AI customer service: automate your customer support
Discover the AI-driven customer service solution that works seamlessly on your website, WhatsApp, Instagram, and other channels—fully trained on your data and without the need for developers. This smart AI Agent provides instant answers to customer questions, supports human customer service agents with complex issues, and delivers a consistent, personalized customer experience. This helps you increase customer satisfaction and save time on repetitive tasks.
What is AI customer service?
AI customer service is support that is handled automatically by an AI Agent that understands your company, processes, and knowledge. The AI Agent can instantly answer customer questions, automate recurring tasks, and support human agents with more complex issues. Below you can see exactly what it can do.
Frequently asked questions (FAQs)
Automatic answers to common customer questions such as delivery times, returns, and product availability, allowing your AI customer service to handle repetitive tasks efficiently.
Smart routing
The software uses generative AI to recognize the topic of a conversation and routes it directly to the right department or human representative. This ensures complex customer questions are resolved faster and interactions run smoothly.
Guides & knowledge base
AI Agents automate repetitive tasks such as looking up orders, resetting accounts, or providing status updates directly from your existing systems. This improves customer interactions and supports human agents with more complex questions.
Returns & complaints
Easily collect feedback and reviews via WhatsApp, Facebook, Instagram, or live chat, allowing your AI customer service to track interactions and give human agents insight into complex issues and recurring customer needs.
Feedback & reviews
Automatically collect and process customer feedback, enabling your AI customer service to manage interactions and support human agents when handling complex questions.
Personal service at scale
Personalized responses in your tone of voice, tailored to each customer’s situation, so your AI customer service delivers a personalized experience while supporting human agents with more complex issues.
How other organizations use AI customer service
Watermelon helps automate more than 3 million customer questions per month using AI.
“With the AI Agent, we are keeping up with today’s digitalization. Customers get immediate answers, and our team has more time for complex questions.“
“Watermelon’s AI Agents deliver fast, high-quality answers. As a result, customers are helped immediately and our team’s workload is reduced.“
2,500
AI Agents created
100+
Languages supported
3M
conversations per month
17,000
Watermelon users
Frequently asked questions about AI customer service
These are the most common questions about AI customer service and how these virtual assistants can support your business with customer interactions and automating recurring tasks.
How many customer questions can an AI Agent resolve?
An AI Agent can resolve between 70% and 96% of customer questions, depending on the quality of your documentation and available data. This allows AI customer service to efficiently handle repetitive questions while supporting human agents with more complex issues.
What does AI customer service cost?
You can get started from €0, with paid plans depending on the number of conversations or usage. This allows you to scale AI customer service easily, automate repetitive tasks, and reduce the workload for your human agents.
Is AI customer service secure?
Yes. Watermelon is ISO 27001 certified and fully GDPR compliant, ensuring customer data remains secure. This allows virtual assistants to handle customer questions efficiently, while human intervention is only needed for sensitive or complex issues.
Can AI provide incorrect answers?
While AI Agents can handle customer questions autonomously, you always retain control through test mode, moderation, and predefined rules. This ensures your virtual assistant remains reliable and sensitive topics are handled safely and accurately.
How quickly can I go live?
You can start building your own AI Agent within 10 minutes and automate customer interactions immediately—without any technical expertise. This helps improve your team’s operational efficiency and saves time on repetitive tasks.
Why teams choose Watermelon
Watermelon is not a chatbot. It is a complete AI platform with Agents, Inbox, customer profiles, and integrations—everything you need to automate modern customer communication.