md): Connect your Agent to the WhatsApp channel.
- [Publish your agent on your Widget](https://watermelon.ai/docs/help-center/publish-your-agent/publish-on-widget.md): Publish your AI Agent on the Chat widget, so it can answer the chats for you.
- [Remove Watermelon branding](https://watermelon.ai/docs/help-center/publish-your-agent/remove-watermelon-branding.md): Create a fully on-brand experience by removing the Watermelon branding from your Chat Widget.
- [Chat Widget settings](https://watermelon.ai/docs/help-center/publish-your-agent/widget-settings.md): Amend the Chat Widget settings, so your Agent always shows in your preferred way.
- [Community and events](https://watermelon.ai/docs/help-center/resources/community-and-events.md): From day one, Watermelon has been proudly self-funded — built with the trust and enthusiasm of our users. Our community means everything to us. If you want to connect, collaborate, or contribute to what we’re building, you’re in the right place.
- [Contact support](https://watermelon.ai/docs/help-center/resources/contact-support.md): Need help or want to share something with us? Choose an option below to reach the right team.
- [FAQ](https://watermelon.ai/docs/help-center/resources/faq.md): Browse through the most common questions about Watermelon — from setup and features to billing and integrations.
- [Feature requests and feedback](https://watermelon.ai/docs/help-center/resources/feature-requests.md)
- [Roadmap](https://watermelon.ai/docs/help-center/resources/roadmap.md): If there's a feature you'd like us to prioritize, we'd love to hear from you! We gather all requests to create our roadmap and make sure we're building the right things. Make sure to take a look at our existing features or changelog before submitting a request.
- [Watermelon media kit](https://watermelon.ai/docs/help-center/resources/watermelon-media-kit.md): Thanks for your interest in Watermelon! On this page you’ll find our logo, product visuals, short descriptions, and team portraits. Do you have questions or need specific materials? Send an email to contact@watermelon.ai, we’re happy to help or set up an interview
- [What's new](https://watermelon.ai/docs/help-center/resources/whats-new.md): Product updates and announcements
- [GDPR compliance](https://watermelon.ai/docs/help-center/trust-privacy/gdpr-watermelon.md): This page explains how Watermelon handles personal and conversation data. It outlines who controls the data, how it’s processed and stored, what users can do with their data, and how Watermelon protects personal information in compliance with GDPR.
- [Report abuse](https://watermelon.ai/docs/help-center/trust-privacy/report-abuse.md): If you come across conversations or content on the Watermelon platform that violate our Terms & Conditions, please report it using the form below. We take all reports seriously and will review your claim as soon as possible.
- [Terms & Privacy](https://watermelon.ai/docs/help-center/trust-privacy/terms-privacy.md): Learn more about our terms and privacy regulations.
- [Watermelon Trust Center](https://watermelon.ai/docs/help-center/trust-privacy/trust-center.md): Our Trust Center is where we share how we keep your data secure and compliant. It brings together everything about our certifications, security controls, and policies — all in one place.

## OpenAPI Specs

- [public_api_openapi3](https://watermelon.ai/docs/public_api_openapi3.yml)
- [openapi](https://watermelon.ai/docs/api-reference/openapi.json)