Are you ready for the institution of the future?

A chatbot offers citizens an easily accessible way to get information and ask questions. Be available 24/7 and reduce workload by increasing automation in online conversations.

Chatbot government agencies

Why should government agencies use a chatbot?

Provide information in an interactive way

Increase your self-service options

Simplify complex service

Reduce the number of phone calls

Future-proof your agency

Reduce the workload in your contact center

Rody Hermkens

“Building the chatbot was so quick - within a week Chatbot Loggi was live. The platform is very easy to use. It’s intuitively designed and also makes it fun to build the chatbot.“

– Rody Hermkens - Head of Marketing, Logistiekconcurrent

Read the success story
/en/product/pulse/

Simplicity is key

Make complex service more simple

Providing service as a government agency is often more complex than commercial business. A chatbot can guide the user to the right answer with easy-to-use buttons and prompts.

Chatbot government agencies

Personal and intelligent

Reduce workload in your contact center

Two big challenges in a contact center are 1) the growth in phone call volume and 2) the need to transfer calls between departments. A chatbot can easily reduce the number of calls by answering more questions online.

2500+

chatbots created with Watermelon

3M

conversations per month

different languages used

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Employees Naron
Logo of Naron
  • AI-chatbot handles 80% of FAQ's
  • 70% of interactions occur outside business hours

Naron, a pioneer in the lingerie industry, has made a revolutionary step in customer service with the introduction of an AI-powered chatbot. Founded in 1996, Naron specializes in larger cup sizes and is now an example of innovation in customer-focused technology, significantly improving both customer experience and operational efficiency.

Founders Green Bubble
Logo of Green Bubble
  • AI chatbot achieves 90% automation
  • 50% availability outside office hours

Green Bubble, a market leader in online plant sales, has transformed their customer service in collaboration with Watermelon by introducing an innovative AI chatbot. A strategic move that has significantly improved customer experience and the company's efficiency.

Employees of PrintAbout
Logo of PrintAbout
  • 24/7 availability for customers
  • 90% of conversations automated

In an impressive collaboration with Watermelon, PrintAbout, the leading Printer Specialist in the Benelux, has revolutionized their customer service with the introduction of Chatbot Printy, resulting in a tremendous boost in efficiency for the team.

Employees of AFAS software
Logo of AFAS software
  • 24/7 availability for customers
  • 90% of conversations automated

AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.

Marijn from Haarspullen.nl
Logo of Haarspullen.nl
  • 1500 conversations per month with Chatbot Maartje
  • 100% automated conversations

GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.

/en/product/customer-profile/

You (they) can do it!

Increase your self-service options

A chatbot can offer your website visitors an easy way to find the answers they’re looking for on their own. Many users aren’t thorough readers and will quickly pick up the phone, but a chatbot can chime in beforehand and guide the user to the exact information they seek.

Chatbot government agencies

Less hold time, less waiting

Reduce the volume of phone calls

When your chatbot is successful, users will have more conversations online without needing to get in touch with the contact center. This will directly lead to a reduction in the volume of phone calls and emails.

Boost Your Productivity with your own GPT-4 chatbot . Get Started Today.

Transform your Customer Service with Watermelon's AI and GPT-4 Powered Chatbot Solution. Try it free now.

Book a free demo