Empower Your Chatbot with Real-Time Webhooks for Customer Service
With the integration of webhooks, your chatbot gains the ability to exchange real-time information with external systems. This advanced functionality enables your chatbot to handle more complex queries, leading to a more efficient customer service experience for your team and users alike
What is a webhook?
Webhooks are also known as an 'HTTP push' or a 'web callback'. Webhooks allow applications to exchange information automatically and in real time. When the callback is triggered, data is pulled from a external source and provided in the requesting application. By building a webhook between Watermelon and an external application, the chatbot can request and provide information real-time in the chat conversation.
Why should you use webhooks?
Webhooks offer a powerful way to enhance your chatbot's capabilities by allowing it to receive real-time data from external systems. By utilizing webhooks, you can enable your chatbot to access up-to-date information, provide more accurate responses, and offer a seamless and personalized customer experience.
What is the benefit of using webhooks in chatbots?
Using webhooks in chatbots brings several benefits. It enables the chatbot to integrate with external systems, enhancing its ability to gather and exchange data in real time. This results in improved accuracy, more dynamic and context-aware conversations, and the ability to perform complex tasks. Webhooks empower chatbots to offer personalized and efficient customer interactions.
How easy is it to implement Watermelon's webhooks?
Implementing Watermelon's webhooks is designed to be user-friendly and developer-friendly. We provide comprehensive API documentation and resources that guide you through the process step-by-step. With our clear instructions and support, integrating our webhooks into your chatbot is made easy, allowing you to leverage their functionality quickly and effectively.
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 24/7 customer service availability
- 150 extra conversions per month achieved
Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI chatbot. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI chatbot. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 100% automated conversations
- 2000 conversations per month handled
De Kennemer Duincampings has significantly improved its service by implementing Watermelon’s AI chatbot. This digital assistant not only ensures 24/7 availability for guests but also optimizes internal processes and content on their website.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI chatbot. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 80% of customer inquiries automated
- 50% of inquiries handled outside business hours
Zadkine has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of study choice guidance but also increased the accessibility of information for students by offering support in multiple languages and helping them make the right study choices.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI chatbots. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
- Reduced customer waiting time from 5 to 2 minutes
- 35% reduction in operational costs.
MBOwebshop.nl, a prominent supplier of educational resources for education, has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of customer service but also increased the accessibility of information for students.
HIGHLY INTELLIGENT CHATBOT
Integrate your chatbot with your CRM system
When a customer starts a chat, your chatbot can request information from another application, like your CRM system. This means your chatbot can provide your customers with details such as their order status or case progress, but also request details from the customer and update these in your CRM system. Integrating your CRM with your Watermelon chatbot means that conversations with customers have the most up-to-date information available, and that more complex questions can also be automatically answered by your chatbot!
Your chatbot is ready in no-time
Easily create webhooks with our API documentation
We've created detailed API documentation so you can build your own webhooks. Your development team can create a connection between Watermelon and your external application. Want to get started? Dig in to the documentation at developer.watermelon.ai.
Integrate Watermelon with external software tools
Integrate Watermelon Effortlessly with these tools
Website Widget
Respond to customer questions directly from your website and save them time.
The most popular messaging channel in the EU, made easy with Watermelon.
Facebook Messenger
Let your chatbot automatically handle FB conversations and decrease your response time
Webhooks
Webhooks enable your chatbot to use information from external apps.
Zapier
Save time and work more efficiently by automating tasks.
See all integrations
Integrate Watermelon with external software tools
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