Burgers’ Zoo reduces workload and boosts visitor satisfaction
Always available with AI Agents and less pressure on staff
With over 1.1 million visitors each year, the reception at Burgers’ Zoo often faced heavy pressure. Guests queued up while phones rang with standard questions about opening hours, tickets, and parking. Thanks to Watermelon’s AI Agent, 80% of these questions are now answered automatically, giving staff more time for personal attention and guest experience.
The challenge
With more than a million visitors per year, Burgers’ Zoo received hundreds of questions daily by phone and at the reception desk. Most questions were about opening hours, tickets, or parking. Queues and constant calls placed heavy pressure on staff, leaving less time for personal interaction with guests. The park needed a solution to reduce workload while improving service quality.
The solution
Burgers’ Zoo chose Watermelon for the simplicity and ease of use of the AI Agent—even for staff without technical backgrounds. Within 1–2 months, the Agent was live. Thanks to the Web Crawler, the Agent always stays up to date with current information such as opening hours and ticket prices.
The AI Agent now answers the majority of questions directly via chat. Around 80% of incoming inquiries are handled fully automatically. Only exceptional or complex cases still require human follow-up. For visitors, this means instant clarity without waiting or being redirected.
The results
Since implementation, 80% of all questions are answered automatically. Reception is now available 24/7, including outside office hours and during busy holiday seasons. Staff experience more calm and can focus on personal service, while the setup was completed in just 1–2 months.
80%
automated
1–2
months to implement
24/7
customer availability
“Since using the AI Agent, visitors receive faster and better answers – and we can focus our energy on what really matters: the guest experience in the park.“
From skeptical to enthusiastic
At first, the team was hesitant. They feared losing control, as often happened with traditional chatbots. During onboarding, this perception quickly changed. Thanks to clear explanations and joint testing, trust grew: the AI Agent’s answers proved accurate and natural.
A structural solution
The AI Agent is now a permanent part of customer service. Staff experience more calm and control over communication, while visitors benefit from fast and clear answers. The result is a better balance: fewer routine calls, more time for personal attention.
Conclusion
The AI Agent has visibly relieved Burgers’ Zoo. The park combines smart technology with human hospitality. The result: satisfied visitors, reduced workload, and a customer service team that scales effortlessly during peak moments.