Handle your email channel automatically
Turn your email into an automated support channel. Your AI Agent replies within seconds, handles the majority of your inbox, and works seamlessly alongside your team.
Why use email as a channel with AI?
Use your existing email address
Automate incoming emails with your AI Agent
Take over conversations when needed
Keep full context within email threads
Manage email alongside your other channels
Automatically filter irrelevant emails
No migration
Add email as a channel in minutes
Keep using your existing email setup. Simply forward emails and let your AI Agent start handling conversations immediately.
Full context
Keep conversations in one thread
Your AI Agent understands replies and keeps conversations within the same email thread. No switching tools, no lost context.
Control
Decide what your AI handles
Choose which emails your AI Agent responds to and which ones your team handles. Stay in control while automating at scale.
consistency
Respond from your own email address
Your AI Agent sends emails from your own domain, ensuring consistent and trusted communication across all channels.
Frequently asked questions
Everything you need to know about using email as a channel.
How do I connect my email channel?
You receive a forwarding address from Watermelon. You can forward emails from your existing provider or use this address directly.
Do I need to switch email providers?
No, you keep using your existing email setup. No migration is required.
How fast does the AI Agent respond?
The AI Agent responds instantly to incoming emails.
Can I choose what gets automated?
Yes, you decide which emails your AI Agent handles. You stay in control at all times.
What happens to automated or irrelevant emails?
These are automatically filtered and ignored by the AI Agent.
How does handover to my team work?
Your team can take over conversations at any time, within the same email thread.
Are attachments supported?
Yes, attachments are stored and shown within the conversation.
More features
Discover everything your AI Agent can do
AI Agent
Create an AI Agent that answers questions, executes actions, and handles conversations automatically.
Channels
Connect with customers across chat, email, WhatsApp, and more from one place.
Inbox
Manage all conversations in one inbox and take over from your AI Agent when needed.
Analytics
Track performance, workload, and what your AI Agent handles automatically.
Customer profiles
View customer data, history, and context to personalize every conversation.
Integrations
Connect your systems and let your AI Agent use real-time data and execute actions.