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The Monta Custom Action connects your Agent to Monta’s API so it can retrieve order status information and use it when answering customer questions. This setup includes:
  • A predefined OpenAPI schema for Monta
  • Basic authentication
  • The required Monta API BaseURL
  • A health check configuration
After setting up the Action, you can validate it, activate it, and test it in the Playground. You can also adjust the schema later if you want to add or change Monta endpoints.

Set up a Monta Custom Action

Use this setup to connect your Agent to Monta and retrieve order status information.

Create the Action

  1. Go to Actions in Watermelon.
  2. Find Custom action in the Actions catalog.
  3. Click Custom action.
  4. Click Create new Action.
Then enter the following settings.

General details

Action name
Monta Order Status Retrieval
Description
Retrieve order status information from Monta to answer customer questions about their orders.
BaseURL
https://api-v6.monta.nl/

Authentication

Select Basic. Username
Enter your Monta username.
Password
Enter your Monta password.

Schema

Paste the schema below into the Schema field:

Health check

Health check URL
https://api-v6.monta.nl/health
Instruction
You should respond with the following message or a similar variation: Sorry, something went wrong on our end. Can I assist you with anything else? Please let me know how I can help.

Example in Watermelon

Monta Action Template 1
When the Action is configured correctly, click Save and then Activate. Test the Action in the Playground before using it with customers.

Editing an Action Template

After setting up an Action, you can adjust it to your use case. For example, you can add endpoints to the schema, change parameters, or update the name and description. Be careful when changing authentication settings or existing endpoints, as this can prevent the Action from connecting to the API.

Troubleshooting