Improve customer satisfaction with a new kind of ticketing system
Work with the efficiency of tickets, but offer a personal approach with Watermelon’s all-in-one customer service solution.
A ticket system for all your customer requests
Centralize all your channels
Simple interface
Delegate tasks to your colleagues
Be there where your customers are
Easy going conversations
Proactive approach
Improve efficiency
What is a ticket system?
A ticket system, or a support ticket system, is a software that collects all customer requests in a single location. Every request creates a ticket with an assigned ticket number. The downside to this approach is requests become attached to a number, instead of a person.
A personal service
Watermelon: the alternative helpdesk ticket system
Don’t leave your customers feeling like a number. Keep customer service personal with Watermelon’s customer service software. The efficiency of tickets with a personal approach - made possible by Watermelon.
2500+
chatbots gebouwd
3M+
gesprekken per maand
∞
talen gebruikt
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 80% of customer inquiries automated
- 50% of inquiries handled outside business hours
Zadkine has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of study choice guidance but also increased the accessibility of information for students by offering support in multiple languages and helping them make the right study choices.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI chatbots. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
- Reduced customer waiting time from 5 to 2 minutes
- 35% reduction in operational costs.
MBOwebshop.nl, a prominent supplier of educational resources for education, has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of customer service but also increased the accessibility of information for students.
- 70% of after-hours communication is handled by chatbot Laura.
- 82% of routine tasks are automated.
Discover how Kiesz revolutionizes dental care with chatbot Laura, enhancing patient care and increasing operational efficiency in their practice. With Laura, their AI chatbot, Kiesz is taking patient satisfaction to new heights.
- Chatbots Emma & Marleen handle 40% of conversations outside of working hours.
- Chatbots Emma & Marleen resolve 100% of conversations
Qander and Directa.nl have improved their customer service by implementing Watermelon their AI chatbot, resulting in significant efficiency improvements thanks to the collaboration between Rob, Alejandro, and Mark.
- Chatbot Guus of HUUS conducts 3500 conversations per month
- Chatbot Guus handles 100% of the conversations
In the world of furniture and interior design, HUUS is known for its versatile collections suitable for every home, every budget, and every interior style. The company serves customers in the Netherlands and abroad. HUUS has made a revolutionary step in their customer service with the implementation of Watermelon.
- AI chatbot achieves 90% automation
- 50% availability outside office hours
Green Bubble, a market leader in online plant sales, has transformed their customer service in collaboration with Watermelon by introducing an innovative AI chatbot. A strategic move that has significantly improved customer experience and the company's efficiency.
- 24/7 availability for customers
- 90% of conversations automated
In an impressive collaboration with Watermelon, PrintAbout, the leading Printer Specialist in the Benelux, has revolutionized their customer service with the introduction of Chatbot Printy, resulting in a tremendous boost in efficiency for the team.
- 24/7 availability for customers
- 90% of conversations automated
AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.
Improve your availability
Automate your first point of contact
We make it simple to build a chatbot online - no coding required. Automate up to 85% of your incoming inquiries. You fill in the content, and artificial intelligence does the rest! While your chatbot answers FAQs, your team can spend more time giving customers personal attention.