From WhatsApp to AI-first customer service.

Watermelon was founded more than ten years ago with one goal: helping organizations become more accessible to their customers. We started with social media, embraced the rise of WhatsApp, built chatbots as they emerged, and recognized early on that AI would fundamentally change the way customer service is delivered.

Today, we help organizations transition to AI-first customer service. With our AI Customer Service Platform, AI becomes the first line of customer service, while people focus on the complex questions and situations where they add the most value.

10+

years of innovation in customer service

1000+

organizations served

30+

countries active

Driven by innovation

Alexander Wijninga (31) and Charl Haas (32) founded Watermelon with one belief: technology should help organizations serve their customers better. That belief has remained the same for more than ten years, even as technology has continuously evolved. From social media and WhatsApp to chatbots and AI Agents, they embraced every new wave of innovation to make customer communication smarter. Today, we are building the AI Customer Service Platform that helps organizations transition to AI-first customer service.

Built for the long term

We're building a sustainable company for our customers, our team and the world around us. AI requires computing power, which also means energy. That's why we're constantly optimizing how our infrastructure and servers are used to run AI as efficiently as possible. We also work primarily in a hybrid way to reduce travel and plant trees for every new customer through Trees for All.