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What is GDPR?

The General Data Protection Regulation (GDPR) is a European Union (EU) privacy law that allows EU citizens and residents to have access and control over their personal data.

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Is Watermelon GDPR Compliant?

Yes. Watermelon is based in the Netherlands (EU) and complies with the GDPR framework. These are the measures we took:
  • We have a GDPR compliance policy which can be found here.
  • Our Privacy policy gives you more information about what data we collect, data retention and transfers, and outlines your data protection rights.
  • All Watermelon conversation data is encrypted both in transit and at rest, and stored in Europe.
  • Data accessibility: you have full control of the information you collect, store and manage with Watermelon.
For more information, please consult our privacy notice.

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 Do you have a Data Processing Agreement?

By agreeing to our Terms and Conditions through the creation of your Watermelon Account, users also agree, on behalf of their company, to the content of our Data Processing Agreement and accept to be bound by it. It is not necessary to sign this document. 

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What happens with conversation data?

Watermelon provides the platform that processes and stores your conversations, but we do not own the data collected through your Agents. You, as the account holder, are responsible for the data you collect and therefore act as the data controller. Watermelon acts as the processor and stores conversation data on your behalf. As long as your account is active, you have full control over your collected conversations and can decide how long to keep them. You can export or delete conversation data from your account whenever needed. When you delete data, it is permanently removed from our systems and backups within 90 days. With a Watermelon Business plan, you can also automatically delete conversation data after a set retention period.

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How do you use my personal data?

Watermelon acts as a data controller for the personal information you provide when creating and using your account — for example, your name, email address, and billing details. We do not sell your personal data to third parties, nor do we use it for marketing or advertising purposes. We only share your information with trusted service providers who help us deliver and maintain the Watermelon platform. These parties are carefully selected and are required to comply with the GDPR and maintain the same level of data protection as we do. You can find the list of subprocessors here.