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When you’ve connected Facebook Messenger to Watermelon under Integrations, you’ll need to add your Agent to the Facebook Messenger channel. This ensures that your Agent can answer messages for you. You can publish the Agent on Facebook via the Agent Profile, or via Agent Settings.
You need to set up a Facebook connection before connecting your Agent.

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Publishing via AI Agent settings

1

Open Agent Settings

Open your Agent. Navigate to Settings. Scroll down to Select your channels.
Menu
2

Select channel

Select the Facebook channel you want to connect in the Agent profile and click Save.
Facebook Select Channel
3

Facebook is connected as a channel

Facebook is now connected as a channel.
Facebook Succes
Make sure your Agent is Active so it can answer your incoming messages.

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Connecting via Agent settings

Check your Agent settings under Activate, you either see Activate Agent or Deactivate Agent. Click those to open the activation screen. There are different options in the activation screen:
1

Edit Channels

Click Edit to add Facebook as a channel, or Connect channel in case no channel is connected yet.
Publish Agent Edit Channels
2

Select Facebook

Select the desired Facebook account in AI Agent Settings and click Save
Facebook Select Channel
3

Optional: Activate Agent

Incase your Agent is Inactive: Click Activate to have your Agent start answering chats for you.
Publish Agent Activate
4

Agent is live on Facebook

Your Agent is now live on Facebook Messenger.
Publish Agent Success

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Agent in action on Facebook

Publish On Facebook In Action Pn

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Generated by AI

The ‘Generated by AI’ label is required under EU AI legislation and cannot be edited or removed. Watermelon automatically displays this label correctly, so you stay compliant without needing to do anything.
When using the Chat widget on your website, the label Generated by AI label is not added.