What's new

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Agent improvements

• Fixed an issue where actions did not always trigger correctly in conversational flows.
• Resolved a problem where XML feeds stopped working after synchronization.
• Fixed an issue where disconnected channels were still visible in the AI Agent.
• Ensured chatbot names are included in analytics reports.
• Added conversation tags to the REST API response.
• Unified onboarding prompts when creating new Agents for more consistent setup.
• Improved availability of Notes across new plans.
• Fixed an issue where newly added URLs could not be synchronized.

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Performance & infrastructure

• Resolved analytics timeouts when loading reports with 3,000+ conversations.
• Fixed a 500 error in Files that prevented access to certain documents.
• Improved document synchronization reliability and error handling.
• Fixed a WebSocket issue where the connection between the platform and widget was lost after a device was locked or asleep.
• Stored selected platform language during registration for consistent localization handling.

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Navigation & UI enhancements

• Simplified the Settings menu structure (Profile, Notifications, Language) for easier navigation.
• Added “Learn more” buttons across Settings and Agent Settings linking directly to Help Center articles.
• Replaced the “Help” text in the top menu with a Help icon.
• Improved lock icon styling in model dropdowns.
• Adjusted tooltip positioning in the top bar.
• Improved loading button width consistency.
• Updated close button hover state styling
• Removed the white bar at the top of the ticket submit page.
• Fixed spacing between the settings cog and adjacent elements.
• Prevented text overflow in dropdown menus.
• Adjusted fonts on the success page for better visual consistency.
• Updated ticket form validation copy:
  • EN: “This field can’t be empty.”
  • NL: “Dit veld mag niet leeg zijn.”
• Fully localized login, signup, password reset, and onboarding flows in Dutch.

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Bug fixes and reliability

• Fixed an error when removing yourself as conversation owner.
• Prevented Playground conversations from appearing in the Inbox.
• Stopped email notifications from being sent for Playground conversations.
• Fixed broken or non-clickable URLs in long WhatsApp messages.
• Resolved an issue where documents could not be deleted in certain cases.
• Fixed chat widget launcher availability for specific legacy plans.
• Addressed a reported phishing-related issue to improve account safety.
• Improved ticket submission error handling

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New feature: Partner Program

• Launched our new Watermelon Partner Program, fully integrated inside the platform.
• Partners now get access to a centralized Partner Dashboard at app.watermelon.ai/partner.
• Referral tracking is powered by Dub, with a 90-day attribution window.
• Partners earn 25% commission during the first year, while referred customers receive 10% discount.

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Improvements

• Real-time visibility into clicks, leads, customers, and commissions.
• Clear separation between upcoming, approved, and paid commissions.
• Centralized partner onboarding directly inside the Watermelon app.
• Ready-to-use partner assets available within the dashboard.

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Payouts & migration

• Automated payouts via Dub + Stripe Connect.
• Partners can connect their payout method directly via “Connect payouts”.
• Migration from Rewardful to Dub completed.
• Improved attribution transparency and streamlined commission management.

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New feature — Support offering

• A new Help menu has been introduced, giving you quick access to support, documentation, and product resources directly inside the platform.
• You can now submit support tickets directly from the product. These are automatically routed to the support team so they can follow up by email.

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Product improvements

• A default FAQ instruction category is now automatically created when setting up a new agent to help you get started faster.
• Improved personal menu structure to reduce confusion now that help resources are centralized.
• Help resources are easier to find through the new dropdown navigation.
• Custom fields are now better passed through the widget and can be filled automatically in more cases.
• Zapier integration improved with a closed conversation trigger, supporting both AI-closed and human-closed conversations.

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Fixes & reliability

• Fixed an issue where uploading avatars or banners sometimes didn’t respond.
• Resolved a bug where agent settings could revert after saving.
• Addressed document-related errors affecting some legacy agents.
• Fixed an issue where users could incorrectly see another user’s chat when using the NPM package.
• Improved attachment upload reliability for certain files.

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Introducing our Free Plan

• 1 Agent 50 conversations (tester included)
• Playground to test conversations
• Website scraper and file uploads
• Live chat, Agent inbox and manual handover
• Website widget, WordPress and Facebook
• Multilingual support and notifications

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Improvements to navigation & usability

• The Source menu has been removed from Search, Instructions, and Actions to make navigation clearer.
• Labels now match the actual situation better — you’ll no longer see plural naming when only one source or file exists.
• Clicking Teams in the user section now properly shows the option to unlock teams.
• Support users can now change their language settings without being redirected away.

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Fixes & reliability improvements

• Sources now correctly appear in the Playground again.
• Fixed an issue where the Add User button didn’t work for some legacy plans.
• Instruction limits now display correctly (for example, accounts with 100 instructions no longer show 25).
• Instructions usage is now counted correctly.
• Playground conversations will no longer appear incorrectly under the All Conversations filter.
• The rebuilding banner will no longer show when nothing is actually rebuilding.
• Backend adjustments ensure rebuilding status behaves consistently.

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Performance improvements

• The Sources page now automatically refreshes size information when opened, ensuring more accurate data without manual refresh.

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Navigation & UI enhancements

• Fixed an issue where switching the AI model in the menu didn’t always apply correctly.
• Updated in-platform copy for API key labels for better consistency and clarity.
• Fixed an incorrect border color in the Chat Widget settings screen.

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Bug fixes and reliability

• Fixed an issue where invalid Out of Office configurations could trigger an error in the Statistics dashboard.
• Improved the export to display the assigned human user’s name.

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Agent improvements

• Fixed an XML feed upload issue where some feeds could not be uploaded.
• Fixed an issue where actions worked in the Playground but did not trigger correctly in external channels.
• Improved default field auto-fill so the AI agent more reliably captures fields like name and email.

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Navigation & UI enhancements

• Fixed an issue where switching the AI model in the menu didn’t always apply correctly.
• Updated in-platform copy for API key labels for better consistency and clarity.
• Fixed an incorrect border color in the Chat Widget settings screen.

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Bug fixes and reliability

• Fixed an issue where invalid Out of Office configurations could trigger an error in the Statistics dashboard.
• Improved the export to display the assigned human user’s name.

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Agent improvements

• Fixed an XML feed upload issue where some feeds could not be uploaded.
• Fixed an issue where actions worked in the Playground but did not trigger correctly in external channels.
• Improved default field auto-fill so the AI agent more reliably captures fields like name and email.

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Navigation & UI enhancements

• The Agent Settings side menu has been updated with a new, improved design for clearer navigation and usability.
• Fixed an issue where switching agents showed the name of the previously selected agent.
• Fixed an issue where only Tags, API keys, and Notifications were visible in the main menu.

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New features

• A new onboarding flow has been added that automatically sets up an Agent after registration.

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Performance & infrastructure

• The Webcrawler has been optimized with improved crawling capabilities.
• Automatic re-crawling has been introduced via a scheduled cronjob.
• Additional page metadata is now collected during crawls.
• An issue causing orphaned URLs not to be deleted correctly has been fixed.

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Agent improvements

• When mass deleting crawlers, a loading spinner is now shown on the delete button before closing the popup.

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New features

• Christmas mode has been enabled across the platform.

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Agent improvements

• New Agents now open directly in the Playground for faster testing
• Outdated nano models have been removed and GPT-5 mini is now the default model
• Clicking “Connect channel” now scrolls directly to the relevant Agent settings section

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Performance & infrastructure

• Speed has been improved by increasing chunk size without impacting Agent quality.

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Navigation & UI enhancements

• “AI Agent Settings” has been renamed to Settings for clearer navigation
• Disabled channels no longer show hover effects and now display a blocked cursor when trying to click the checkbox
• The Save button in Instructions is now correctly aligned to the bottom right
• Unnecessary whitespace has been removed when instruction categories are empty
• Instructions, XML feeds and Human Handover now share consistent borders and hover styling
• The top bar settings icon now correctly reflects the active section
• The Agent limit indicator stays neutral until the limit is reached
• Domain Knowledge styling has been aligned with the rest of the Agent configuration (only for legacy agents)
• Human Handover spacing, widths and borders are now consistent with other Agent settings
• Vertical spacing in Human Handover has been reduced for a cleaner layout
• Missing card shadows in Agent templates have been restored
• Playground inputs now use clean outlines instead of drop shadows
• Spacing in the Playground input bar has been standardized

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Bug fixes and reliability

• The Human Handover page no longer gets stuck or keeps loading on first visit
• Agent settings now remember the last active section after a page refresh.

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New features

• Button added to minimize the chat widget, making it easier for end-users to close it. 
• Added GPT-5.1 to the model selector.
• We changed the way agents work significantly, for new agents only, including:
  • New Agent settings with guardrails and placeholders for both personality and guardrails
  • Safety filters removed for the new Agents
  • Domain knowledge replaced by Agent settings for new Agents
  • Instructions now play a much stronger role in generating responses
  • Channel, name, model, banner, and profile image can all be configured in the new settings
  • All other functionality of the legacy Agents remains unchanged — they still use domain knowledge and safety filters

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Agent improvements

• Improved context building in system prompts based on the used sources.
• Solved an issue with agent timeouts.
• Improved the agent response speed significantly

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Performance & infrastructure

• Improved the loading speed in Agents overview for very large number of Agents

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Navigation & UI enhancements

• Updated the links in the personal menu dropdown.
• Removed outdated Help Center links and replaced them with links to the new Help Center.
• Added loading state to the “Export statistics” button for clarity during generation.
• Minor copy and visual improvements in the XML feed and data injection screens.
• XML feed now fetches bigger xml feeds correctly.
• Fixed web crawler behaviour where deleting URLs through filters caused the filters to disappear.
• Fixed an issue where newly added XML feeds incorrectly showed “Active” before switching to “Syncing.”
• All Agents have a new Agent settings panel

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Bug fixes and reliability

• Fixed an issue where webhook events were sent twice.
• Fixed an issue where previously stored actions in Agent memory could cause crashes when triggered again, resulting in no answer from the Agent.
• Agents no longer use sources outside the “Selected URL” in AI Search.
• Resolved a problem where the XML feed continued syncing indefinitely.
• Fixed missing average pickup time and handling time in Analytics.
• Resolved an issue with the Zapier authentication URL.
• Web crawler no longer deletes more URLs than selected.

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Automatic widget event tracking

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Recognize logged-in users

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Agent improvements

• Fixed spacing in the Agent settings popup.
• “AI Search” is now available on the correct plans and no longer logs users out when toggled.
• Instructions are no longer incorrectly locked on the Premium plan.

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Performance & infrastructure

• General container adjustments for improved stability.

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Navigation & UI enhancements

• Developer docs platform URL updated.
• Wrong spacing fixed in Agent settings popup.
• Feature request and documentation pages improved
• Improved routing for documentation pages.
• Beta label added to the XML feed for clearer visibility.

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Visual improvements

• Spacing and visual alignment improvements in widget and Agent UI components.

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Bug fixes and reliability

• Widget set to Hide on website no longer flashes briefly before hiding.
• XML Feed:
  • Fixed a 400 error when checking XML sitemaps.
  • XML feed no longer fails on Basic and higher plans.
• Fixed missing variables in ChatPromptTemplate.
• Fixed issue where the eye-catcher remained visible even when the widget was hidden.

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XML feed connection

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Agent improvements

• Resolved a scaling issue that caused the Agent to get stuck with a thinking state (503 error).
• Fixed an issue where the chat widget didn’t switch models correctly.

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Performance & infrastructure

• Improved server stability to avoid Agent timeout issues under high load.
• Feature flags introduced to allow smoother rollout of new functionality.

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Navigation & UI enhancements

• Updated profile menu design.
• Updated link colors to bold black for better readability.
• Text styling improvements in the redesigned home screen.
• Buttons updated to the newer Radix style across key components.
• Menu redesign: updated layout, trial badge added, and improved personal menu.
• Private Apps renamed back to API for clarity.
• Homescreen redesign (V3) now live.
• Company details added to the Settings menu for easier access.
• On Home, a clear “Create your first Agent” button is shown when none exist.

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Visual improvements

• Updated styling across the home screen and menu.
• Fixed alignment and display issues in Website Activity views.
• Improved consistency in text colors and design tokens.

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Analytics changes

• Statistics end date now handled correctly (inclusive).

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API improvements

• Webhooks in the messaging API now behave correctly.

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Bug fixes and reliability

• Bulk-delete in the Web Crawler no longer results in errors when filters are applied.
• “See all” in Website Activity now returns you correctly without hiding default fields.
• Inactive URLs in Website Activity now show their indicator dots again.
• Excluded URLs and missing document bugs in Agents are fixed.
• Incorrect tag counts in Insights have been corrected.
• Missing or broken webhook logic in the messaging API is now fixed.
• End date in Statistics is now inclusive, giving you accurate reporting.
• Fixed a top-bar link issue and an error in Pulse when an iframe was missing.
• Basic and Premium plans now correctly show a disabled auto-sync button.
• XML Feed buttons now use the correct Radix styling.

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Agent improvements

• gpt-5-chat-latest label removed from model selection for clarity.

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Performance & infrastructure

• Added signup.watermelon.ai to allowed backend origins.

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Navigation & UI enhancements

• Improved handling of widget-id and settings-id for 404 pages.
• Additional UI stability improvements from home-screen adjustments.
• Home-screen adjustments.
• Mollie integration hidden from the Apps section.

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Visual improvements

• Minor adjustments from home-screen refinements.

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Bug fixes and reliability

• Security fix: IDOR vulnerability that allowed elevation to administrator privileges.
• Domain knowledge / JSON no longer misinterprets curly braces as variables inside Actions.
• Fixed custom channel issue where messages failed to send.
• Crawler limit now resets correctly.
• Tool confirmation is no longer required for non-writing operations.
• Fixed error ‘dict’ object has no attribute ‘first_name’ in generate function.
• SEO issues fixed for the demo-request component.
• Desktop App no longer goes blank or crashes when left open for long periods.
• Updated widget-id and settings-id handling for 404 widget.

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Agent improvements

• The Agent no longer gets stuck on “is thinking…”.
• The stream delay issue is resolved — the Agent now shows its response immediately after the thinking phase.

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Performance & infrastructure

• Response speed in conversations has been improved, making replies feel faster and smoother.

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Navigation & UI enhancements

• Statistics now show percentage values for office and out-of-office hours.
• All chat widget template options are selected by default for a more consistent setup.
• Crawler loading bar is restored, giving clear progress feedback.

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Visual improvements

• Conversation formatting stays aligned and clean when navigating previous messages.
• Default fields table now presents the correct label.

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Bug fixes and reliability

• Resetting crawl limits now works correctly.
• Crawler links now open in a new tab again.
• Desktop app no longer crashes or turns blank when left open for a long time.
• Statistics dropdowns now close properly when clicking outside.
• The Default fields table now shows the correct title.
• Conversation view no longer breaks formatting when reopening a closed conversation and selecting See previous conversations.
• Crawler progress now displays correctly due to restored loading bar.

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Smart Fields

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New features

• AI agent activation check: When turning on the AI Agent, a pop-up now confirms whether the correct channels are connected.

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Performance & infrastructure

• Response speed in conversations has been improved, making replies feel faster and smoother.

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Navigation & UI enhancements

• Chat widget text formatting (bold, italic, etc.) is now displayed correctly.
• Chat widget text no longer stretches too wide.
• Welcome message in the widget now supports white space and line breaks for better readability.
• Custom fields are now split into separate routes, making navigation easier:
  • Default fields
  • Custom fields
  • Automate fields

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Visual improvements

• Fields visibility: default fields (First Seen, Last Seen, etc.) now show correctly in contact cards when enabled.
• Hidden custom fields no longer appear in contact or conversation details when turned off.

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Security & compliance

• Chat widget CSP support: Updated the chat widget CSS to follow CSP standards. Customers using CSP rules may need to verify correct rendering.

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Bug fixes and reliability

• Fields now fill in automatically as intended.
• Deactivated tags no longer show up or apply in the Inbox.
• Tags are correctly assigned and no longer depend on the first message only.
• Searching for agents now supports capital letters.
• Deleted private apps no longer appear in search or reappear in the list.
• Messages in the chat widget keep their line breaks when returning to the widget.
• Adding a duplicate tag no longer increases the tag count.
• Manually added tags no longer disappear when switching chats.
• Standard fields stay with the correct conversation even when other chats receive replies.
• Custom field values update in real time again.
• Web Crawler now crawls only the selected URLs, not the entire list.
• AI Search works properly with both selected URLs and full-internet search modes.
• Fixed a typo showing “Yesteday” in the Inbox.

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New statistics out of beta

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New features

• Browser notifications now appear immediately when a conversation is handed over from the Agent to New.
• OpenAI websearch powers AI Search for faster, more reliable results.
• Conversation display issues resolved — conversations now appear instantly when handled by the Agent.

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Agent improvements

• Browser notifications now appear immediately when a conversation is handed over from the Agent to New.
• OpenAI websearch powers AI Search for faster, more reliable results.
• Conversation display issues resolved — conversations now appear instantly when handled by the Agent.

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Performance & infrastructure

• Real-time messaging improved for more consistent message delivery.
• Automatic tagging reliability improved when multiple conversations start simultaneously.

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Navigation & UI enhancements

• Japanese translations added for Document Scraper and AI Search menu, including layout fixes.
• Save button alignment corrected in the instruction category editor.
• User avatar no longer shows a broken image when user details are empty.
• Uploading documents or creating tags no longer changes the avatar in the “Added by” column.
• Chat widget URL previews now only show when a meta image exists.
• Chat widget queue timing improved.
• Sorting in the tags table (name, creator, creation date).
• Custom fields and tag creation restrictions improved for cleaner workflows.
• Inbox links now open in a new tab.
• Interactive Tester scrolling fixed.
• Delete tag pop-up can be closed with ESC.
• Tag creation removed from the conversation page to keep tags consistent.
• “Create tag” link added to the Add tags flow in the Inbox.
• Web crawler loading bar replaced with a spinner.

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Analytics changes

• Statistics issues fixed (reports not opening, saving without a name).
• Statistics report export now works correctly.

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Visual improvements

• Broken avatar on new users fixed.
• Minor text and UI cleanup for smoother user experience.

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Bug fixes and reliability

• Notes always show as plain text, avoiding HTML formatting.
• Queue pop-up no longer stays visible after reassignment or cancellation.
• Yesterday filter shows correct results.
• Crawl button (trial plan) no longer appears disabled after adding URLs.
• New conversations now appear in the Inbox as expected.
• “In chat” and Assignee fields update correctly after handoff.
• Statistics reports open reliably and cannot be saved without a name.
• Several email notification issues fixed (handover, agent messages, assignments, inbox settings).
• Chat widget queue now appears at the correct moment.
• Notifications for “New message” in the New inbox work correctly for handovers.
• Statistics export now downloads a valid .csv file.
• Deleting one automated tag no longer deletes others.
• Saving without a selected tag no longer creates an empty tag.

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AI model switch

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Automated tags