Understand every customer in one profile
Build customer profiles automatically from conversations across chat, email, WhatsApp and more. Your AI Agent collects, enriches and uses data to deliver more personal and effective interactions.
Let your AI Agent collect customer data
Capture valuable customer data during conversations across chat, email and other channels. Your AI Agent collects and stores this automatically, so every interaction becomes smarter over time.
Collect the right data
Choose which data points matter and let your AI Agent gather them during conversations. Think of name, company and email address, stored automatically for future use.
Use data in conversations
Your AI Agent uses available data to personalize responses and improve the customer experience.
Connect your systems
Enrich profiles with data from your CRM or other tools. Your AI Agent can use this data to answer questions and execute actions instantly.
Insights
See the full customer journey
Understand how customers interact across chat, email, WhatsApp and more. See previous conversations, channels used and outcomes to respond with full context.
Personalization
Deliver more personal customer experiences
Use customer data and conversation insights to improve your service. Your AI Agent adapts to your customers and helps you deliver consistent, personalized support across every channel.
Frequently asked questions
Can’t find what you’re looking for? Get in touch with our team.
Why use Watermelon?
Watermelon is built specifically for AI Agents that handle real conversations across channels like chat, email and WhatsApp. Unlike generic tools, it helps you automate a large part of your support while keeping control over quality.
Does Watermelon use AI?
Yes. Our platform uses advanced AI to understand intent, improve responses and continuously learn from conversations.
Do you help with implementation?
Yes. Our onboarding specialists support you in building, optimizing and launching your AI Agent based on best practices.
More features
Discover everything your AI Agent can do
AI Agent
Create an AI Agent that answers questions, executes actions, and handles conversations automatically.
Channels
Connect with customers across chat, email, WhatsApp, and more from one place.
Inbox
Manage all conversations in one inbox and take over from your AI Agent when needed.
Analytics
Track performance, workload, and what your AI Agent handles automatically.
Customer profiles
View customer data, history, and context to personalize every conversation.
Integrations
Connect your systems and let your AI Agent use real-time data and execute actions.