Product updates

Watermelon Product Update: May 2026

Discover everything we shipped in May 2026, including AI Engine 2.0, GPT-5.4 support, stronger security, better crawler results, a redesigned Agent Overview, and dozens of improvements across the Watermelon platform.

AI Agents

Introducing AI Engine 2.0: Faster, Smarter and More Reliable

AI Engine 2.0 is the biggest upgrade to Watermelon Agents yet. Discover faster responses, improved retrieval, smarter conversations, and new GPT-5.4 models that help your Agent deliver better answers and automate more interactions.

AI Customer Service

Automate Your Email with Your AI Agent

Automate your inbox with your AI Agent. Instantly respond to emails, reduce repetitive work, and scale your customer support without changing your existing email setup.

Company & Culture

Join us at Webwinkel Vakdagen 2026

Join us at Webwinkel Vakdagen in Jaarbeurs Utrecht and discover how to automate your customer support with one AI Agent — live demos at Booth #86.

AI Agents

Free AI Agent: build and use an AI Agent for free with Watermelon

Looking for a free AI Agent? With Watermelon you can build and use an AI Agent for free. No credit card, no trial, unlimited time.

AI Customer Service

AI Agents: the enterprise solution for customer service

Discover how Watermelon AI Agents make your enterprise customer service smarter, more personal, and efficient 24/7.

AI Customer Service

Always reliable customer service with AI agents

Enhance your customer service with an AI agent that’s available 24/7, provides consistent answers, and supports your team.

AI Customer Service

Increase the productivity of your customer service team with AI Agents

Imagine your customer service team spending their entire day answering the same questions. How productive and satisfied would they really be? Not very. An AI Agent is the solution to this problem.

AI Customer Service

Why mid-size companies are switching to an AI Agent for customer service

How mid-size companies boost customer service with an AI Agent: automate FAQs, generate leads, and improve customer satisfaction 24/7.

AI Customer Service

How multichannel service improves your customer support

In a world where customers are active on more channels than ever, being reachable at the right moment is more important than ever. How do you do that? With multichannel software.

AI Customer Service

How to use all Watermelon features for optimal customer service

With one platform you manage all service channels, build your intelligent AI Agent and track every interaction. Discover how to get the most out of Watermelon’s features to help customers faster and better.

AI Customer Service

Get more out of your service with user-friendly helpdesk software

How do you keep everything organised and still offer a personal touch? The right helpdesk software makes all the difference.

AI Customer Service

How connecting all your channels improves your AI customer service

Discover why connecting all your channels to your AI customer service is essential and how to do it easily yourself.

AI Customer Service

Automate and personalize your customer service with support software

Discover how support software and AI Agents make your customer service more efficient, keep every touchpoint personal and ensure you never miss a message again.

AI Customer Service

How the revamped ticketing system optimizes your AI customer service

A ticketing system helps you keep track of customer inquiries and respond to them efficiently. But there’s a potential pitfall: if every question is immediately turned into a ticket, customers can quickly feel like just another number.

AI Customer Service

Working with AI: how humans and robots strengthen each other

Let your AI Agent handle frequently asked questions. Prefer speaking to a real person? Then the conversation is automatically routed to the right colleague. That way humans and robots can truly complement each other.

AI Agents

How an AI Agent can reduce calls and emails by up to 96 percent

Your team’s to-do list keeps growing and incoming emails and calls constantly pull them out of focus. Much of these messages are about the same standard questions, questions that could easily be automated.

AI Agents

The smart AI customer service solution for SME

Is your customer service team spending too much time answering the same recurring questions? There’s a more efficient way. The solution? An AI-powered customer service system.

AI Customer Service

How AI keeps your customer service running 24/7

Let your customer service run 24/7 with an AI Agent that answers customer questions quickly, prevents duplicate messages, and supports your team.

Product updates

Smart Fields in Watermelon: The Complete Guide

Learn how Smart Fields in Watermelon let AI Agents capture, store, and reuse customer data automatically. From names to IDs, connect with CRMs and systems to reduce repetition, speed up support, and deliver personal conversations.

AI Customer Service

The Future of AI in Customer support: Innovation-Challenges

Customer interactions are evolving rapidly with the rise of AI in customer service. This technology is changing the way companies communicate with customers.

Best practices

Future-proofing your brand with an AI Agent

Stay ahead by integrating an AI Agent into your brand. Deliver instant, on-brand support, scale effortlessly, gain insights, and free your team to focus on what matters most—today and in the future.

Product updates

Choosing the right model for your AI Agent

This blog breaks down key terms and reviews all options from Watermelon, so you can pick the perfect AI Agent for your business.

Product updates

Introducing Automated Tags: Organize Conversations Effortlessly

Effortlessly organize customer conversations with Automated Tags in Watermelon. Tags are applied automatically based on the topic, no manual work needed. Save time, stay structured, and get instant context.

AI Customer Service

AI support for Black Friday & Cyber Monday

Prepare for Black Friday & Cyber Monday with smarter, faster customer support powered by AI.

AI Agents

Move beyond chatbots: set a new ecommerce standard with an AI Agent

Ditch basic chatbots. A custom AI Agent offers personal support, drives revenue, and unlocks insights to grow your ecommerce brand.

Product updates

Introducing Automation of Contact Fields

Let your AI Agent auto-capture contact and browser data, so you can focus on personal, seamless customer conversations without manual work.

Best practices

Creating a future-proof workplace with AI

Equip your team with the skills and support they need to succeed in an AI-driven world. Discover essential steps for a seamless transition.

AI Agents

Future-Proof Your Business with AI Agents

Discover how AI chatbots drive business innovation and growth by enhancing efficiency and customer relationships.

Product updates

Introducing GPT-4o: Boost Your AI Agent with Watermelon

Discover GPT-4o with Watermelon! Experience faster responses, better language understanding, and more accurate answers with our upgraded chatbot technology. Sign up for free today!