Empower Your AI Agent with Real-Time Webhooks for Customer Service
With the integration of webhooks, your AI Agent gains the ability to exchange real-time information with external systems. This advanced functionality enables your AI Agent to handle more complex queries, leading to a more efficient customer service experience for your team and users alike
What is a webhook?
Webhooks are also known as an 'HTTP push' or a 'web callback'. Webhooks allow applications to exchange information automatically and in real time. When the callback is triggered, data is pulled from a external source and provided in the requesting application. By building a webhook between Watermelon and an external application, the AI Agent can request and provide information real-time in the chat conversation.
Why should you use webhooks?
Webhooks offer a powerful way to enhance your AI Agent's capabilities by allowing it to receive real-time data from external systems. By utilizing webhooks, you can enable your AI Agent to access up-to-date information, provide more accurate responses, and offer a seamless and personalized customer experience.
What is the benefit of using webhooks in AI Agents?
Using webhooks in AI Agents brings several benefits. It enables the AI Agent to integrate with external systems, enhancing its ability to gather and exchange data in real time. This results in improved accuracy, more dynamic and context-aware conversations, and the ability to perform complex tasks. Webhooks empower AI Agents to offer personalized and efficient customer interactions.
How easy is it to implement Watermelon's webhooks?
Implementing Watermelon's webhooks is designed to be user-friendly and developer-friendly. We provide comprehensive API documentation and resources that guide you through the process step-by-step. With our clear instructions and support, integrating our webhooks into your AI Agent is made easy, allowing you to leverage their functionality quickly and effectively.
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 80% of customer inquiries handled automatically
- Over 1.1 million visitors per year
Burgers’ Zoo serves over 1.1 million visitors annually. Thanks to Watermelon’s AI Agent, 80% of all online customer questions are answered automatically, even during busy periods. This significantly reduces the workload at the reception and ensures that visitors get faster and more consistent responses.
- 67% of customer inquiries automated
- 6000 customer interactions handled annually
- 25% of conversations outside office hours
Foresco has significantly streamlined its customer service with AI Agent Kim. The AI solution automates 67% of inquiries, manages 6,000 interactions annually, and ensures customers receive answers even outside office hours. This saves the inside sales team valuable time to focus on complex requests.
- 24/7 customer service availability
- 95% of inquiries automated
- 58 hours saved per month
PetBase has transformed its customer service with an AI agent. This solution provides 24/7 availability, significantly reduces workload, and improves response times. PetBase now saves 58 hours per month, allowing staff to focus on complex cases.
- 24/7 customer service availability
- 150 extra conversions per month achieved
Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI Agent. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI Agent. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI Agent. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI Agents. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
HIGHLY INTELLIGENT AI AGENT
Integrate your AI Agent with your CRM system
When a customer starts a chat, your AI Agent can request information from another application, like your CRM system. This means your AI Agent can provide your customers with details such as their order status or case progress, but also request details from the customer and update these in your CRM system. Integrating your CRM with your Watermelon AI Agent means that conversations with customers have the most up-to-date information available, and that more complex questions can also be automatically answered by your AI Agent!
Your AI Agent is ready in no-time
Easily create webhooks with our API documentation
We've created detailed API documentation so you can build your own webhooks. Your development team can create a connection between Watermelon and your external application. Want to get started? Dig in to the documentation at docs.watermelon.ai.
Integrate Watermelon with external software tools
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Website Widget
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Webhooks
Webhooks enable your AI Agent to use information from external apps.
Zapier
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Integrate Watermelon with external software tools
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