Automate your customer service
Watermelon’s all-in-one platform makes it easy to deliver service your clients need and deserve. Automate conversations with a codeless chatbot and stay in control of customer conversations.
The customer service solution for Enterprise
Automate FAQ
Hand off conversations to a human agent
Centralize all communication channels
Create a 360º customer profile
Improve productivity
Be active where your customers are active
360° customer profiles
Take a personal approach
You’ll delight your customers and improve loyalty with a personalized approach to customer service. Fill in all the profile fields in Watermelon’s CRM, or have the chatbot do this automatically with permission so you can understand who you’re talking to and what they need.
2500+
chatbots created with Watermelon
3M
conversations per month
∞
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
Powerful chatbot handovers
Work efficiently, together
Experience collaborating with customer service colleagues better than ever before. The chatbot automatically transfers the conversation to a live agent or team when the threshold of not understanding the question is met. The live agent or team picks up the conversation from the same platform.
Detailed analytics
Optimize conversions
Dive into detailed statistics and understand how your website visitors are converting. Find points to improve upon when looking at where people drop off during their browsing or shopping experience. Optimize your team’s bandwidth and let the chatbot handle peak volume moments.