Connect any channel to your AI Agent
Go beyond standard channels. Connect your own systems, tools, or platforms and let your AI Agent handle conversations and actions anywhere. Full flexibility, fully in your control.
Why use a custom channel?
Connect any system or platform
Automate conversations and workflows
Let your team take over when needed
Keep full context across systems
Manage everything in one inbox
Stay fully in control
No limits
Connect anything you want
Use APIs or webhooks to connect your own tools, apps, or platforms. Whether it’s your product, backend, or internal system, your AI Agent can operate wherever your data lives.
Full context
Keep conversations connected
Your AI Agent understands context across systems and channels. Conversations stay connected, even when they move between platforms or touch multiple data sources.
Control
Decide how your AI works
Define what your AI Agent handles, what actions it can take, and when your team steps in. You control the logic, the behavior, and the outcomes.
Automation
From conversation to action
Let your AI Agent not just respond, but act. Trigger workflows, update systems, and execute tasks directly within your own environment.
Frequently asked questions
Everything you need to know about custom channels.
What is a custom channel?
A custom channel allows you to connect your own systems or platforms to Watermelon using APIs or webhooks, enabling your AI Agent to operate outside standard channels.
What can I connect?
You can connect any system that supports APIs or webhooks, including your own product, backend, CRM, or internal tools.
Can my AI Agent execute actions?
Yes, your AI Agent can trigger workflows, retrieve data, and execute actions within connected systems.
How does handover work?
Your team can take over conversations at any time, with full context from the connected system.
Do I need developers?
For basic setups, no. For advanced custom integrations, technical support may be required.
Is it secure?
Yes, all connections are secured and follow best practices for data handling and authentication.
More features
Discover everything your AI Agent can do
AI Agent
Create an AI Agent that answers questions, executes actions, and handles conversations automatically.
Channels
Connect with customers across chat, email, WhatsApp, and more from one place.
Inbox
Manage all conversations in one inbox and take over from your AI Agent when needed.
Analytics
Track performance, workload, and what your AI Agent handles automatically.
Customer profiles
View customer data, history, and context to personalize every conversation.
Integrations
Connect your systems and let your AI Agent use real-time data and execute actions.