Elevate Your Service with WhatsApp Customer Service Software

• 1500 conversations per month with Chatbot Maartje
• 100% automated conversations

GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.

• 500 conversations per month thanks to chatbot Tellie
• 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

• 70 percent of customer inquiries automated
• 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

• 75 percent of chats are handled by the chatbot
• 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

• 300 chatbot conversations a day
• 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.