AI Customer Service that handles 96% of your questions
AI-powered customer service that works on your website, WhatsApp, Instagram, and more — trained on your data, with zero developers needed.
What is AI Customer Service?
AI Customer Service is customer support that is automatically handled by an AI Agent that understands your business, processes, and knowledge. Here’s what it does.
Frequently Asked Questions (FAQs)
Instant answers to recurring questions like delivery times, returns, and availability.
Smart routing
AI recognizes the topic and routes conversations directly to the right department or agent.
Guides & knowledge base
Agents perform tasks such as looking up orders, resetting accounts, or providing status updates — directly from your systems.
Returns & complaints
Collect feedback and reviews easily via WhatsApp, Facebook, Instagram, or live chat.
Feedback & reviews
Automatically collect and process customer feedback.
Personalized service at scale
Respond in your tone of voice, tailored to the customer’s situation.
How other organizations use AI customer service
Watermelon helps automate over 3 million customer inquiries per month with AI.
“With the AI Agent, we’re keeping up with the digital transformation. Customers receive instant answers, and our team has more time for complex questions.“
“Watermelon’s AI Agents deliver fast, high-quality answers. Customers are helped instantly and our team’s workload is reduced.“
2,500
AI Agents created
100+
Languages supported
3M
conversations per month
17,000
Watermelon users
Frequently asked questions about AI Customer Service
These are the most common questions people have about AI Customer Service.
How many customer questions can an AI Agent handle?
Between 70% and 96%, depending on your documentation and data.
How much does AI Customer Service cost?
You can start from €0. Paid plans depend on usage/conversations.
Is AI Customer Service secure?
Yes. Watermelon is ISO 27001 certified and 100% GDPR-compliant.
Can AI give incorrect answers?
You maintain full control through manual moderation, test mode, guardrails, restricted topics, and approval before publishing.
How fast can I go live?
Within 10 minutes using the AI Agent Builder.
Why teams choose Watermelon
Watermelon is not a chatbot. It’s a complete AI platform with Agents, Inbox, customer profiles, and integrations, everything you need to automate modern customer communication.