# Watermelon > Watermelon B.V. is a Dutch AI customer service platform from Utrecht, Netherlands. Its AI Agent > answers customer questions and resolves conversations automatically across live chat, email, > WhatsApp, Instagram and Facebook Messenger, with human handover in a shared inbox. EU-hosted and > ISO 27001 certified. Plans start free; paid plans run from EUR 99 per month (EUR 84 per month billed yearly) to EUR 399 per month (EUR 339 yearly), all in EUR, with conversation bundles sold as add-ons. The product interface and support are available in English and Dutch. Product documentation and the API reference live at https://watermelon.ai/docs. Last updated: 2026-09-21. ## Start here - [Watermelon](https://watermelon.ai): Dutch AI Agent for repetitive customer questions. EU-hosted, ISO 27001. - [Pricing](https://watermelon.ai/pricing): four plans, free to EUR 399 per month, plus bundles. - [Book a demo](https://watermelon.ai/demo-request): 30-minute demo across WhatsApp, website, email and social. - [Talk to sales](https://watermelon.ai/talk-to-sales): support automation for enterprise teams. - [Start free](https://signup.watermelon.ai): create an account without a sales call. ## Product - [AI Agent](https://watermelon.ai/ai-agent): what AI Agents are and how they get implemented. - [AI Agent Builder](https://watermelon.ai/product/ai-agent-builder): build an AI Agent on your own data. - [Conversations inbox](https://watermelon.ai/product/conversations): chat, email and WhatsApp in one inbox. - [Live chat and channels](https://watermelon.ai/product/livechat): one AI Agent across every channel. - [Email automation](https://watermelon.ai/product/email-automation): incoming email handled, under your control. - [Custom channel](https://watermelon.ai/product/custom-channel): connect any system, tool or channel. - [Customer profiles](https://watermelon.ai/product/customer-profile): profiles built from conversations. - [Statistics](https://watermelon.ai/product/statistics): what the AI Agent handles, where automation can grow. - [Chatbot](https://watermelon.ai/chatbot): AI chatbot for conversations on your website. ## Use cases and teams - [Use cases overview](https://watermelon.ai/use-cases): service, website visitors, leads, employee support. - [AI customer service](https://watermelon.ai/use-cases/ai-customer-service): five elements of a working setup. - [Sales](https://watermelon.ai/use-cases/sales): answer sales questions, recommend products, qualify leads. - [Marketing and website visitors](https://watermelon.ai/use-cases/marketing): answer visitors, raise conversions. - [HR and internal communication](https://watermelon.ai/use-cases/hr-internal-communication): internal support for HR and IT. - [Teams overview](https://watermelon.ai/teams): how each team uses AI Agents to cut workload. - [Customer service teams](https://watermelon.ai/teams/customer-service): lower ticket volume, faster responses. - [Enterprise teams](https://watermelon.ai/teams/enterprise): central knowledge, governance, answers per department. - [Sales and lead generation teams](https://watermelon.ai/teams/sales-leadgen): qualify leads, convert conversations. - [Startups and scale-ups](https://watermelon.ai/teams/startups-scaleups): scale support without adding headcount. ## Industries - [Customer service](https://watermelon.ai/industry/customer-service): AI Agents in online customer service. - [E-commerce](https://watermelon.ai/industry/e-commerce): order and product questions; Shopify, WooCommerce, Magento. - [Education](https://watermelon.ai/industry/education): study programmes, admissions and open days, answered 24/7. - [Financial services](https://watermelon.ai/industry/financial-services): consumer finance service that runs 24/7. - [Healthcare](https://watermelon.ai/industry/healthcare): patient questions 24/7, less administrative workload. - [Municipalities](https://watermelon.ai/industry/municipalities): citizen questions 24/7, lighter contact center load. - [Tourism and leisure](https://watermelon.ai/industry/tourism): guest questions for campsites, attractions, zoos. ## Integrations - [All integrations](https://watermelon.ai/integrations): every channel and tool Watermelon connects to. - [WhatsApp](https://watermelon.ai/integrations/whatsapp): an AI Agent for WhatsApp, no programming needed. - [Shopify](https://watermelon.ai/integrations/shopify): AI Agent access to Shopify product and order data. - [Salesforce](https://watermelon.ai/integrations/salesforce): conversations into Salesforce via the open API. - [Instagram](https://watermelon.ai/integrations/instagram): Instagram customer support with an AI Agent. - [API](https://watermelon.ai/integrations/api): manage conversations, messages and users from any platform. ## Customer results - [All success stories](https://watermelon.ai/success-story): customer stories across industries. - [KwikFit](https://watermelon.ai/success-story/kwikfit): thousands of inquiries automated, calls down up to 35%. - [AFAS Software](https://watermelon.ai/success-story/afas-software): how AFAS changed its customer contact. - [Burgers' Zoo](https://watermelon.ai/success-story/burgers-zoo): less staff workload, higher visitor satisfaction. ## Comparisons - [Watermelon vs Trengo](https://watermelon.ai/alternative/trengo): AI, pricing, security, channels, implementation. - [Watermelon vs Minimal AI](https://watermelon.ai/alternative/minimal): AI, pricing, channels, security, scalability. - [Watermelon vs Sleak.chat](https://watermelon.ai/alternative/sleak): channels, security, AI, scalability, support. - [Watermelon vs YouShouldAsk.ai](https://watermelon.ai/alternative/youshouldask): AI, pricing, channels, security, support. ## Company and trust - [About Watermelon](https://watermelon.ai/about-watermelon): the company and its move to AI-first service. - [Trust and security](https://watermelon.ai/security): how customer data, privacy and compliance are handled. - [Support and onboarding](https://watermelon.ai/support): free onboarding through fully managed AI Agents. - [Partner program](https://watermelon.ai/partner): commissions, tracking and a partner dashboard. - [Legal terms and documents](https://watermelon.ai/terms): all legal documents in one place. - [Documentation and API reference](https://watermelon.ai/docs): help center and API reference. ## Optional - [Blog](https://watermelon.ai/blog): AI Agents, service automation and channel updates. - [Resources](https://watermelon.ai/resources): e-books, webinars and courses. - [State of AI in Customer Service report](https://watermelon.ai/resources/state-of-ai-report): research report on AI adoption in customer service teams. - [E-book: AI Agents in customer service](https://watermelon.ai/resources/ebook-ai-chatbots): free e-book on AI Agents in service. - [E-book: AI Agents in e-commerce](https://watermelon.ai/resources/ecommerce-ebook-ai-agents): free e-book on AI Agents for webshops. - [App downloads](https://watermelon.ai/downloads): the Watermelon apps.