📞 Upcoming Webinar:

Join our live webinar on November 5 and see AI-powered calling in action.

Save your seat →

📞 Upcoming Webinar:

Join our live webinar on November 5 and see AI-powered calling in action.

Save your seat →

📞 Upcoming Webinar:

Join our live webinar on November 5 and see AI-powered calling in action.

Save your seat →

INSTAGRAM

Better conversations. In your DMs.

Turn Instagram DMs into better customer experiences. Let AI answer questions, engage with followers, and help customers around the clock.

Book a demo

Get started

Instagram customer conversation

INSTAGRAM

Better conversations. In your DMs.

Turn Instagram DMs into better customer experiences. Let AI answer questions, engage with followers, and help customers around the clock.

Book a demo

Get started

Instagram customer conversation

INSTAGRAM

Better conversations. In your DMs.

Turn Instagram DMs into better customer experiences. Let AI answer questions, engage with followers, and help customers around the clock.

Book a demo

Get started

Instagram customer conversation
Trusted by teams that put customer experience first.
McDonald’s golden arches logo
Greenwheels car-sharing logo
Gaslicht.com energy comparison logo
Van der Valk
Brunel

AI + HUMAN SUPPORT

From Instagram questions to instant answers.

Let AI answer everyday Instagram DMs while your team adds a personal touch.

Instant AI answers

Answer common questions about products, prices, and deliveries using your business knowledge.

Seamless handover

Transfer conversations to your team whenever human assistance is needed.

One shared inbox

Manage Instagram conversations together without switching between tools.

Watermelon Shared Inbox: assigning a customer conversation to a teammate and continuing with human support
Watermelon Support chat suggesting setup and pricing questions

CUSTOMER EXPERIENCE

Meet your customers where they already are.

Give customers the convenience of Instagram while your team benefits from AI automation, a shared inbox, and seamless collaboration.

WhatsApp and other customer messages in the Watermelon inbox
Be there when followers reach out

Give followers a helpful answer in the DMs they already use to contact your brand.

Let AI handle common questions

Answer recurring product and order questions automatically, so your team can focus on personal requests.

Keep every DM organized

Manage AI and human conversations together, with shared context for your team.

INSTAGRAM INTEGRATION

Your Instagram DMs. Now powered by AI.

Connect your Instagram account to Watermelon and bring AI automation and human customer support together in one shared inbox.

01

Connect your Instagram account

Connect your Instagram Business account to Watermelon, with the required Meta permissions.

02

Set up your AI Agent

Give your Agent the knowledge and personality to represent your brand.

03

Start answering automatically

Let your AI Agent handle incoming DMs while your team stays in control.

Visitor details in Watermelon Shared Inbox

ONE SHARED INBOX

Your Instagram conversations. One clear overview.

Manage every Instagram DM in one shared inbox. Let AI handle routine questions, collaborate with your team, and keep track of every conversation without switching between apps.

Step icon
Know your customers

Keep relevant customer information connected to conversations.

Step icon
Conversation history

Give your team visibility into previous interactions.

Step icon
Better collaboration

Help team members work together on customer questions without losing context.

Visitor details in Watermelon Shared Inbox

ONE SHARED INBOX

Your Instagram conversations. One clear overview.

Manage every Instagram DM in one shared inbox. Let AI handle routine questions, collaborate with your team, and keep track of every conversation without switching between apps.

Step icon
Know your customers

Keep relevant customer information connected to conversations.

Step icon
Conversation history

Give your team visibility into previous interactions.

Step icon
Better collaboration

Help team members work together on customer questions without losing context.

Chat in which Chatbot Paul answers a password and a returns question, beside a company information card

ONE SHARED INBOX

Your Instagram conversations. One clear overview.

Manage every Instagram DM in one shared inbox. Let AI handle routine questions, collaborate with your team, and keep track of every conversation without switching between apps.

Step icon
Know your customers

Keep relevant customer information connected to conversations.

Step icon
Conversation history

Give your team visibility into previous interactions.

Step icon
Better collaboration

Help team members work together on customer questions without losing context.

BUILT FOR CUSTOMER SERVICE

Turn every DM into an opportunity.

Everything your team needs to deliver faster, more personal Instagram support, powered by AI and managed in one place.

Instant DM replies

Give followers helpful answers without making them wait.

Screen icon
Product questions answered

Help customers find the information they need about your products.

Inbox window icon representing centralized conversations
Available 24/7

Keep conversations going, even when your team is offline.

Privacy shield icon
Multilingual conversations

Help international followers in their preferred language.

Conversation history icon
One shared inbox

Manage Instagram conversations alongside your other customer service channels.

Human when it matters

Let your team take over conversations that need personal attention.

Frequently asked questions

Connect your Instagram account and give your AI Agent your business knowledge and instructions. It uses that information to answer incoming DMs, while your team can manage conversations in the Shared Inbox.

Frequently asked questions

Connect your Instagram account and give your AI Agent your business knowledge and instructions. It uses that information to answer incoming DMs, while your team can manage conversations in the Shared Inbox.

Frequently asked questions

Connect your Instagram account and give your AI Agent your business knowledge and instructions. It uses that information to answer incoming DMs, while your team can manage conversations in the Shared Inbox.

Frequently asked questions

Connect your Instagram account and give your AI Agent your business knowledge and instructions. It uses that information to answer incoming DMs, while your team can manage conversations in the Shared Inbox.

Watermelon seed pattern

Make every Instagram conversation count.

Make every Instagram conversation count.

Turn Instagram DMs into helpful customer conversations. Let AI answer questions, support your followers, and give your team more time for what matters.

Turn Instagram DMs into helpful customer conversations. Let AI answer questions, support your followers, and give your team more time for what matters.

Book a demo

Book a demo