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The Picqer Custom Action connects your Agent to Picqer so it can retrieve order information and use it when answering customer questions. This setup includes:
  • A predefined OpenAPI schema for Picqer
  • Basic authentication
  • The required Picqer API BaseURL
  • A health check configuration
After setting up the Action, you can validate it, activate it, and test it in the Playground.

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Set up the action

  1. Go to Actions in Watermelon.
  2. In the Actions catalog, click Custom action.
  3. Click Create new Action.
  4. Fill in the fields below.

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General details

Action name
Picqer Description
This action lets you get status information from your orders and use it in your chatbot when customers ask for it. BaseURL
https://example.picqer.com/api/v1/ Replace example with your Picqer subdomain.

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Authentication

For Authorization Header, select Basic. Username
api_key Replace this with your Picqer API key. Password
Leave this field empty.

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Health check

Health check URL
https://www.yourdomain.com/health_check Replace this URL with the health check endpoint you want Watermelon to use. Instruction
You should respond with the following message or a similar variation: Sorry, something went wrong on our end. Can I assist you with anything else? Please let me know how I can help.

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Schema

Paste the Picqer schema into the Schema field:
Click Validate to check the schema.

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Example in Watermelon

Picqer Action Template
When everything is configured correctly, click Save and then Activate. Finally, test the Action in the Playground to make sure your Agent can retrieve the expected Picqer data.

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Editing an Action Template

After setting up an Action, you can adjust it to your use case. For example, you can add endpoints to the schema, change parameters, or update the name and description. Be careful when changing authentication settings or existing endpoints, as this can prevent the Action from connecting to the API.

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Troubleshooting