Improve the patient experience with a chatbot.
A chatbot can offer many benefits, from helping to alleviate concerns to streamlining the overall care process among all patients.
Why use a chatbot in healthcare?
Respond to patient concerns
Offer helpful information
Improve the quality of care
Automatically schedule appointments
Transform the patient experience
Streamline patient management
Conversational healthcare
Transform the patient experience
Invite the patient to chat in order to optimize care trajectories, improve diagnoses and treatments and get valuable insights to improve the overall patient outlook.
Stop the endless search for information
Alleviate patient concerns
You know it too well, the patient searches for their own diagnosis online and starts to worry. They call and you’re spending time calming them down. Help alleviate these fears with a chatbot that can listen and respond with correct information.
2500+
chatbots created with Watermelon
3M
conversations per month
30+
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 24/7 availability for customers
- 90% of conversations automated
AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
Making it easier to provide care
Streamline patient management
Integrate your healthcare chatbot with your (patient record) systems and offer faster, more thorough care based on real-time data. Leverage patient history, offer personal suggestions or collect additional information to enrich the patient’s record.
Focus on what’s important
improve the quality of care
Improve the operational efficiency across all departments with an intelligent chatbot. Let the chatbot provide patients with the closest clinic, schedule appointments and answer questions about payments, so that teams have more time to focus on providing care.