Improve your customer service with an AI-powered chatbot

A chatbot can drastically improve the effectiveness of your customer contact center. Be available 24/7, reduce your team’s workload and continue your digital transformation!

Financial services chatbot

Why should you use a chatbot for a financial services company?

Reduce contact center costs

Be available 24/7 for customers

Reduce the volume of phone calls and emails

Capture more data from customers

Offer a personal customer experience

Focus on digital transformation

Maureen van den Bergh Stichting BKR

“We’re joining the digital service revolution with our chatbot from Watermelon. We’re still delivering a guided, personal approach - and that’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead, Customer Contact Center; BKR Foundation

Read the success story
Financial services chatbot

Improve team resourcing

Reduce the volume of phone calls and emails

When your chatbot is successful, a majority of conversations will be initiated and completed online - meaning fewer customers will reach out by form, email or phone to the contact center.

Financial services chatbot

Personal and intelligent

A personal customer experience

The chatbot helps your business adapt to customer needs. When a client reaches out with a specific question, the chatbot can respond immediately in the desired tone of voice and provide an accurate answer. If the chatbot can’t answer the question, it will transfer the conversation to a human agent.

2500+

chatbots created with Watermelon

3M

conversations per month

30+

different languages used

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Employees of AFAS software
Logo of AFAS software
  • 24/7 availability for customers
  • 90% of conversations automated

AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.

Marijn from Haarspullen.nl
Logo of Haarspullen.nl
  • 1500 conversations per month with Chatbot Maartje
  • 100% automated conversations

GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.

Phone-Factory chatbot
Logo of Phone-Factory
  • 500 conversations per month thanks to chatbot Tellie
  • 50% out of office conversations

Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.

Logo of Logistiekconcurrent
Logo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Successtory of Qander
Logo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKR
Logo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Financial services chatbot

Create a 360° customer profile

Get more insight on your customers

Your chatbot will automatically ask for data points and enrich your database accordingly. Let data flow between systems automatically with smart integrations via our API and webhooks.

Financial services chatbot

Less hold time, less waiting

Reduce contact center costs

Having fewer live calls to take and fewer emails to answer means fewer hours needed for human agents to spend on that work. Restructure your resources and allow agents to focus on important and more complex tasks.

Boost Your Productivity with your own GPT-4 chatbot . Get Started Today.

Transform your Customer Service with Watermelon's AI and GPT-4 Powered Chatbot Solution. Try it free now.

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