Success Stories
Real experiences, happy customers.
The story of:
How do you increase customer satisfaction while keeping workload low during peak season?
Directplant.nl, an online garden center active in the Netherlands, Belgium, and Germany, uses Watermelon’s AI Agent “Jasmijn” to answer thousands of customer questions instantly. By automating routine requests, their team can focus on complex cases and building lasting customer relationships.
- 10,000+ conversations handled in the first year
- 1 FTE saved on customer service workload
