Are you ready for the institution of the future?
A chatbot offers citizens an easily accessible way to get information and ask questions. Be available 24/7 and reduce workload by increasing automation in online conversations.
Why should government agencies use a chatbot?
Provide information in an interactive way
Increase your self-service options
Simplify complex service
Reduce the number of phone calls
Future-proof your agency
Reduce the workload in your contact center
Simplicity is key
Make complex service more simple
Providing service as a government agency is often more complex than commercial business. A chatbot can guide the user to the right answer with easy-to-use buttons and prompts.
Personal and intelligent
Reduce workload in your contact center
Two big challenges in a contact center are 1) the growth in phone call volume and 2) the need to transfer calls between departments. A chatbot can easily reduce the number of calls by answering more questions online.
2500+
chatbots created with Watermelon
3M
conversations per month
∞
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI chatbot. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 100% automated conversations
- 2000 conversations per month handled
De Kennemer Duincampings has significantly improved its service by implementing Watermelon’s AI chatbot. This digital assistant not only ensures 24/7 availability for guests but also optimizes internal processes and content on their website.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI chatbot. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 80% of customer inquiries automated
- 50% of inquiries handled outside business hours
Zadkine has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of study choice guidance but also increased the accessibility of information for students by offering support in multiple languages and helping them make the right study choices.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI chatbots. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
- Reduced customer waiting time from 5 to 2 minutes
- 35% reduction in operational costs.
MBOwebshop.nl, a prominent supplier of educational resources for education, has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of customer service but also increased the accessibility of information for students.
You (they) can do it!
Increase your self-service options
A chatbot can offer your website visitors an easy way to find the answers they’re looking for on their own. Many users aren’t thorough readers and will quickly pick up the phone, but a chatbot can chime in beforehand and guide the user to the exact information they seek.
Less hold time, less waiting
Reduce the volume of phone calls
When your chatbot is successful, users will have more conversations online without needing to get in touch with the contact center. This will directly lead to a reduction in the volume of phone calls and emails.