| Feature | Status |
|---|---|
| Improve general UI/UX experience | In progress |
| Native Shopify app / integration | In progress |
| Phone integration | In progress |
| Copilot & hybrid modes (draft generation for all channels) | Planned |
| Improved handover + advanced handover, triggers and custom workflows | Planned |
| Filter on channel in Inbox | Planned |
| WhatsApp Coexistence | Planned |
| WhatsApp message templates | Planned |
| Voice integration in widget | Planned |
| Automatic sync option | Planned |
| Have website page of visitor in context | Planned |
| Actions rework | Planned |
| Frontend for custom channel creation | Planned |
| Add multiple LLMs (Claude and Gemini) | Planned |
| Duplicate agent | Planned |
| Instruction creation optimization | Planned |
| Feedback element in widget and analytics | Planned |
| Human handover webhook | Planned |
| Product recommendations | Done |
| Shopware 6 integration | Done |
| Conversation starters in Chat widget | Done |
| Email integration | Done |
| See all closed conversations | Done |
| Add multiple facebook pages | Done |
| Automatically add tags to conversation | Done |
| AI model switch | Done |
| Tag management | Done |
| Automated custom and default fields | Done |
| New statistics | Done |
| XML Feed connection | Done |
| Recognize logged in user | Done |
| Event listeners | Done |
| Split domain knowledge / instructions | Done |
| Custom channel | Done |
| Improve partner program | Done |
| Free plan | Done |
| In-product support | Done |
| Add custom fields to regognize logged in user | Done |
| Settings for Chat Widget Minimize Button | Done |
| See scraped content from Website Sources | Done |
Resources
Roadmap
If there’s a feature you’d like us to prioritize, we’d love to hear from you! We gather all requests to create our roadmap and make sure we’re building the right things. Make sure to take a look at our existing features or changelog before submitting a request.