Reduce phone calls and emails by up to 85%!
An AI Agent is your front-line customer service employee. Facebook messages, Instagram DM's, WhatsApp messages and chats are all automatically handled. Once your AI Agent has the right knowledge and starts to make an impact, it will reduce the volume of incoming phone calls and emails.
Why reduce phone calls and emails?
Reduce your customer service workload
Free up time for more important tasks
Reduce customer service costs
Reduce pressure on team members
A way to scale your service team
A simple way to increase efficiency
DID SOMEONE SAY INCREASE EFFICIENCY?
Streamline your customer service with an AI Agent
Reduce costs of your customer service department
Let’s be clear, an AI Agent is a great solution to reduce your customer service costs. Imagine having half as much manual contact - how would that positively impact your resourcing?
Make your customer service team scalable
The AI Agent is a digital colleague that handles a great deal of customer contact. This means you can handle the same workload with fewer human agents.
Free up time for more important tasks
The AI Agent automating the most frequently asked questions means more time for your team to spend on complex cases or other areas of improvement.
An AI Agent can automate up to 85% of <a href='/use-cases/customer-service/'>customer service</a> volume, drastically reducing workload. The more you successfully automate your digital channels, the fewer emails and phone calls you’ll get.
2.500+
AI Agents created with Watermelon
3M
conversations per month
∞
different languages used
What people ask us:
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Why should we use Watermelon?
Good question. Watermelon is a specialist in the building and management of AI Agents. Alternatives are more general tools that typically allow you to automate only a fraction of your customer service messages. When an AI Agent is too generic, it often has a negative impact on the customer experience. With Watermelon, we guarantee your AI Agent does exactly what your customers need it to do.
Does Watermelon use artificial intelligence?
Yes. We have developed our own artificial intelligence that is tailored to the platform. That means all the knowledge that’s added is enriched by AI to successfully interpret the intent of the customer’s question.
Do you offer help implementing the Watermelon platform?
Of course! Our Customer Onboarding Specialist will support you in building and implementing your AI Agent, aligning to best practices and providing feedback on your AI Agent before it goes live.
PLANT, THEN HARVEST
20% fewer phone calls and emails in 30 days
Of course it will take some time before you can automate a majority of your customer contact. Our clients typically see 85% automation after 6 to 9 months. After 30 days of your first AI Agent live, you’ll see 10 - 20% of conversations automated. Over time, as customers acclimate to your AI Agent and its knowledge grows, this volume will increase.
What can Watermelon do for you?
See our product features
AI Agent Builder
Build a groundbreaking AI Agent with our GPT-4o powered AI Agent builder
Live chat
Deliver fast and instant customer service with live chat
All-in-One inbox
Streamline Customer Communication with our All-in-One inbox
Platform
Bring everything together with personalization, statistics, and our app
Integrations
Integrate Watermelon with your existing software to help customers with even more information at hand