AI Customer Service

How to use all Watermelon features for optimal customer service

With one platform you manage all service channels, build your intelligent AI Agent and track every interaction. Discover how to get the most out of Watermelon’s features to help customers faster and better.

AI Customer Service

How connecting all your channels improves your AI customer service

Discover why connecting all your channels to your AI customer service is essential and how to do it easily yourself.

AI Customer Service

How the revamped ticketing system optimizes your AI customer service

A ticketing system helps you keep track of customer inquiries and respond to them efficiently. But there’s a potential pitfall: if every question is immediately turned into a ticket, customers can quickly feel like just another number.

AI Customer Service

Working with AI: how humans and robots strengthen each other

Let your AI Agent handle frequently asked questions. Prefer speaking to a real person? Then the conversation is automatically routed to the right colleague. That way humans and robots can truly complement each other.

AI Agents

How an AI Agent can reduce calls and emails by up to 85 percent

Your team’s to-do list keeps growing and incoming emails and calls constantly pull them out of focus. Much of these messages are about the same standard questions, questions that could easily be automated.

AI Agents

The smart AI customer service solution for SME

Is your customer service team spending too much time answering the same recurring questions? There’s a more efficient way. The solution? An AI-powered customer service system.

AI Customer Service

How AI keeps your customer service running 24/7

Let your customer service run 24/7 with an AI Agent that answers customer questions quickly, prevents duplicate messages, and supports your team.

Product updates

Smart Fields in Watermelon: The Complete Guide

Learn how Smart Fields in Watermelon let AI Agents capture, store, and reuse customer data automatically. From names to IDs, connect with CRMs and systems to reduce repetition, speed up support, and deliver personal conversations.

AI Customer Service

The Future of AI in Customer support: Innovation-Challenges

Customer interactions are evolving rapidly with the rise of AI in customer service. This technology is changing the way companies communicate with customers.

Best practices

Future-proofing your brand with an AI Agent

Stay ahead by integrating an AI Agent into your brand. Deliver instant, on-brand support, scale effortlessly, gain insights, and free your team to focus on what matters most—today and in the future.

Product updates

Choosing the right model for your AI Agent

This blog breaks down key terms and reviews all options from Watermelon, so you can pick the perfect AI Agent for your business.

Product updates

Introducing Automated Tags: Organize Conversations Effortlessly

Effortlessly organize customer conversations with Automated Tags in Watermelon. Tags are applied automatically based on the topic, no manual work needed. Save time, stay structured, and get instant context.

AI Customer Service

AI support for Black Friday & Cyber Monday

Prepare for Black Friday & Cyber Monday with smarter, faster customer support powered by AI.

AI Agents

Move beyond chatbots: set a new ecommerce standard with an AI Agent

Ditch basic chatbots. A custom AI Agent offers personal support, drives revenue, and unlocks insights to grow your ecommerce brand.

Product updates

Introducing Automation of Contact Fields

Let your AI Agent auto-capture contact and browser data, so you can focus on personal, seamless customer conversations without manual work.

Best practices

Creating a future-proof workplace with AI

Equip your team with the skills and support they need to succeed in an AI-driven world. Discover essential steps for a seamless transition.

AI Agents

Future-Proof Your Business with AI Agents

Discover how AI chatbots drive business innovation and growth by enhancing efficiency and customer relationships.

Product updates

Introducing GPT-4o: Boost Your AI Agent with Watermelon

Discover GPT-4o with Watermelon! Experience faster responses, better language understanding, and more accurate answers with our upgraded chatbot technology. Sign up for free today!

AI Customer Service

10 ways to use AI chatbots in Customer service

Discover how AI chatbots are revolutionizing customer service with efficient FAQ handling, automated complaint processing, personalized interactions and more.

AI Customer Service

The Role of AI in Reducing Contact Center Costs

Discover how AI transforms call centers, enhancing service and cutting costs effectively.

Product updates

What is Agent Assist and what can it do for you?

Discover the transformative power of Agent Assist in customer service. Explore how AI-driven technology is revolutionizing customer interactions and boosting team efficiency

AI Customer Service

AI Agents’ Hidden Power: Integrate and Automate Everything

Discover how Watermelon's latest feature, 'AI Actions', unlocks unprecedented possibilities in customer service through seamless integration with business systems.

AI Customer Service

The New Standard: How AI Agents Transform Service and Brand

Transforming customer service dynamics, AI chatbots elevate brand image seamlessly.

AI Customer Service

The Best Helpdesk Software for eCommerce in 2025

We actually checked these help desk solutions with the best features so it is easier for you to make an informed decision. Check the best help desks for eCom.

AI Customer Service

5 Big Changes in Customer Service Coming in 2025

Discover the cutting-edge advancements shaping the future of customer service in 2025. From personalized AI chatbots to omnichannel experiences, explore the innovative trends set to redefine customer-company interactions.

AI Customer Service

Help Desk Software Solutions in 2025 - Top 15

Learn about the best 15 Help Desk Software in 2025. For both customers (external use) and for (internal use) employees within your business. Including benefits and software alternatives for any business.

AI Customer Service

The Top 15 Customer Service Tools for Automation

Automate phone calls, emails, website chats, DMs... With this 15 (AI) tools for customer service automation. Get happy customers at scale with less workload.

AI Customer Service

The Best 8 Live Chat Software for eCommerce

Keep your visitors and customers happy with the best live chat widgets for eCommerce. Including live chats with AI bots assistance with real-life examples.

AI Agents

The Best 10 WordPress (AI) Chatbots

Easily implement a WordPress chatbot with these 10 plugins for your website. Including examples, benefits & tips. Higher engagement with your website visitors.

Product updates

Introducing the Next-Gen Website Widget

In the ever-evolving landscape of customer engagement, keeping up with technological advancements is crucial. Today, we are thrilled to introduce our revamped Website Widget