Getting Started

Adding Sources

Adding knowledge through sources

By using Sources, you can quickly and easily add knowledge from websites and documents. This saves time and effort from manually entering all the information and significantly simplifies the process of building the chatbot! This enriches the knowledge of the chatbot, allowing it to answer questions with information from the added websites and documents.

The Web Scraper

In the Web Scraper, you simply add the URL of the website you want to scrape and click 'Scrape' to set the Web Scraper to work. It then retrieves information from the website by sending requests to all pages. It searches through all the web addresses of the website until all information is added to your chatbot. If you click 'Scrape' again (for example, after something has changed on the website), this process repeats. This keeps the knowledge up-to-date.

When scraping your website, text is added to Pulse. Images, videos, and files on your website are not included.

If your website has a sitemap, we recommend adding it as a URL to the Web Scraper. A sitemap provides an overview of all pages and their interconnections, allowing the Web Scraper to better understand the structure of the website and generate more accurate answers.

You can add up to 3 URLs to the Web Scraper, such as the public website, a database, and the Help Center.

The Document Scraper

With the Document Scraper, you can easily add documents to the knowledge of your chatbot. By scraping a document, all text is extracted and included in the chatbot. Files you can add are .doc, .docx, .txt, and .pdf. If you want to add an Excel file, you can convert it to a .pdf and add it that way. The Document Scraper can read tables well.

You can add up to 10 documents to the Document Scraper, such as manuals, email templates, and terms and conditions.

Contradictory information

If the knowledge you add via the Web Scraper and Document Scraper contradicts manually added instructions, this can result in conflicting answers from the chatbot. Therefore, ensure that the added information is consistent.