Reduce phone calls and emails by up to 85%!

A chatbot is your front-line customer service employee. Facebook messages, Instagram DM's, WhatsApp messages and chats are all automatically handled. Once your chatbot has the right knowledge and starts to make an impact, it will reduce the volume of incoming phone calls and emails.

call and mail reductions

Why reduce phone calls and emails?

Reduce your customer service workload

Free up time for more important tasks

Reduce customer service costs

Reduce pressure on team members

A way to scale your service team

A simple way to increase efficiency

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Streamline your customer service with a chatbot

    A chatbot can automate up to 85% of <a href='/use-cases/customer-service/'>customer service</a> volume, drastically reducing workload. The more you successfully automate your digital channels, the fewer emails and phone calls you’ll get.

  • Reduce costs of your customer service department

    Let’s be clear, a chatbot is a great solution to reduce your customer service costs. Imagine having half as much manual contact - how would that positively impact your resourcing?

  • Make your customer service team scalable

    The chatbot is a digital colleague that handles a great deal of customer contact. This means you can handle the same workload with fewer human agents.

  • Free up time for more important tasks

    The chatbot automating the most frequently asked questions means more time for your team to spend on complex cases or other areas of improvement.

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Rody Hermkens logistiekconcurrent

“Chatbot Loggi currently completes approximately 650 conversations per month. 70% of these conversations do not involve a human agent at all. That’s a savings of 37 work hours per month!“

- Logistiekconcurrent

Read their succes story


chatbots created with Watermelon


conversations per month

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What people ask us:

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Why should we use Watermelon?

Good question. Watermelon is a specialist in the building and management of chatbots. Alternatives are more general tools that typically allow you to automate only a fraction of your customer service messages. When a chatbot is too generic, it often has a negative impact on the customer experience. With Watermelon, we guarantee your chatbot does exactly what your customers need it to do.

Does Watermelon use artificial intelligence?

Yes. We have developed our own artificial intelligence that is tailored to the platform. That means all the knowledge that’s added is enriched by AI to successfully interpret the intent of the customer’s question.

Do you offer help implementing the Watermelon platform?

Of course! Our Customer Onboarding Specialist will support you in building and implementing your chatbot, aligning to best practices and providing feedback on your chatbot before it goes live.

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20% fewer phone calls and emails in 30 days

Of course it will take some time before you can automate a majority of your customer contact. Our clients typically see 85% automation after 6 to 9 months. After 30 days of your first chatbot live, you’ll see 10 - 20% of conversations automated. Over time, as customers acclimate to your chatbot and its knowledge grows, this volume will increase.

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