Empower Your Chatbot with Real-Time Webhooks for Customer Service

With the integration of webhooks, your chatbot gains the ability to exchange real-time information with external systems. This advanced functionality enables your chatbot to handle more complex queries, leading to a more efficient customer service experience for your team and users alike


What is a webhook?

Webhooks are also known as an 'HTTP push' or a 'web callback'. Webhooks allow applications to exchange information automatically and in real time. When the callback is triggered, data is pulled from a external source and provided in the requesting application. By building a webhook between Watermelon and an external application, the chatbot can request and provide information real-time in the chat conversation.

  • Why should you use webhooks?

    Webhooks offer a powerful way to enhance your chatbot's capabilities by allowing it to receive real-time data from external systems. By utilizing webhooks, you can enable your chatbot to access up-to-date information, provide more accurate responses, and offer a seamless and personalized customer experience.

  • What is the benefit of using webhooks in chatbots?

    Using webhooks in chatbots brings several benefits. It enables the chatbot to integrate with external systems, enhancing its ability to gather and exchange data in real time. This results in improved accuracy, more dynamic and context-aware conversations, and the ability to perform complex tasks. Webhooks empower chatbots to offer personalized and efficient customer interactions.

  • How easy is it to implement Watermelon's webhooks?

    Implementing Watermelon's webhooks is designed to be user-friendly and developer-friendly. We provide comprehensive API documentation and resources that guide you through the process step-by-step. With our clear instructions and support, integrating our webhooks into your chatbot is made easy, allowing you to leverage their functionality quickly and effectively.


Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Employees of AFAS software
Logo of AFAS software
  • 24/7 availability for customers
  • 90% of conversations automated

AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.

Marijn from Haarspullen.nl
Logo of Haarspullen.nl
  • 1500 conversations per month with Chatbot Maartje
  • 100% automated conversations

GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.

Phone-Factory chatbot
Logo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of Logistiekconcurrent
Logo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Successtory of Qander
Logo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKR
Logo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.



Integrate your chatbot with your CRM system

When a customer starts a chat, your chatbot can request information from another application, like your CRM system. This means your chatbot can provide your customers with details such as their order status or case progress, but also request details from the customer and update these in your CRM system. Integrating your CRM with your Watermelon chatbot means that conversations with customers have the most up-to-date information available, and that more complex questions can also be automatically answered by your chatbot!


Your chatbot is ready in no-time

Easily create webhooks with our API documentation

We've created detailed API documentation so you can build your own webhooks. Your development team can create a connection between Watermelon and your external application. Want to get started? Dig in to the documentation at developer.watermelon.ai.

Reviews from our customers

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