Handle up to 96% of your support automatically
Answer questions, execute actions, and resolve conversations across chat, email, voice, and more.
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Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 93,000 conversations per year handled
- 98% automatically resolved by AI Agents
MBOwebshop.nl, a supplier of learning materials for vocational education (MBO), processes tens of thousands of student questions every year. With Watermelon’s AI Agents, 98% of all conversations are handled automatically, giving students instant answers while allowing the service team to scale without adding extra staff.
- 150 conversations per month
- 40% outside office hours
The Municipality of Gennep uses three Watermelon AI Agents — Ellen, JAI and Tessa — to offer residents 24/7 digital support. From answering citizen questions to assisting internal teams with legal cases and writing tasks, AI allows this small municipality to deliver modern, efficient and always-available service.
- 90% fewer live chats
- 35 hours saved per week
BrandMR, a fast-growing legal organization with thousands of clients across the Netherlands, uses Watermelon’s AI Agent “Josefien” to instantly answer frequently asked questions. This reduces the pressure on live chat, increases client satisfaction, and allows employees to focus on more complex matters.
- 80% of customer inquiries handled automatically
- Over 1.1 million visitors per year
Burgers’ Zoo serves over 1.1 million visitors annually. Thanks to Watermelon’s AI Agent, 80% of all online customer questions are answered automatically, even during busy periods. This significantly reduces the workload at the reception and ensures that visitors get faster and more consistent responses.
- 24/7 customer service availability
- 150 extra conversions per month achieved
Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI Agent. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI Agent. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI Agent. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI Agents. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
Video Product Demo
Watch our video product demo to see how to build an AI Agent trained on your data.
Watermelon is built for security
Enterprise-grade protection, European data hosting, and full control over your AI Agents.
ISO 27001 certified
Watermelon meets the global standard for information security and undergoes annual audits.
EU-based data hosting
All data is stored on secure EU servers in full compliance with GDPR. Your information never leaves Europe.
End-to-end encrypted, always protected
All customer data is encrypted during transfer and at rest, following the strictest industry standards.
Fully GDPR compliant
Your customer data is processed securely and never used to train external AI models.