Legal

Here you will find all documents related to legal topics.

Terms and Conditions

  1. Applicability & Scope

    1. These terms and conditions apply to all offers made by Watermelon, to all offers made by Watermelon, and to all agreements arising from these concerning the Services.
    2. In the event of any conflict between the Agreement and these Terms and Conditions, the provisions of the Agreement shall prevail. By creating an account for the use of the Services, the Client and User agrees to the application of these Terms and Conditions, the privacy policy, and the access conditions of Watermelon and declares to have taken note of their content. This applies to demos, free trial accounts, Services, and all subscriptions offered by Watermelon.
    3. Deviations from and additions to the Agreement and/or these Terms and Conditions are only applicable if they have been agreed upon in writing between Watermelon and the Client.
    4. The applicability of any general terms and conditions employed by the Client is expressly rejected, even in the event of any previous reference to or declaration of applicability of the Client's own terms and conditions.
    5. If any provision in these Terms and Conditions is null or void, the remaining provisions shall remain in full force.
    6. To the extent that the Services acquired by the Client make use of software, systems, or services provided by third parties, the license terms of the relevant third parties also apply to their use. The Client unconditionally accepts that these license terms apply directly between the Client and the relevant third party/parties. The Client cannot derive any further rights from Watermelon than those that arise or relate to these third-party license terms. To the extent required, this clause also serves for the benefit of the aforementioned third parties, who can always directly claim against the Client.

  2. Access, Scope & Use of the Watermelon Software

    1. Under the terms of the Agreement, Watermelon grants the Client a non-exclusive and non-transferable right to use the Services.
    2. The Watermelon Software can be used via the latest versions of the Firefox, Chrome, and Safari browsers.
    3. Unless explicitly agreed otherwise in writing, the Client may only use the Services for processing data for their own organization. The Client shall not use the Services for a third party and/or allow a third party to use the Services, unless otherwise agreed in writing. The Client is not allowed to transfer, disclose, or make available to third parties the login codes of the Watermelon Software, unless the login codes are provided to third parties to whom the Client is entitled to provide the Services according to the Agreement.
    4. Watermelon is permitted to take technical measures to protect the Services or to enforce agreed limitations on the duration or scope of the Services. The Client is not permitted to remove or circumvent the technical measures implemented by Watermelon in the Services.
    5. Watermelon has the right to change the nature and scope of the Services by offering a modified or new version of the Watermelon Software or by using a modified or different hosting environment. Watermelon is entitled to maintain, modify, or add functionalities or characteristics of the Services.
    6. Watermelon regularly releases updates for the Watermelon Software. Watermelon has the right to temporarily take the Services entirely or partially out of service for maintenance purposes (downtime), updates of the Watermelon Software, force majeure, or for security reasons. Watermelon will not extend the downtime longer than necessary, will arrange, where possible, for it to occur outside office hours (Dutch time), and will implement it, where circumstances permit, after informing the Client at least 48 (forty-eight) hours in advance via their status page (https://status.watermelon.ai/). Unforeseen (emergency) maintenance interruptions will be communicated as soon as possible after identification.
    7. Watermelon is not obliged to provide the Client with backups of the Data unless, in Watermelon's opinion, there is significant data loss and Watermelon has backups. Watermelon is entitled to charge the Client reasonable costs for providing a backup containing the Data.
    8. Watermelon is entitled, during an update of the Watermelon Software, to maintain, modify, or add certain features or functionalities of the Watermelon Software. Watermelon is entitled to amend the Documentation as a result of an update. If an update, adjustment, or new version of the Watermelon Software leads to a significant change in functionality, Watermelon will inform the Client as soon as possible.
    9. Watermelon is entitled to temporarily or permanently and immediately terminate the access to and use of the Services by Users if: (i) the Client has payment arrears with Watermelon; (ii) the Client violates any provision in the Agreement, these Terms and Conditions, or the Access Conditions; (iii) Watermelon is required to do so based on an applicable legal rule or court ruling; and/or (iv) a third party acts contrary to these Terms and Conditions or the Access Conditions through a User's account.
    10. In the event of a termination of access to and use of the Services as per Article 3.9 of these Terms and Conditions, Watermelon is not obliged to compensate the Client.
    11. Termination of access to and use of the Services as referred to in Article 3.9 of these Terms and Conditions, occurs through the dispatch of an electronic notice to the Client, in which the termination is announced or by revoking the login codes, making access to and use of the Services by Users impossible.
    12. Watermelon is entitled to entirely or partially delete data that is placed or stored by Clients and/or Users within the Watermelon Software and/or the hosting environment if such data is, in Watermelon's opinion, inappropriate, offensive, offensive, or hurtful; (ii) based on falsehoods or unlawful, (iii) infringes on the rights of third parties or Watermelon, such as copyrights, trademarks, or other intellectual property rights; or (iv) violates the privacy of third parties, such as publishing personal data or other data of other Users or third parties when this is not permitted.
    13. To the extent that the Client is entitled under the Agreement to grant third parties the right to use the Services mentioned in this article, the Client is fully responsible and liable for the use of the Services by these third parties towards Watermelon and shall ensure that such third parties use the Services in accordance with these Terms and Conditions and the Access Conditions. The Client indemnifies Watermelon against any claims from third parties related to their use of the Services. The indemnity includes any damage and (legal) costs incurred or caused by Watermelon in connection with such a claim.

  3. Support & Availability

    1. Watermelon maintains a helpdesk during office hours (Dutch time) to provide information and advice on the use of the Services at the request of the Client and/or Users and to provide support in their use.
    2. Watermelon will respond to a report from the Client and/or Users as promptly as reasonably possible during office hours and will start resolving issues with the use of the Watermelon Software.
    3. The provisions in this article, the Agreement, and the Documentation about the level of the Services do not affect the Client's obligation to take and maintain appropriate measures to prevent and limit problems with the Watermelon Software and/or corruption or loss of data or other causes.
    4. Watermelon guarantees a service availability of 99.0% per calendar month, excluding planned maintenance windows and Watermelon-announced updates. Availability is measured in the production environment and does not include outages caused by factors outside Watermelon's reasonable sphere of influence or force majeure situations as described in Article 11 of the Terms and Conditions.
    5. If the guaranteed availability is less than 99.0% over a calendar month, the Client is entitled to compensation equal to 5% of the monthly subscription rate per full hour of unavailability above this threshold, up to a maximum of 50% of the monthly amount. This does not apply to outages caused by (i) third parties, (ii) connections/software not recommended or supported by Watermelon, (iii) force majeure situations as referred to in the Terms and Conditions, or (iv) planned maintenance within announced maintenance windows.

  4. Commencement, Duration and Termination

    1. The Services are offered in the form of a subscription. The Agreement is entered into for the duration of the applicable subscription, with a minimum term of one month. The Agreement is automatically extended for the duration initially chosen by the Client unless the Client has terminated the Agreement at the end of the then-current period by giving notice in accordance with Article 5.2 of the Terms and Conditions. Interim termination is not possible.
    2. Termination by the Client must be done at least before the expiry of the agreed-upon term via the following link: cancel here. The Client will receive confirmation from Watermelon regarding the termination within 3 working days. Terminations in any manner other than filling in the digital cancellation form will not be accepted.
    3. In case of termination of the Agreement, the parties will consult regarding the transfer of the Client's data. If the Services have ended while the transfer of the Client's data has not yet occurred, Watermelon is entitled to charge the Client for the reasonable costs of storing the Client's data. At the request of the Client, Watermelon will support the Client in transferring the Client's data against Watermelon's usual charges. Watermelon is not liable for damages resulting from such a transfer.

  5. Client Obligations

    1. The Client must indicate to Watermelon before entering into the Agreement how many Users will be using the Services and Watermelon Software. If this changes afterwards, this will affect the fees owed to Watermelon.
    2. The Client is solely responsible for establishing and maintaining a data communication link with the internet or another network necessary to gain access to the Watermelon Software.
    3. The Client takes appropriate technical and organizational measures to protect its equipment, infrastructure, and data communication link against viruses, malware, and similar threats and to prevent unauthorized third parties from accessing the Services and/or Watermelon Software through the use of the Watermelon Software.
    4. The Client is solely responsible for the choice of the subscription, the use and application of the Services and/or Watermelon Software, the data processed with the Services, and decisions made based on them.
    5. The Client ensures and guarantees that Users comply with the conditions applicable to the use of the Services by Users and adhere to the procedures and usage instructions provided by Watermelon. The Client indemnifies Watermelon from claims by third parties related to the use of the Services by its Users unless these claims result from intent or reckless negligence on the part of Watermelon. The indemnity also includes all damages and (legal) costs incurred or caused by Watermelon in connection with such a claim.

  6. Fees and Payments

    1. The fee for the Services is calculated based on a fixed annual rate, along with variable costs for the expected or used number of conversations by the Client.
    2. All prices and amounts quoted by Watermelon are in Euros and are exclusive of VAT, unless explicitly stated otherwise in writing. Payment by the Client must be made in Euros and inclusive of VAT.
    3. The Client is not entitled to suspend or offset payments in whole or in part.
    4. Watermelon is entitled to index the fee for the Services annually on 1st January and increase it by up to 10% without the Client being entitled to terminate the Agreement.
    5. If, in Watermelon's opinion, a credit assessment reveals that the Client has an increased risk profile, Watermelon will inform the Client in writing and is entitled to demand advance payment of the agreed fee or other types of security.
    6. Watermelon invoices electronically by sending its invoices digitally to the Client and processing them automatically. The Client is responsible for the accuracy of the bank details provided to Watermelon, including the account number and account holder's name.
    7. Unless explicitly agreed otherwise, payment for the Services is made in advance by direct debit. The Client must ensure that the fee for the Services is paid within the agreed term, but at the latest within 14 days from the invoice date. For all other payment options than direct debit, Watermelon is entitled to charge the Client administrative fees per transaction.
    8. By providing payment details, including the account number and account holder's name, and confirming the direct debit, the Client authorizes (a) Watermelon B.V. and Stripe, Watermelon's payment service provider, to send instructions to the Client's bank to debit their account and (b) the Client's bank to debit their account in accordance with those instructions. The instructions sent by Watermelon B.V. and Stripe to the Client's bank comply with the payment terms as outlined in these Terms and Conditions.
    9. If the direct debit fails, the Client will be automatically notified. Watermelon will make another attempt to collect the amount owed via direct debit in such cases. If the direct debit fails two or more times during the term of the Agreement, Watermelon will send an invoice to the Client with a request to settle the outstanding amounts manually within 14 (fourteen) days from the invoice date. In addition to the amounts owed, administrative fees of €25 (twenty-five Euros) excl. VAT will also be charged.
    10. Watermelon's claims against the Client, irrespective of the legal basis, are in any case immediately due and payable in full without any notice of default or notification in the following cases:
      • A payment deadline is exceeded;
      • The Client fails to fulfil any (other) obligation arising from any Agreement concluded with Watermelon in a timely manner;
      • The Client is declared bankrupt, or a bankruptcy application is filed, payment suspension is requested, or the Client is under suspension of payments;
      • The Client (in the case of a natural person) applies for the statutory debt restructuring scheme, or the statutory debt restructuring scheme is declared applicable, or placed under guardianship, or has passed away;
      • The Client (in case of a legal entity) is dissolved or liquidated or declares its intention to cease or has ceased its business operations.
    11. In the cases mentioned in Article 7.10 of the Terms and Conditions, the Client is in default by operation of law, and Watermelon is entitled, solely due to the occurrence of those circumstances, without any warning or notice of default or judicial intervention, to suspend the Services in full or dissolve the Agreement in whole or in part, without prejudice to Watermelon's right to claim compensation.
    12. The Client owes Watermelon interest on a monetary sum in case of delay in payment from the day following the day agreed as the latest payment date until the day the Client has paid the monetary sum. The interest rate is equal to the statutory (commercial) interest pursuant to Article 6:119a BW. When calculating the interest, a portion of the month is considered a full month.
    13. All actually incurred costs arising from the extrajudicial collection of the claim are at the Client's expense, with a minimum of 15% of the principal amount with a minimum of €100 (one hundred Euros). All actually incurred judicial collection costs are also borne by the Client, even if these costs exceed the court costs order.
    14. All payments made by the Client first reduce the costs as referred to in Article 7.13 of the Terms and Conditions, then reduce the accrued (commercial) interest as referred to in Article 7.12 of the Terms and Conditions, then reduce the administrative costs as referred to in Article 7.9 of the Terms and Conditions, and finally reduce the (longest) due principal amounts.
    15. The Client is obliged to notify Watermelon in writing via email at finance@watermelon.ai of any complaints or comments about invoices within 21 (twenty-one) days of the invoice date. If complaints or comments are not made known in a timely manner, the Client is deemed to have irrevocably accepted the accuracy of the invoice. Complaints or comments do not suspend the payment obligation of the part of the invoice and/or invoices to which no complaint is made.

  7. Confidential Information

    1. Watermelon and the Client will keep the Confidential Information secret, not share it with third parties, and only use it for the execution of the Agreement and the Services.
    2. This obligation does not apply:
      • to third parties specifically authorized or will be authorized by Watermelon and the Client;
      • to third parties pursuant to a court order and/or statutory regulations;
    3. The Client will impose the obligations in this article on its employees and third parties involved in the execution of the Agreement with Watermelon.

  8. Intellectual Property Rights

    1. All intellectual property rights regarding the Services, including the Watermelon Software, Documentation, Confidential Information of Watermelon, software, analyses, designs, reports, offers, and results of the Services, rest solely with Watermelon or its licensors and are not transferred to the Client. The Client acknowledges these rights and shall refrain from any form of (in)direct infringement of these rights.
    2. Watermelon grants the Client a non-exclusive and non-transferable right to use the Watermelon Software in accordance with these Terms and Conditions under the Agreement. The right to use expressly does not include access to and use of the source code of the Watermelon Software.
    3. All intellectual property rights regarding the Data rest with the Client or its licensors. The Client indemnifies Watermelon in case third parties hold Watermelon liable for a (supposed) infringement of intellectual property rights of that third party as a result of storing the Data on the hosting environment.
    4. The Client is not permitted to remove any copyright notice, logo, trademark, or any other indication of Watermelon or its licensor(s) from the Documentation.
    5. In the event of a violation of the provisions in this article, the Client owes Watermelon an immediately due and payable without notice of default penalty of €10,000 (ten thousand Euros), without prejudice to Watermelon's right to claim damages. The penalty is increased by an amount of €500 (five hundred Euros) for each day or part of a day the breach continues.

  9. Personal Data

    1. To the extent that Watermelon processes personal data on behalf of the Client in the context of the Services, the Client determines the purpose and means of this data processing, and the Client therefore acts as the data controller for the processing of personal data, and Watermelon acts as the processor within the meaning of the General Data Protection Regulation (GDPR).
    2. Watermelon's processing agreement can be found here and forms an integral part of the Agreement.
    3. To the extent that Watermelon acts as a processor, the following applies:
      • Watermelon will only process the personal data based on the Client's written instructions and to perform the Services in accordance with the Agreement, unless Watermelon is obliged by law to process personal data. In such a case, Watermelon will inform the Client of that legal obligation in advance as far as the law does not prohibit this notification;
      • Watermelon will take appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, unauthorized disclosure, and unauthorized access;
      • Watermelon commits to confidentiality concerning the personal data provided and/or made accessible by or on behalf of the Client and ensures that persons authorized by Watermelon to process the personal data are bound by the aforesaid confidentiality obligation;
      • Watermelon will provide the Client with all expected reasonably necessary assistance to fulfil its obligations regarding (i) responding to requests from data subjects to exercise their rights and (ii) fulfilling obligations under Articles 32 to 36 of the GDPR. Costs incurred by Watermelon in providing said assistance are at the expense of the Client.
      • Watermelon informs the Client without undue delay as soon as Watermelon becomes aware of a data breach as defined in the GDPR. The Client informs Watermelon in advance of using the Services in writing about an email address of the Client so that the aforementioned notification can be made.
      • Watermelon is allowed to engage third parties for (supporting) the performance of the Services. Watermelon ensures that it makes contractual arrangements with the relevant third parties to ensure careful processing of personal data by the third parties per the guarantees set in the GDPR. Watermelon will inform the Client about adding or replacing engaged third parties. Upon request, Watermelon will inform the Client in advance of using the Services about the engaged third parties.
      • Watermelon is permitted to have personal data processed outside the Netherlands if it is necessary for (supporting) the execution of the Services. If Watermelon transfers personal data – for which the Client is responsible within the meaning of the GDPR – to a party located in a country outside the European Economic Area (EEA) without an adequate level of protection regarding personal data processing, Watermelon will ensure compliance with the transfer guarantees required under Chapter V of the GDPR. To the extent necessary, the Client will immediately provide all assistance to Watermelon to ensure that the transfer meets the GDPR requirements;
      • Upon termination of the Services, the Client must request Watermelon within two weeks to return or delete the personal data. If such a request is not made, Watermelon is authorized to delete the personal data, including any copies, permanently.
      • Watermelon will enable the Client, after prior consultation with Watermelon, to periodically verify compliance with the obligations described in Article 10.3 of the Terms and Conditions, (i) by providing – at Watermelon's discretion – necessary information and (ii) allowing audits by the Client or a jointly appointed third party. Watermelon reserves the right to set reasonable conditions for audits and to charge the Client the costs associated with any audits potentially.
    4. The Client ensures the legality of providing personal data to Watermelon as part of the Services and complies with all statutory obligations imposed on the Client under applicable privacy legislation.

  10. Force Majeure

    1. A failure to perform its obligations cannot be attributed to Watermelon if the failure is due to force majeure.
    2. Force majeure on the part of Watermelon shall in any event mean: any circumstance beyond its control that permanently or temporarily prevents the fulfilment of obligations to which the Terms and Conditions apply.
    3. Also considered force majeure, if not already covered by the description in Article 11.2 of the Terms and Conditions, is: any circumstance that temporarily or permanently precludes access to the Services and/or the Watermelon Software, which is not attributable to Watermelon according to the law or standards of reasonableness and fairness, such as breakdowns or failures of internet or telecommunications infrastructure, synflood, network attack, DoS or DDoS attacks, power failures, civil unrest, mobilization, war, blockades in transport, strikes, lock-outs, business disruptions, delays in supply, fire, flood, import and export obstructions and force majeure of third parties that Watermelon uses to fulfil its obligations (such as hosting the Watermelon Software).
    4. Watermelon is entitled to suspend the fulfilment of its obligations if it is temporarily prevented by force majeure from fulfilling its obligations to the Client. The Client is not entitled to suspend.
    5. If the force majeure situation lasts longer than three (3) months, both Watermelon and the Client are entitled to terminate the Agreement immediately, without observing notice periods.
    6. If Watermelon has partially fulfilled its obligations at the onset of the force majeure, or can fulfil its obligations partially, it is entitled to invoice for that portion separately, and the Client is obliged to pay this invoice as if it were a separate transaction.
    7. The parties have no right to compensation for damage suffered or to be suffered as a result of the force majeure, suspension, or dissolution in the sense of this article.

  11. Limitation of Liability

    1. Watermelon is not liable unless it is due to intention or gross negligence on its part, for any damage, of any kind, that the Client, Users, other auxiliary persons, or a third party may suffer as a result of attributable failures in the performance of the Agreement and/or the Services and/or damage resulting from the Services.
    2. In the event that it is legally established that Watermelon is liable under the circumstances in Article 12.1 of the Terms and Conditions, its liability is in any case limited to the amount actually paid by its insurance or, if there is no insurance coverage for whatever reason, to a maximum of 50% of the invoice value with which its liability is associated. A series of related events shall be considered one damage-causing event.
    3. Consequential damage or indirect loss is not eligible for compensation, including, but not limited to: business interruption, delay damage (other than statutory interest), devaluation, loss of enjoyment, loss of profit, or suffered losses, data loss, fines, missed savings, and damage from third parties.
    4. The Client indemnifies Watermelon against all third-party claims.
    5. In the following cases, any liability of Watermelon is entirely excluded:
      • The Client has provided Watermelon with incorrect or incomplete information on which Watermelon has based its performance;
      • Taking the Watermelon Software out of service;
      • The integration of the Watermelon Software with, for example, third-party applications or links (APIs) no longer works due to changes to those third-party applications or links; or
      • Changes to the Watermelon Software by third parties other than those commissioned by Watermelon.

  12. Miscellaneous

    1. Watermelon is entitled to change the Terms and Conditions at any time. These changes will apply 30 (thirty) days after the date of notice by Watermelon to the Client.
    2. If the Client does not wish to accept the new Terms and Conditions, they are entitled to terminate the Agreement until the date on which the new Terms and Conditions come into force, in accordance with the method described in Article 5.2 of the Terms and Conditions.
    3. Watermelon is entitled to engage third parties in performing the Services and providing the Watermelon Software.
    4. Any agreed terms are never to be considered a final deadline for Watermelon, unless otherwise agreed in writing.

  13. The Dotted I's

    1. Changes in the direct or indirect control of Watermelon, its (fruit)name, or legal form are not grounds for the Client to terminate or dissolve the Agreement.
    2. All legal relationships between us to which these Terms and Conditions apply are exclusively governed by Dutch law.
    3. Any disputes relating to Agreements concluded between Watermelon and the Client or arising from these Agreements will, in the first instance, be submitted exclusively to the District Court Midden-Nederland, location Utrecht, and in matters concerning interim relief, to the Preliminary Relief Judge of that court.

Definitions

Terms and Conditions: These general terms and conditions of Watermelon B.V., including the privacy policy;

Services: The provision and maintenance of the Watermelon Software and the Client's data by Watermelon over the internet or another network to the Client and users;

Documentation: The description of the functionality and usage possibilities of the Watermelon Software provided online by Watermelon, which can be found, among others, on the following website: https://watermelon.ai/nl/over-watermelon/;

User: An employee of the Client or a person engaged by the Client who uses the Services;

Data: All information or data entered, stored, processed, or generated by the Client in the Services, as well as all files, documents, settings, and metadata uploaded or exchanged by or on behalf of the Client, regardless of form or file format;

Client: The party taking the Services of Watermelon;

Agreement: Any agreement between Watermelon and the Client concerning the Services and/or the use of the Watermelon Software;

Personal Data: All information about an identified or identifiable natural person, including a name, identification number, location data, online identifier, or one or more characteristics specific to the physical, physiological, genetic, psychological, economic, cultural, or social identity of that natural person;

Watermelon: The limited liability company Watermelon B.V., having its registered office at (3532 HW) Utrecht, Vleutenseweg 386, registered with the Chamber of Commerce under number 66844177 Utrecht, Netherlands with Legal Entity Identifier (LEI) 7245005VUBYRO3TW9W86;

Watermelon Software: Watermelon's software, which provides solutions for customer service, sales, and marketing by centralizing and automating customer contact;

Confidential Information: All information made available or to be made available by one party to the other party for the execution of the Services, of any nature, in written, oral, or other form. Confidential information includes, in any case, financial, commercial, and technical information, financial results, analyses and projections, customer and prospect lists, trade secrets, and other business non-public information.


Terms and Conditions version 8 August 2025

Access Conditions

These Access Conditions are an integral part of Watermelon's Terms and Conditions.


To use the Watermelon Software, you must create an account on our platform.


Once a digital account has been set up for you, you will receive a username and password from us to access the Watermelon Software.


You may not make your username and the password we provide you available to third parties unless we have given prior written and express permission.


You are responsible for all activities that occur under your (user) account, and you must also comply with the current laws, regulations, and our Terms and Conditions.


You are obliged to notify us immediately in writing if there is any unauthorized use of a password or account, or if (you suspect that) the security of the Watermelon Software has been breached.


You may not impersonate another user of the Watermelon Software or provide us with false identity information.


It is not permitted to alter, modify, or redirect access to or use of the Watermelon Software in an inappropriate, incorrect, or unauthorised manner, or to cause damage, disruption, or impairment of the Watermelon Software (or the connected network) in any way.


You may not send Data via the Watermelon Software or use the Watermelon Software to:

  • violate the legal rights of others or encourage such actions (for example, urging Users to infringe on others' intellectual property rights or abuse them);
  • engage in, promote or support illegal activities;
  • that are erotic, pornographic, and/or offensive;
  • for any unlawful, infringing, defamatory or fraudulent purpose (for example, phishing, creating a pyramid scheme or mirroring a website);
  • to intentionally distribute viruses, worms, Trojans, corrupted files, hoaxes, spyware, or other items of a destructive or misleading nature;
  • to disable, disrupt or circumvent any aspect of the Watermelon Software;
  • to generate, distribute, publish or facilitate unsolicited mass emails, promotions, ads, or other solicitations ("spam"), nor via a (deep) link or similar technique to the Watermelon Software;


If, in our opinion, a threat to the functioning of the Watermelon Software, Watermelon network, or third parties arises, particularly through excessive data transmission, deployment of poorly secured systems, or activities of viruses, trojans, and similar software, we have the right to take all measures we reasonably deem necessary to avert or prevent this threat. This includes the right to delete your account and Data without the obligation to refund or compensate you. Watermelon is not liable for any damage resulting from the deletion of your account and data in such a situation.


Data Processing Agreement

By using the Watermelon software under the terms of an agreement that we concluded, you record a variety of data from your customers, suppliers, and others in our software. This data also includes personal data, including names, (email) addresses and telephone numbers. Legally you are designated as the “data controller” in the processing that personal information. Since our platform makes it possible to save and use this data, we act as data processor, meaning we will process your personal data in an appropriate and secure way.


On the basis of the General Data Protection Regulation (GDPR), in effect since May 25, 2018, arrangements between controllers and processors have to be made with regard to the processing of personal data by the processor (Watermelon).


This data processing agreement outlines these terms.

  1. Definitions of legal terms

    The GDPR uses a variety of legal terminology. In order to make this data processing agreement understandable to you, we first explain here the relevant terms:

    Personal Data: Every piece of data about a natural person that can directly or indirectly identify them. For example, a name, (email) address or telephone number.

    Data Subject: The person to which a piece of Personal Data is related, or his/her representative. This is, for example, a customer or supplier from whom you have saved the (email) address or telephone number.

    Third Party: A natural person or legal entity, a governmental agency, a service or other organ, not being the Data Subject, the Data Controller, or the Data Processor.

    Master Agreement: The agreement(s), including the quotation (both written and/or digital form on the Watermelon Platform), the general terms and conditions and the terms of use with associated attachments,  between you and Watermelon regarding the provision of services by Watermelon, the Data Processor, to you, the Data Controller, and to which this Data Processing Agreement is an addendum. 

    Sub-processor: A party engaged by the Data Processor for the fulfilment of the Data Processing Agreement and the associated processing of Personal Data.

    Processing of personal data: Any operation or set of operations which is performed on personal data, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or use of personal data.

    Data Controller: The person or organization that determines:

    • if Personal Data may be processed, and if so, which data;
    • the goal with which this Personal Data may be processed;
    • what the processing entails; and
    • which means may be used to that end.
      As indicated, you are the Data Controller of the Personal Data. When you are named as the Data Controller in this agreement, we are referring to “you” in relation to the company for which you work / of which you are the owner.

    Data Processor: The person or organization that Processes Personal Data on behalf of the Data Controller, for example, Processing via a web application, without coming under the direct authority of that party. In this Data Processing Agreement, Watermelon is the Data Processor.

    Data Processing Agreement: This agreement, wherein the Data Controller (you) and the Data Processor (us) agree to terms about the Processing of Personal Data, including any addenda.

  2. Who is who?

    If you read “you” in this Data Processing Agreement, we are referring to you as a customer of the online customer service portal and/or the apps from Watermelon, and you as the entity that has entered into an agreement with us for the use of Watermelon.


    If you read “we”, “our” or “ours”, then we are referring to Watermelon B.V., with headquarters at Vleutenseweg 386, 3532 HW, in Utrecht. Watermelon is registered at the Dutch Chamber of Commerce under the number 66844177.


    Within Watermelon (software) we also offer integrations, for example with Facebook, Twitter, or Telegram. You can view or retrieve data from these platforms via the integration. For full transparency, we inform you that we are not the Data Controller of that data under the GDPR. The Data Controller for that data is the (social) platform itself.


  3. When is this data processing agreement in effect? Can this agreement be ended prematurely?

    1. By agreeing (online) to the content of this Data Processing Agreement, this agreement is concluded and enters into effect immediately.
    2. This Data Processing Agreement is a part of the Master Agreement that we have entered into with you for the use of Watermelon. Both agreements cannot be considered individually; if you or we end the Master Agreement, then this Data Processing Agreement will also automatically end. It is not possible to terminate this Data Processing Agreement without terminating the Master Agreement.
    3. When this Data Processing Agreement is terminated, the Personal Data will be provided to you upon request. You must make this request immediately with the termination of the Data Processing Agreement, as all Personal Data will be destroyed immediately following the termination of the Data Processing Agreement, unless we are obliged by specific judicial or legal actions to retain (specific) Personal Data.

  4. What personal data do we process for you? What are the goals of processing this data?

    1. We Process Personal Data only for the purposes as outlined in the Master Agreement. These purposes can be summarized as the adequate provision of service to our customers via a semi-automated customer service portal and the associated functionality of https://watermelon.ai/.
    2. Personal Data will be Processed appropriately and securely, in accordance with the terms of this Data Processing Agreement and in accordance with the GDPR, or any other applicable laws and regulations regarding the protection of personal data.
    3. No special categories of Personal Data shall be Processed, such as Personal Data related to race and ethnicity, unless we have made other specific arrangements with you. In Annex 1 of this Data Processing Agreement, we specify which Personal Data we Process on your behalf.

  5. What are your responsibilities as a data controller?

    1. The Data Controller warrants that the Personal Data that will be Processed by the Data Processor are correct, relevant and not excessive in light of the purposes of Processing.
    2. The Data Controller shall immediately notify the Data Processor if there are errors or irregularities that may affect or are related to Processing.

  6. We handle personal data confidentially, but how?

    1. We are required to maintain confidentiality of all Personal Data that we Process on your behalf to fulfil the terms of the Master Agreement. For this purpose, we take the following measures:
      • We will take all necessary measures to maintain and ensure secrecy and confidentiality of Personal Data.
      • We ensure that all our employees will maintain confidentiality of Personal Data.
      • If we utilize the services of another party that we engage for Processing, we will ensure that this party operates within the same confidentiality protocols regarding Personal Data, in accordance with the arrangements we have made with you.
    2. We do not need to maintain confidentiality and/or secrecy of Personal Data if,
      • you have given explicit written consent to share specific Personal Data with Third Parties; or
      • there is a legal requirement to share specific Personal Data with a Third Party.

  7. Where is personal data saved and how is it secured?

    1. We host and Process Personal Data exclusively within the European Economic Area (EEA).
    2. To secure Personal Data, we have taken appropriate technical and organizational security measures, as detailed in Annex 2. The choice of these measures is based on available technology, the costs of implementation, the type of Personal Data that we Process on your behalf, and the associated risks. The demands of security and technology continue to change; thus, we continuously evaluate our security measures and adapt, improve, or evolve them as necessary.

  8. What is the protocol in the event of a data breach?

    1. A data breach involves an infringement regarding Personal Data that leads to accidental or unlawful destruction, loss, change, or unauthorized disclosure of, or access to, Personal Data that has been transmitted, stored, or otherwise Processed.
    2. In case of a data breach with regard to the Personal Data that we Process on your behalf, we will inform you immediately (within 48 hours after discovery).
    3. As the Data Controller, you also have specific (legal) responsibilities in the event of a data breach. We will support you in any way we can in fulfilling these responsibilities.

  9. How do handle the rights of data subjects?

    Data Subjects have several rights under the GDPR. You are obliged to take these rights into account. Where possible we will help you, including requests for access, rectification, and restriction of processing of Personal Data. In the event we receive a request or complaint from a Data Subject, we will send that request or complaint immediately to you.

  10. Who else has access to the personal data?

    1. In some instances, we make use of Sub-processors. These are individuals or organizations that we in turn engage to Process Personal Data from our Watermelon software. You can review the list of sub-processors at https://watermelon.ai/subprocessors/.
    2. We make clear agreements with Sub-processors about how to manage all data. We specifically make agreements about the technical and organizational security measures that they must take in order to meet the requirements of laws and regulations. We are responsible for the Sub-processor’s meeting of these requirements as a Data Processor on behalf of you, the Data Controller.
    3. By signing this Data Processing Agreement, you give us permission to engage Sub-processors. If we intend to use another Sub-processor, we will always inform you in advance. If you continue to use the Watermelon software after being notified, you are deemed to have agreed to the use of those Sub-processors.

  11. Who is liable in the event of damage?

    1. You will indemnify us for penalties or fines from or issued on behalf of the Dutch Data Protection Authority to us, and for claims for damage by a Data Subject, in the event that these penalties, fines or claims are the result of you not meeting the responsibilities for Processing of Personal Data, on the basis of this Data Processing Agreement, the GDPR and other applicable privacy regulations.
    2. Should we be liable for these penalties and/or fines from or issued on behalf of the Dutch Data Protection Authority or claims from Data Subjects, the terms of the Master Agreement regarding (limitation of) liability of Watermelon are fully applicable. Our liability is limited to the amount of the license fees that are paid under the Master Agreement.

  12. What can you do to verify whether we are meeting the obligations of this agreement?

    You have the right to conduct (periodic) audits, or contract for the conduct of audits, to verify whether we are meeting the terms of this Data Processing Agreement. For this purpose, we agree to the following:

    • We are always operating from a perspective of fulfilling our responsibilities as outlined in this Data Processing Agreement. For this reason, we may allow an independent and external auditor to conduct an audit. If we have conducted such audit, you can request to review the audit report. Only if you have sufficient reason to believe that we have not fulfilled our obligations under this Data Processing Agreement, you have the right to also allow an external auditor to conduct an audit at your own cost. You also have this right if an audit report is not available for review.
    • You will notify us in writing at least 14 days in advance that you would like to conduct and audit. If the date and/or time of the audit does not align with our business operations, then we will inform you and propose a new date and time.
    • You will use an external auditor that is a member of Norea, or an auditor that meets the same quality standards that Norea demands of its members, such as the requirement to maintain secrecy and objectivity. If the external auditor does not meet these quality standards, then we reserve the right to refuse the audit by this auditor.
    • The individuals that conduct the audit will maintain the security procedures that we have implemented. This means, for example, that confidentiality is maintained. You also will maintain confidentiality about the results of the audit; it is not allowed to communicate with third parties about the results of the audit. This is allowed, however, if we have (after discussions) granted our permission.
    • We will collaborate with the audits and auditors and will provision all reasonably relevant information in a timely fashion. The audits are conducted at your cost.

  13. How do we handle disputes?

    1. If we have a dispute, we will do our best to find a resolution together. In the instance we cannot mutually resolve the dispute, the dispute shall be presented to the competent court of the judicial district Central Netherlands (Midden-Nederland), Utrecht. We reserve the right to present the dispute to this court, even if regulations indicate that another court may have jurisdiction.
    2. Dutch law applies to this Data Processing Agreement. This also applies to all other agreements and other legal actions resulting from or relating to this Data Processing Agreement.

  14. How do handle the rights of data subjects?

    If there is a discrepancy in the terms of this Data Processing Agreement and the Master Agreement we have entered into for the use of Watermelon, then this Data Processing Agreement prevails, and these terms shall be applicable.

Annex 1: Description of Personal Data Processing

Data Subject Employees of the organization that is a customer of Watermelon
Categories of Personal Data Email address, telephone number, first and last name
Purpose of the Processing: The delivery of services to the Data Controller via the Watermelon software.
Retention period: Up to 2 years after the termination of service
Processing outside of the EEA: No

Annex 2: Description of the technical and organizational security measures of the Data Processor

This annex describes the technical and organizational security measures taken by the Data Processor to ensure the security of Personal Data:

  • Security standards (via Google Cloud):
    ISO 27001
    NEN 7510
    NTA 7516
  • Watermelon enforces strict access control, including the use of two-factor authentication (2FA), to ensure that only authorized employees have access to sensitive data.
  • We protect Personal Data with encryption, proactive monitoring, and regular security audits to prevent loss, unauthorized access, and unauthorized processing.
  • We actively monitor security developments, update security patches, and conduct security assessments to identify potential risks and improve our security.
  • Measures in the context of the information obligation by Processor to Controller, ensuring that Processor acts correctly and completely in case of a Data Breach, in line with Article 8.3 of this Data Processing Agreement.

Privacy Policy

We, Watermelon B.V. (hereafter known as: Watermelon) find it especially important to carefully manage personal information. We also carefully process and secure personal information. We comply with the requirements of the General Data Protection Regulation (GDPR) when processing data.

This privacy policy explains the Personal Information from you that we collect and use. We also explain why we collect this data and which security measures have been taken to protect it. We recommend you read this privacy policy carefully and completely.

Definitions

Customer: You, the entrepreneur or business owner that makes use of our service tool with your employees.

Visitor: The visitors of the website www.watermelon.ai.

Personal Data: All the data that concerns a natural person making them identifiable including name, (email) address and phone number. For Watermelon, this person can be the Visitor or the Customer.

Processor: The person or the organization that processes personal data on behalf of the Controller, for example via a web application, without being subjected to his direct authority.

Controller: the person or organization that determines whether or not Personal Data can be processed and if so, for what purpose this Personal Data can be processed, what the processing entails, and which means can be used.

  1. General

    1. This privacy policy applies to all website visitors to the website www.watermelon.ai (hereafter known as: ‘the Website’) by Visitors and the use of the Watermelon software (hereafter known as: ‘the Software”) by Customers.
    2. The processing of Personal Data always requires a legal basis, such as your permission, necessity in light of an agreement where you are the Customer, as well as necessary to advance the interest of our legitimate (business) interest, which we shall always balance with your rights to privacy.
    3. We have established a retention period policy for the processing and storage of Personal Data in accordance with applicable laws and regulations.
    4. For the processing of Personal Data, Watermelon is registered at the Personal Data Authority under number: 1646183.

  2. Collection and use of personal data from visitors

    1. To provide Visitors with the best experience possible, we must request and/or process Personal Data from Visitors.
    2. When you use the Website and fill in the contact form on the Website, Watermelon stores the following personal data from you:
      1. User data: to make the Website and specific functionalities easier to use and to improve our Website, we collect the following user data by placing cookies:
        1. IP-address
        2. type browser
        3. date and time of your visit to the Website
        4. the ways in which you use the Website as a Visitor
      2. Contact information: when a Visitor uses the contact form, we collect Personal Data to help the Visitor in the best way possible. Watermelon also requires information to deliver custom and/or personalized products and services. The following Personal Data is stored when using the contact form:
        1. first name and/or last name
        2. email address
        3. phone number
        4. company name
        5. the contents of the form
      3. Cookies: Watermelon uses cookies on the Website. You can find more information on Watermelon’s use of cookies in the Cookie Policy.

  3. Collection and use of the personal data from customers

    1. To ensure the best provision of service to Customers and to execute the agreement with the Customer, Watermelon collects Personal Data. The employees of the Customer can use the Software through accounts. For these accounts, the following personal data is processed:
      1. company information
      2. first and last name of the account holder
      3. email address
      4. phone number 
    2. Via the Customer’s accounts, clients of the Customer will get in contact and provide Personal Data. In this situation, Watermelon acts as a Processor. Watermelon asks its Customers to be transparent with their clients about the ways in which they use the Software, and to state in their privacy policy whether or not Personal Data is processed, and if so, which Personal Data is processed.
    3. We store the Personal Data for the duration of the collaboration with the Customer. If the collaboration stops, the data will be deleted within 1 year.

  4. Collection and use of personal data from job applicants

    1. When a natural person applies for a job via the Watermelon website, data is collected to follow up with the applicants in the best way possible. The following data is stored:
      1. first and last name
      2. email address
      3. phone number
      4. resume
      5. motivation/cover letter
      6. LinkedIn profile
      7. Indeed profile
    2. The data will be stored for a maximum of 4 weeks and destroyed thereafter unless you are employed by Watermelon or give your consent to save the data for up to 1 year for future job openings.

  5. Newsletter

    1. Visitors to our Website can subscribe to our newsletter. Watermelon only uses Visitors’ names and email addresses to inform them about special offers and promotions via the newsletter when they specifically provided their consent for this. The newsletter contains a link where you as a Visitor can immediately unsubscribe from the newsletter.
    2. Watermelon only uses a name and the email address to inform the Customer of special offers and promotions via a newsletter if the Customer has provided specific consent for this. The newsletter contains a link where the Customer can immediately unsubscribe from the newsletter.

  6. Transfer to third parties

    1. Watermelon will never provide your Personal Data to third parties without your explicit consent. In the instance that Watermelon receives Personal Data from a Customer, Watermelon will request permission from the Customer before providing third parties with that data.
    2. Watermelon may engage third parties that, under its supervision, and named in this privacy policy, process Personal Data. These processors act under the responsibility of Watermelon and may not process personal data for their own purposes.
    3. Watermelon can determine it necessary to share Personal Data from Customers with other software providers. The legal basis for this shall be either necessity in light of the agreement with the Customer, or explicit consent from the Customer. These software providers are also known as sub-processors. We have created an overview of all our sub processors, which can be consulted at this page.

  7. Websites and third-party services

    1. This privacy policy does not apply to third-party websites that are connected with the Watermelon website via links. Watermelon cannot guarantee that these third parties handle your Personal data in a trustworthy and/or safe way. Watermelon advises you to read the privacy policies of these websites carefully and completely before you use such a website.
    2. To use the Software, you must create a Watermelon account and you can make use of social media services such as Facebook, Twitter, or Telegram. Read the privacy policies of these services (that can change frequently) carefully and completely to understand how they use and process your personal data.

  8. Alteration/deletion of personal data, data portability, complaints and opt-out

    1. As a Visitor of the Website you have the right to demand to access to your Personal Data, as well as to improve, rectify, erase and/or restrict (processing of) your Personal Data, as determined in the GDPR.
    2. When you want to exercise the rights as described in the previous article, or when you have questions around the use of the aforementioned rights, or questions about this privacy policy, you can get in contact with Watermelon via contact@watermelon.ai.
    3. Where you have given permission for the collection of Personal Data, you may also rescind this permission. When you rescind this permission, you agree to the fact that this may lead to negative effects on the ability of Watermelon to provide service or the quality of the Website. When the Customer rescinds his permission, Watermelon is rendered unable to provide service and the agreement with the Customer will end.

  9. Security

    1. To ensure the security of the Website and the Software, Watermelon uses a secure, encrypted SSL-connection. This can be seen in the browser’s URL bar, where the website address begins with https.

  10. Changes to the privacy policy

    1. Watermelon has the right to change this privacy policy.
    2. If Watermelon may decide to change this privacy policy, these changes will be reflected directly. Watermelon will inform you of this change with a notice on the Website, during a period of three (3) months, and inform you via email as well.

Cookie Policy

Cookie Policy

On this website www.watermelon.ai (hereafter known as: ‘the Website’), and in the use of the Watermelon software (hereafter known as: ‘the Software’), we at Watermelon B.V. (hereafter known as: Watermelon) use cookies.


A cookie is a simple small file that is sent with the pages of this Website and the Software that is saved on your computer’s hard drive by your browser. The information saved in the cookie can be sent back to the Watermelon servers in the instance of a return visit.


Various types of cookies


Watermelon places various kinds of cookies on its Website and in the Software. This Cookie Policy explains which cookies Watermelon utilizes in its services and what information these cookies collect about you. In order to place certain cookies, your explicit consent is required. We will explain in the text below when this is the case.

  1. Functional cookies

    Watermelon uses cookies to save your preferences, so that Watermelon does not need to continue to ask you for them, and thus improve your experience of the Website and the Software. Functional cookies can also help to recognize a logged-in visitor, so you do not need to log in each time. Watermelon also uses load balancing cookies, where Watermelon distributes visits over several servers for the Website to provide the fastest response time possible.

  2. Analytical cookies

    Watermelon places analytical cookies via the Website from the company Google as a part of the “Google Analytics” service. Watermelon places these cookies to see how many visitors visit the Website and other statistics about the behavior of these visitors on the Website. The data that Watermelon receives via these cookies cannot directly lead back to you as a person, but rather serves to obtain statistics of website visitors. Watermelon has entered a data processing agreement with Google. Google may not use the information gathered via Google Analytics for other Google services. Watermelon has disabled the setting of transfer of IP-addresses to Google via Google Analytics, which means there is no unnecessary infringement on your privacy.

  3. Tracking cookies

    Watermelon uses so-called tracking cookies to create a profile about you. The created profile allows advertisements to be tailored to your profile, so that you see advertisements that are relevant to you. Tracking cookies also allow Watermelon insight into your visit to other websites within our network. Watermelon needs your explicit consent for the placement of tracking cookies. When you enter this Website, your permission will be asked for via a cookie-banner. In the instance that this cookie banner no longer appears, you can adjust your settings for cookies in your browser.

    Watermelon makes use of the following tracking cookies, among others:

    1. Hotjar cookies: every unique Visitor is identified, and these cookies ensure you see the correct content. The most important goal of the Hotjar cookie is offering a better user experience and to improve the Website. The Hotjar cookie allows Watermelon to follow you through a session. These cookies delete themselves automatically after 365 days. Hotjar does not show IP-addresses, only a unique ID.
    2. Retargeting cookies from Google AdSense: this allows Watermelon to show advertisements on third-party websites that are related to your previous visits to this Website or the use of the Software.
    3. Social media buttons and pixels: our website uses buttons and pixels to promote websites and to share on social networks such as Facebook, Twitter, Google+ and LinkedIn. These buttons and pixels place cookies, where we can see what you as a visitor to our website are looking for. Our ads can be tailored to your behavior. These cookies work by a system of codes that are generated by the social networks themselves.

  4. Right to examination, correction, and deletion

    You have the right to access, correct or delete your personal data. To do so you can send an email to contact@watermelon.ai. To avoid abuse of these rights, we may ask you to adequately identify yourself.

    You can always delete cookies that have been placed via the settings menu in your browser. You can find more information about enabling, disabling, or deleting cookies in the instructions for and/or with the help function in the browser.


Terms of Use

General

These terms of use are applicable to your use of our website www.watermelon.ai, a website that is managed by Watermelon B.V. (“us”). We are registered in the Netherlands under Dutch Chamber of Commerce number 66844177 and headquartered at Vleutenseweg 386, 3532 HW, in Utrecht.

By using our website, you confirm that you have accepted the terms of use and that you agree to comply with them. If you do not agree to these terms of use, you may not use our website. Read these terms of use carefully before using our website. These terms of use may change from time to time. Check them every time that you visit our website in order to understand which terms apply to you at that time. These terms of use were last adapted on 30 October 2020.

These terms of use refer to additional terms, that are also applicable to your use of our website:

  • Our privacy policy, which explains the terms and conditions of processing all personal data that we collect from you or that you provide to us. By using our website, you agree to such processing and guarantee that the details you provide to us are correct.
  • Our cookie policy, which explains how we use cookies on our website.

We may change and edit our website from time to time. We cannot guarantee that our website, or any material published on the website, will always be available without disruption. We can restrict, remove, or limit the availability of the whole website, or part of the website, for business and operational reasons. We will try to inform you in a timely manner about these limitations, restrictions, and removals.

Using the material on our website

We are the owner or license holder of all intellectual property rights on our website and the material published on the website. These works are protected by copyright laws and treaties. All rights are reserved.


You may download and print one copy and download statements from every page of our website for personal use. You may increase the awareness of others in your organization of the contents on our websites. You are not permitted to change the physical or digital copies of any material that you have printed or downloaded, and you may not use any illustrations, photos, video or audio fragments or any graphic elements separated from the accompanying text.


Our status (and that of all identified contributing authors) as the author of the content of our website must always be indicated and made plain.


You may not use any part of the contents of our website for commercial purposes without obtaining a license from us or from one of our licensors. If you print, copy or download a portion of our website in a way that breaches these terms of use, your right to use our website ends immediately and you are obligated, depending on our choice, to return or destroy all copies of the material that you have made.

Information on this website

The contents of our website are exclusively intended to provide general information. The contents are not intended to provide advice or counsel as a basis for you. With the contents of the website in mind, you will need to gather specialized advice from our employees before you undertake any action (or decide not to).


We make reasonable efforts to adapt the information on our website regularly, however we do not guarantee, implicitly or explicitly, that the contents of our website are correct, complete, or up to date.


We are not responsible for websites or the contents of website that we link out to.


When our website links lead to other websites and contain third-party sources, these links are provided for informational purposes only. Links of this nature may not be interpreted as approved by us, nor may the contents of the third-party website in question, nor the information you receive from such website. We have no control over the contents of these websites or sources.

Our responsibility for losses or damages you incur

We take the most careful and thoughtful approach in compiling and maintaining the contents of our website and making it available. We cannot guarantee the completeness and/or correctness of the information provided by us via our website. Neither Watermelon nor any partner or licensor are liable for any damage that is a result of, caused by or is related to the access, use or inability to open or inability to use the website.

Bugs and viruses

We cannot fully guarantee that our website is safe, or free of bugs and viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our website. You are to use your own antivirus software. You may not misuse our website to deliberately introduce viruses or other material of a malicious or technologically damaging nature. You may not attempt to gain unauthorized access to our website, the server that hosts our website or any server, computer or database that is connected to our website.

Referring to our website

You may refer individuals or companies to our homepage, under the condition that you do this in an honest and legal manner in a way that does not damage or misuse our reputation. You may not create or publish a link to our website in such a way that suggests any form of association or approval from us where this does not exist. You may not create or publish a link to our website on a website of which you are not the owner. You may not link to another part of our website other than the homepage.


We reserve the right to withdraw permission for referring to or linking to our website from other websites without advance notice.


If you would like to create a link to our website or would like to use the contents of our website in such a way that is not described above, contact us via email at contact@watermelon.ai.

Disputes

You are aware that the terms of use, the contents of the terms of use, and the applicability of these (and eventual non-contractual disputes or claims) are governed by Dutch law. We agree that the exclusive competent court is the court of Utrecht in the Netherlands.

Registered Trademarks

Watermelon is a registered trademark in Europe. You may not use our trademark without our permission.


Boost Your Productivity with your own AI Agent . Get Started Today.

Transform your Customer Service with Watermelon's AI Agent Solution. Try it free now.

Book a free demo