Provide citizens with 24/7 service without hiring more staff
Citizens expect instant answers, even outside office hours. Watermelon helps municipalities automatically answer questions, guide citizens to the right information and reduce the workload of your customer contact center.
How municipalities use AI
Answer citizen questions
Provide 24/7 digital services
Reduce customer contact center workload
Guide citizens to the right information
Support internal employees
Build multiple AI Agents in one platform
The challenge
More questions. Limited capacity.
Municipalities receive daily questions about passports, moving home, waste collection, permits and appointments. Citizens expect immediate answers, while customer contact center teams are often small. An AI Agent automatically handles these repetitive questions.
More than just a chatbot
Build AI Agents for citizens and employees
Just like the Municipality of Gennep, you can deploy multiple AI Agents from one platform. For example, an AI Agent for citizens, a legal knowledge assistant for employees and an AI writing assistant for policy and communications.
See how much support our customers automate
From 40% to 98% automation. Faster responses, lower workload, and scalable support.
- 24/7 personal service for customers
- 17% higher productivity
R-Vent uses AI Agent Linda to support customers and colleagues 24/7. Employees spend less time searching for technical information and generate significantly more quotations.
- 1,596 visitor questions automatically handled
- 80% less phone support pressure
Vintia automates visitor questions for organizations in the leisure industry. Visitors receive instant answers while the team supports more organizations without hiring additional staff.
- 93,000 conversations per year handled
- 98% automatically resolved
MBOwebshop automates nearly all student questions. Customers get instant answers while the team scales without hiring.
- 40% outside office hours
- 24/7 support for residents
Gennep provides round-the-clock support without increasing workload for internal teams.
- 90% fewer live chats
- 35 hours saved per week
BrandMR reduces support pressure and frees up time for complex cases.
- 80% of inquiries automated
- 1.1M visitors per year
Burgers’ Zoo handles most customer questions automatically, even during peak periods.
- 100% automated conversations
- 1,500 per month handled
NKC fully automates support and handles peak demand without added workload.
- 95% of inquiries automated
- 1.5 hours saved per day
Tourism VAN automates most questions and saves time daily across service locations.
24/7 citizen services
Always available for your citizens
Your AI Agent answers questions about passports, driver's licenses, moving home, waste collection, taxes, appointments and dozens of other municipal services. Even outside office hours, citizens receive instant answers.
24/7 digital citizen services
Automatically answer frequently asked questions
Guide citizens to the right page or appointment
Secure and in control
Stay in full control of your AI
Municipalities decide exactly which information the AI uses and how it responds. Train your AI on municipal websites, policy documents and internal knowledge. With the Interactive Tester, your AI continuously improves over time.
Train on municipal websites and documents
Improve responses with the Interactive Tester
Secure, GDPR-compliant and fully controllable