Trusted by teams that put customer experience first.
AI + HUMAN SUPPORT
The best of AI and human support.
Let AI handle routine questions while your team adds a personal touch. All in one shared inbox.
Instant AI answers
Automatically resolve common customer questions, 24/7.
Seamless handover
Connect visitors with your team whenever human assistance is needed.
One shared inbox
Manage AI and human conversations together in one place.
REAL RESULTS
See how businesses use Watermelon to automate customer conversations, reduce repetitive work, and stay available beyond office hours.
95%
Conversations handled autonomously.
42%
Conversations outside office hours.
FULLY CUSTOMIZABLE
Your website. Your widget. Your brand.
Make your chat widget feel like a natural part of your website. Customize colors, branding, avatars, welcome messages, and more to match your brand.
Colors & branding
Match your widget’s colors and appearance to your brand.
Welcome experience
Create a personalized first impression with custom greetings and avatars.
Flexible layouts
Choose between a floating widget and an embedded chat experience.
FLEXIBLE DISPLAY OPTIONS
A chat widget that fits your website.
Choose a floating chat widget that follows visitors across your website, or embed your AI Agent directly into any page.
Floating Widget
Give visitors instant access to AI-powered support from anywhere on your website.
Embedded Chat
Integrate your AI Agent directly into your website for a seamless, built-in chat experience.
PROACTIVE ENGAGEMENT
Don’t wait for visitors to start talking.
Turn passive website visitors into active conversations with personalized welcome messages, suggested questions, and proactive chat invitations.
Welcome messages
Make a great first impression with personalized greetings that encourage visitors to engage.
Conversation starters
Help visitors find answers faster with suggested questions they can select instantly.
Automatic opening
Draw attention to your chat widget by automatically opening it for website visitors.
SMARTER CONVERSATIONS
Every conversation starts with context.
Give your AI Agent and support team valuable context about website visitors, so they can provide faster, more relevant assistance.
Know your visitors
Recognize logged-in visitors and connect conversations to their identity.
Understand their journey
See which pages visitors browse to better understand what they need.
Collect information effortlessly
Gather relevant customer details through forms and conversations.
POWERFUL FEATURES
Small widget. Big possibilities.
Everything you need to deliver a seamless, personalized chat experience that makes customer support easier for everyone.
File attachments
Let visitors share files and images to explain their questions more easily.
Mobile optimized
Offer a smooth chat experience on desktop, tablet, and mobile.
Custom launcher
Make your chat widget instantly recognizable with a personalized launcher.
Privacy controls
Configure privacy settings to support your compliance requirements.
Conversation history
Help visitors pick up conversations where they left off.
Custom forms
Collect relevant visitor information directly through your chat widget.
EASY INSTALLATION
Add AI-powered chat to your website in just a few simple steps. No complicated setup or technical expertise required.
01
Customize your widget
Personalize your widget’s appearance, welcome messages, and conversation settings.
02
Add Watermelon to your website
Install the widget using a simple code snippet.
03
Start conversations
Let your AI Agent welcome visitors and automatically answer their questions.
