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Once you’ve configured your AI Agent and finished testing it, you can activate it to start handling live conversations. Activating your Agent allows it to automatically respond to customers based on the Domain Knowledge and Instructions you’ve provided.

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Activating your AI Agent

1

Select the Agent

From the main menu, select Agents to see a list of all your AI Agents, then select the agent you would like to activate.
Deactivation Menu
2

Activate Agent

In the lower-left corner, click Activate.If you have not done so already, select which channel to connect to the Agent.
Activate Agent No Channel Connected
Activate Agent Select Channel
Once a channel has been connected you can go back to Activate and click the Activate button.
Activate Agent Activate
The AI Agent will start responding to new conversations immediately.

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Deactivating an AI Agent

At some point, you may want to temporarily deactivate your AI Agent. For example, while updating its sources, testing configurations, or pausing automation during maintenance.
1

Select the Agent

Navigate to Agents, and select the agent you would like to deactivate.
Deactivation Menu
2

Deactivate

From the menu, select Activate AI Agent and then confirm the deactivation.
Deactivate Agent Deactivate
Deactivation stops the AI Agent from handling new conversations, but you can reactivate it at any time.