Simplify Customer Communication with our All-in-One Inbox
Simplify Customer Communication with Conversations: Our All-in-One Inbox ensures that you don't have to deal with overflowing inboxes or switch between multiple tools. Collaborate with your colleagues and AI Agent more easily and streamline your customer service flow.
Build comprehensive Customer Profiles
Improve Customer Service with Watermelon's Profile Feature: Quickly compile a detailed customer profile with their history and preferences for more personalized, effective customer service.
Keep your team informed
Easily add notes to your customer profiles to keep track of important information and keep your team in the loop. This helps you to better understand your customers and provide personalized, effective customer service.
Organize Customer information
Quickly add tags to your customer profiles to find specific customers and track important information. This feature is also useful for generating statistics and improving your overall customer service strategy.
Track customer history
View historic conversations to get a better understanding of what was discussed in the past and improve your customer service.
Unify Your Inboxes
Centralize Your Customer Communication
Our All-in-One Inbox ensures that you don't have to switch between multiple tools or deal with overflowing inboxes. Instead, you can easily view and respond to chats from all of your channels in one convenient overview.
Efficient Chat Management
Filter Chats for Faster Responses
With our chat filtering feature, you can quickly and easily find the chats you need to respond to by channel, team member, AI Agent, assigned or unassigned. This helps you to respond to the right customers faster and improve your overall customer service.
Frequently Asked Questions
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What channels are supported by the Conversations dashboard?
The Conversations dashboard currently supports Facebook Messenger, WhatsApp, Instagram direct messages and live chat. In the future, we plan to add additional channels such as Email and Telephone.
Can I customize the Conversations dashboard to fit my business needs?
Yes, you can fully customize the Conversations dashboard to your business needs, selecting filters, arranging details and sorting conversations to enhance and streamline your customer service workflow.
How does the chat filtering feature work in the Conversations dashboard?
You can filter chats by agent, channel, assigned or unassigned and AI Agent conversations. This helps you to quickly and easily find the chats you need to respond to and improve your customer service response time.
Want to learn more?
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