AI Chatbot for e-commerce
An e-commerce chatbot is just like a personal shopper for your customers. Showcase sale items, provide guidance about products, and offer the most personal experience possible.
Why use a chatbot for your e-commerce business?
Your digital personal shopper
Offer 24/7/365 customer service
Build a multichannel strategy
Help prevent abandoned carts
Improve your Return On Ad Spend (ROAS)
Convert more website visitors!
Free advice
Your digital personal shopper
Did you know that 80% of website visitors would be more inclined to buy a product if they were to have a personalized experience? 49% of visitors buy a product they wouldn’t have initially because it was recommended. Use a chatbot to offer this experience!
Forgetting something?
Help prevent abandoned carts
Customers add an item to their cart, then they never come back. Use a chatbot to offer to answer questions about products - or prompt customers with content from reviews to help convince the customer to complete their purchase.
2500+
chatbots created with Watermelon
3M
conversations per month
30+
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 24/7 availability for customers
- 90% of conversations automated
AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
Conversion optimisation
Convert more website visitors
If you’re an e-commerce business, you want your conversion rate to be as high as possible. A chatbot offers information to your visitors and can answer questions real-time, which can help convince customers to complete their purchase.
Get more for your money
Improve your Return On Ad Spend (ROAS)
You have a dedicated landing page for your ad, but then your customer leaves after less than a minute. Use a chatbot to increase staying power, identify the website user and improve the value of your advertising outcomes.