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4.5 / 5

Automate your customer service with AI

Build AI Agents on your own data, deploy them across every channel and keep your team in control from one shared inbox.

Loved by 1,000+ teams

Automate up to 96% of tickets

EU-hosted & ISO 27001

Meet Watermelon

See how AI can automate customer service in 70 seconds.

Custom domain being connected to a Watermelon AI Agent knowledge source

AI AGENTS

Build an AI Agent that knows your business

Train your AI Agent on the knowledge and workflows your team already trusts. It answers customers, finds the right context and takes action when it can.

ALL CHANNELS

One AI Agent, every customer channel

Put your AI Agent to work across chat, email, phone and social messaging, with the same knowledge and consistent service everywhere.

Watermelon inbox combining chat, email, Instagram, WhatsApp, Messenger and Zapier conversations
Watermelon inbox assigning a customer upgrade conversation to a team member

SHARED INBOX

Let your team take over, without losing context

Follow, manage and reply to every conversation in one shared inbox. When a customer needs a person, your team takes over instantly with the full context in view.

INTEGRATIONS

Give your AI Agent the context to take action

Connect the tools your team relies on so your AI Agent has the context it needs to answer accurately and take action.

  • Shopify logo

    Shopify

    Shopify

  • Salesforce logo

    Salesforce

    Salesforce

  • Zapier logo

    Zapier

    Zapier

  • Returnless logo

    Returnless

    Returnless

  • Monta logo

    Monta

    Monta

  • Returnista logo

    Returnista

  • Sendcloud logo

    Sendcloud

  • Zendesk

  • Magento 2 logo

    Magento 2

    Magento 2

  • WooCommerce logo

    WooCommerce

    WooCommerce

    WooCommerce

  • Shopware 6 logo

    Shopware 6

    Shopware 6

  • BigCommerce logo

    BigCommerce

    BigCommerce

  • Picqer logo

    Picqer

  • Lightspeed logo

    Lightspeed

  • API logo

    API

  • HubSpot

ANALYTICS

See what your AI Agent resolves and where your team adds value

Track automation, handovers and recurring questions to improve your customer service over time.

Agent performance

Agent performance

Last 30 days

Last 30 days

Conversations

Conversations

2,128

2,128

Automated

Automated

1,594

1,594

Customer satisfaction

Customer satisfaction

94%

94%

Automation trend

Automation trend

+18.4%

+18.4%

Customer success stories

From 40% to 98% automation. Faster responses, lower workload, and scalable support.

KwikFit customer photo
KwikFit logo
Arrow icon

72,000 conversations

per year

Arrow icon

30%

fewer phone calls

With Watermelon’s AI Agent, KwikFit automates thousands of customer inquiries every month, helping customers faster while giving employees more time for personal support.

KwikFit customer photo
KwikFit logo
Arrow icon

72,000 conversations

per year

Arrow icon

30%

fewer phone calls

With Watermelon’s AI Agent, KwikFit automates thousands of customer inquiries every month, helping customers faster while giving employees more time for personal support.

KwikFit customer photo
KwikFit logo
Arrow icon

72,000 conversations

per year

Arrow icon

30%

fewer phone calls

With Watermelon’s AI Agent, KwikFit automates thousands of customer inquiries every month, helping customers faster while giving employees more time for personal support.

Vintia customer photo
Vintia logo
Arrow icon

1,596 visitor questions

automatically handled

Arrow icon

80%

less phone support pressure

Vintia automates visitor questions for organizations in the leisure industry. Visitors receive instant answers while the team supports more organizations without hiring additional staff.

Vintia customer photo
Vintia logo
Arrow icon

1,596 visitor questions

automatically handled

Arrow icon

80%

less phone support pressure

Vintia automates visitor questions for organizations in the leisure industry. Visitors receive instant answers while the team supports more organizations without hiring additional staff.

Vintia customer photo
Vintia logo
Arrow icon

1,596 visitor questions

automatically handled

Arrow icon

80%

less phone support pressure

Vintia automates visitor questions for organizations in the leisure industry. Visitors receive instant answers while the team supports more organizations without hiring additional staff.

MBOwebshop customer photo
MBOwebshop.nl logo
Arrow icon

93,000 conversations

per year handled

Arrow icon

98%

automatically resolved

MBOwebshop automates nearly all student questions. Customers get instant answers while the team scales without hiring.

MBOwebshop customer photo
MBOwebshop.nl logo
Arrow icon

93,000 conversations

per year handled

Arrow icon

98%

automatically resolved

MBOwebshop automates nearly all student questions. Customers get instant answers while the team scales without hiring.

MBOwebshop customer photo
MBOwebshop.nl logo
Arrow icon

93,000 conversations

per year handled

Arrow icon

98%

automatically resolved

MBOwebshop automates nearly all student questions. Customers get instant answers while the team scales without hiring.

Municipality of Gennep customer photo
Gemeente Gennep logo
Arrow icon

40%

outside office hours

Arrow icon

24/7

support for residents

Gennep provides round-the-clock support without increasing workload for internal teams.

Municipality of Gennep customer photo
Gemeente Gennep logo
Arrow icon

40%

outside office hours

Arrow icon

24/7

support for residents

Gennep provides round-the-clock support without increasing workload for internal teams.

Municipality of Gennep customer photo
Gemeente Gennep logo
Arrow icon

40%

outside office hours

Arrow icon

24/7

support for residents

Gennep provides round-the-clock support without increasing workload for internal teams.

BrandMR customer photo
BrandMR logo
Arrow icon

90%

fewer live chats

Arrow icon

35 hours

saved per week

BrandMR reduces support pressure and frees up time for complex cases.

BrandMR customer photo
BrandMR logo
Arrow icon

90%

fewer live chats

Arrow icon

35 hours

saved per week

BrandMR reduces support pressure and frees up time for complex cases.

BrandMR customer photo
BrandMR logo
Arrow icon

90%

fewer live chats

Arrow icon

35 hours

saved per week

BrandMR reduces support pressure and frees up time for complex cases.

Burgers’ Zoo customer photo
Burgers' Zoo logo
Arrow icon

80%

of inquiries automated

Arrow icon

1.1M

visitors per year

Burgers’ Zoo handles most customer questions automatically, even during peak periods.

Burgers’ Zoo customer photo
Burgers' Zoo logo
Arrow icon

80%

of inquiries automated

Arrow icon

1.1M

visitors per year

Burgers’ Zoo handles most customer questions automatically, even during peak periods.

Burgers’ Zoo customer photo
Burgers' Zoo logo
Arrow icon

80%

of inquiries automated

Arrow icon

1.1M

visitors per year

Burgers’ Zoo handles most customer questions automatically, even during peak periods.

NKC customer photo
NKC logo
Arrow icon

100%

automated conversations

Arrow icon

1,500

per month handled

NKC fully automates support and handles peak demand without added workload.

NKC customer photo
NKC logo
Arrow icon

100%

automated conversations

Arrow icon

1,500

per month handled

NKC fully automates support and handles peak demand without added workload.

NKC customer photo
NKC logo
Arrow icon

100%

automated conversations

Arrow icon

1,500

per month handled

NKC fully automates support and handles peak demand without added workload.

Dutch, secure and reliable

Founded in Utrecht. Your data stays in Europe. We have been building software that runs in production for over 10 years.

Certification medal icon for ISO 27001 compliance
ISO 27001 certified

Watermelon meets the global standard for information security and is audited annually.

Diamond icon representing EU-hosted customer data
Data hosted in the EU

All data is stored on secure EU servers in accordance with GDPR guidelines. Your data never leaves Europe.

Padlock icon representing end-to-end encryption
End-to-end encrypted

All customer data is encrypted during transfer and storage, following the strictest industry standards.

Shield icon representing GDPR compliance
GDPR compliant

Your customer data is processed securely and never used to train external AI models.

Frequently asked questions

Can’t find what you’re looking for? Get in touch with our team.

Watermelon is an AI customer service platform that helps you automate customer conversations with AI Agents. They answer questions, use your company knowledge and can take actions in other systems, while your team manages everything from one platform.

Frequently asked questions

Can’t find what you’re looking for? Get in touch with our team.

Watermelon is an AI customer service platform that helps you automate customer conversations with AI Agents. They answer questions, use your company knowledge and can take actions in other systems, while your team manages everything from one platform.

Frequently asked questions

Can’t find what you’re looking for? Get in touch with our team.

Watermelon is an AI customer service platform that helps you automate customer conversations with AI Agents. They answer questions, use your company knowledge and can take actions in other systems, while your team manages everything from one platform.

Watermelon seed pattern

See how many customer conversations AI can automate.

See how many customer conversations AI can automate.

In a 30-minute demo, we’ll show which conversations AI can automate, how much workload you can reduce, and how to help customers faster.

In a 30-minute demo, we’ll show which conversations AI can automate, how much workload you can reduce, and how to help customers faster.