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Choosing your channel

All conversations from your connected channels appear in the Watermelon Inbox, making it easy to manage customer conversations in one place. When deciding which channels to connect, look at how your customers currently contact you:
  • Do visitors ask questions while browsing your website? Add the Chat Widget.
  • Do you receive a lot of customer questions by email? Connect Email and let your AI Agent handle incoming emails automatically.
  • Do you get a lot of phone calls or mobile support requests? Consider WhatsApp.
  • Does the majority of your customer communication happen through social media? Connect Facebook Messenger and Instagram DM.
  • Do you want to connect another platform or your own application? Use a Custom Channel.
The table below can help you decide which channels are right for your use case:

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Multiple channels

You can connect multiple channels to the same Agent. This allows customers to contact your business through the channel they prefer while your team manages conversations centrally in Watermelon. You can also connect the same type of channel multiple times. For example, you can connect multiple phone numbers, email addresses, Facebook accounts, or Chat Widgets to the same Agent. Want to start using email? See Email to learn how to connect your email address and configure your AI Agent.