Automate your webshop customer service with AI
Answer questions about orders, returns, products and stock — automatically and 24/7.
Frequently asked questions your AI Agent handles automatically:
Where is my order?
What is the delivery time?
How do returns work?
Is this product in stock?
Why haven’t I received my package?
How do I change my address?
The problems your e-commerce team is facing today
The same questions over and over (“Where is my package?”, “How do returns work?”)
Customers expect an answer within seconds
Long waiting times lead to checkout drop-offs
Too little capacity during peak hours
Live chat is not picked up quickly enough
finish line
Prevent checkout hesitation
Your AI Agent answers questions about delivery times, returns and products exactly when visitors are about to check out. This helps you convert more carts into completed orders.
What this delivers:
60% less support volume
24/7 instant answers, even during peak hours
+15% more conversion through smart product advice
2500+
AI Agents built with Watermelon
3M
conversations per month
100+
languages supported
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 150 conversations per month
- 40% outside office hours
The Municipality of Gennep uses three Watermelon AI Agents — Ellen, JAI and Tessa — to offer residents 24/7 digital support. From answering citizen questions to assisting internal teams with legal cases and writing tasks, AI allows this small municipality to deliver modern, efficient and always-available service.
- 90% fewer live chats
- 35 hours saved per week
BrandMR, a fast-growing legal organization with thousands of clients across the Netherlands, uses Watermelon’s AI Agent “Josefien” to instantly answer frequently asked questions. This reduces the pressure on live chat, increases client satisfaction, and allows employees to focus on more complex matters.
- 80% of customer inquiries handled automatically
- Over 1.1 million visitors per year
Burgers’ Zoo serves over 1.1 million visitors annually. Thanks to Watermelon’s AI Agent, 80% of all online customer questions are answered automatically, even during busy periods. This significantly reduces the workload at the reception and ensures that visitors get faster and more consistent responses.
- 24/7 customer service availability
- 150 extra conversions per month achieved
Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI Agent. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI Agent. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI Agent. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI Agents. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
Conversion optimisation
Convert more visitors into customers
Many visitors leave your webshop because they miss one crucial answer. Your AI Agent gives instant clarity about delivery times, return policy, stock and size advice — right at the moment visitors hesitate. This turns browsers into buyers.
Instant answers at key decision moments
Less doubt → higher conversion
Fewer chat delays = more customers handled
More value for your budget
Improve your Return On Ad Spend (ROAS)
Your AI Agent extracts more value from every webshop visitor. Customers receive instant product advice, answers to delivery and return questions, and a small push toward checkout. Even in paid campaigns, your Agent ensures more of your clicks actually convert.
More conversions from your existing ad budget
Smart product suggestions during browsing
Less lost traffic during peak hours
Watch Product Demo
Watch our live product demo to discover how to build an AI Agent trained on your data.