Reduce support workload and sell more with AI
Customers expect instant answers about orders, returns and products. Watermelon automates your webshop support, recommends products, retrieves order information and helps more visitors complete their purchase. Integrates with Shopify, WooCommerce, Magento and all major e-commerce platforms.
Your AI Agent automatically handles questions like:
Where is my order?
What is the delivery time?
How do I return my order?
Is this product in stock?
Can I change or cancel my order?
How do I change my address?
The challenge
Why e-commerce support teams struggle to keep up
Modern shoppers expect instant answers before, during and after their purchase. Meanwhile, support teams spend most of their time answering repetitive questions instead of helping customers who really need personal assistance.
The same questions every day about orders, returns, delivery and stock
Customers expect answers within seconds, not hours
Unanswered questions lead to abandoned carts and lost revenue
Support teams can't scale during promotions and peak seasons
Agents waste valuable time switching between webshop, carrier and return systems
One AI Agent
Everything your webshop needs in a single AI Agent
Connect your webshop, order management and customer service tools to automate the entire customer journey. Watermelon integrates with Shopify, WooCommerce, Magento, Mollie, Returnless, Returnista and many more platforms.
Powerful e-commerce features include:
Product feed integration with personalized product recommendations and product carousel
Real-time order status, order history and shipment tracking
Rich actions for returns, address changes, cancellations and payments
See how much support our customers automate
From 40% to 98% automation. Faster responses, lower workload, and scalable support.
- 24/7 personal service for customers
- 17% higher productivity
R-Vent uses AI Agent Linda to support customers and colleagues 24/7. Employees spend less time searching for technical information and generate significantly more quotations.
- 1,596 visitor questions automatically handled
- 80% less phone support pressure
Vintia automates visitor questions for organizations in the leisure industry. Visitors receive instant answers while the team supports more organizations without hiring additional staff.
- 93,000 conversations per year handled
- 98% automatically resolved
MBOwebshop automates nearly all student questions. Customers get instant answers while the team scales without hiring.
- 40% outside office hours
- 24/7 support for residents
Gennep provides round-the-clock support without increasing workload for internal teams.
- 90% fewer live chats
- 35 hours saved per week
BrandMR reduces support pressure and frees up time for complex cases.
- 80% of inquiries automated
- 1.1M visitors per year
Burgers’ Zoo handles most customer questions automatically, even during peak periods.
- 100% automated conversations
- 1,500 per month handled
NKC fully automates support and handles peak demand without added workload.
- 95% of inquiries automated
- 1.5 hours saved per day
Tourism VAN automates most questions and saves time daily across service locations.
Increase conversion
Help shoppers buy with confidence
Questions about sizing, stock, delivery or returns shouldn't cost you a sale. Your AI Agent answers instantly, recommends the right products and removes purchase hesitation exactly when customers are ready to buy.
AI product recommendations based on your product feed
Interactive product carousels inside the chat
Higher conversion with instant buying assistance
Built for modern webshops
Integrates with your entire e-commerce stack
Connect Watermelon with Shopify, WooCommerce, Magento, Shopware and dozens of other platforms. Let customers track orders, start returns, update personal details, complete payments and much more, directly inside the conversation.
Order status, order history and shipment tracking
Returns via Returnless, Returnista and other return platforms
Payments, customer data updates and hundreds of integrations
See Watermelon in action
Discover how to automate webshop support, recommend products and connect your e-commerce tools in just a few minutes.