4.5 / 5
We automate your customer service with AI
Our AI specialists help you automate customer conversations across phone, email, WhatsApp and chat. From strategy and implementation to continuous optimization.
Try our agents
Trusted by 1,000+ teams
OUR APPROACH
Building an AI Agent is one thing. Making it work across your customer service channels, systems, and workflows is another.
That’s where we come in. Our platform gives you the technology, while our specialists help you analyze, implement, test, and continuously improve your automation.
We start by mapping your channels, tools, and customer journeys. From there, we build and launch your AI Agent, then keep refining it with real conversation data, so results keep improving long after go-live.
AI + HUMAN COLLABORATION
AI handles the routine. Your team handles the rest.
AI handles routine questions. Your team takes over in one shared inbox, with the full conversation context.
MONITORING & OPTIMIZATION
See what works. Keep improving.
Review conversations and AI performance. Use those insights to improve answers, workflows and automation.
AI ACTIONS & INTEGRATIONS
Connected to the tools you already use.
Connect your AI Agents to the systems you already use. Retrieve order information, perform actions and resolve customer requests, not just answer questions.
Customer Support
● Online · Typically replies instantly
Where is my order?
Of course! Could you share your order number and email address?
Order #12345, sophie@example.com
Let me check that for you.
✓ Order verified · Shopify
Your order #12345 is out for delivery!
Type a message…
Shopify
Action executed
get_order_status
Order: #12345
Email: sophie@example.com
Status: Out for delivery
✓ Completed
Shopify
Salesforce
Zapier
Returnless
Monta
Sendcloud
API
BigCommerce
Lightspeed
Magento 2
Picqer
Returnista
Shopware 6
Webhooks
WooCommerce
Six steps from first setup to measurable results.
A clear plan, a live AI Agent and ongoing optimization, handled by our team alongside yours.
Analyze & plan
We analyze your real customer conversations and questions, then turn them into a clear, step-by-step automation plan.
Build & configure
We build your AI Agent and set up your channels, such as chat, email and WhatsApp, around the processes your team already uses.
Connect your tools
We connect the tools your AI Agent needs, like your CRM, help desk or order data, so it can actually resolve requests.
Test thoroughly
Together we test the full customer journey, including edge cases and human handovers, before anything goes live.
Refine & go live
We fine-tune the service flow based on the test results, then launch it into your daily operations with your team ready to step in.
Keep improving
After launch, we keep reviewing conversations, spot new automation opportunities and improve your AI Agent, so it resolves more over time.
Real automation. Real results.
This is what automation looks like in practice. See how our customers reduce repetitive work and give their teams more time for the conversations that matter.
SECURITY & COMPLIANCE
Trust built into every conversation.
Customer service runs on trust. Built in the Netherlands, Watermelon protects your customer conversations and keeps your team in control.
ISO 27001 Certified
Security backed by internationally recognized standards.
GDPR Compliant
Built around European data protection requirements.
EU Data Hosting
Your data stays securely hosted in the European Union.
Your data stays yours
Your data is only accessible to your AI Agent and is never used to train models.
Data encryption
Data is encrypted at rest and in transit using industry-standard protocols.
Secure integrations
Connections to your systems are verified, so users only access their own data.
