Table of contents
By now you’re probably familiar with chatbots. Maybe you talked to one recently, or maybe you have even built one yourself. These days, chatbots are an integral part of our digital experiences and companies are using them more and more to automatically answer their customers’ questions.
But what if your chatbot was fully integrated into your existing systems? It would be great if your chatbot could actually look up information in your CRM, or process orders directly in your webshop, completely by itself.
The benefits of an integrated chatbot are endless and the possibilities are easier than ever. In this guide we will show you how you can supercharge your tech stack with a fully integrated chatbot.
Step 1. Introduction to chatbots
What exactly is a chatbot and how can you use them? Let’s start with a quick introduction to chatbots.