The colleague that is here to stay
A chatbot is the ultimate reliable colleague, available 24/7, always on time, never calls in sick, easy to onboard, and loyal to your business. It's the perfect solution for providing consistent and dependable support to your customers.
Why you should be using a chatbot:
Onboarded in days, not weeks
Is never sick
Is always consistent
Never goes on a holiday
Doesn’t bring you coffee
Your chatbot can be up and running in just a few days, making them an efficient solution in case you are looking to improve your customer service. Unlike employees, chatbots never leave and can provide consistent support to customers around the clock.
One of the greatest benefits of having a chatbot is its availability. Unlike human employees, your chatbot can work 24/7 without taking a break or sleeping. This means that your customers can get help and support whenever they need it, without having to wait for regular business hours.
of conversations per month
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 24/7 availability for customers
- 90% of conversations automated
AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
Your chatbot is built to deliver consistent responses every time, which is crucial for maintaining a strong brand identity. It can also be customized to match your brand's tone and personality, ensuring that every interaction with your customers is on-brand and reinforces your brand values.
While your chatbot can provide reliable and consistent support to your customers, it does have some limitations. It can't participate in the Friday afternoon drinks, nor can it bring you a cup of coffee, unfortunately. These are tasks that require a human touch…. for now! But, “sunny side up” the chatbot never interrupts!