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Automatically opening your Chat Widget helps draw visitors’ attention to the AI Agent on your website. The Chat Widget opens automatically once per browser and device. This is based on a cookie / local storage in the visitor’s browser. If a visitor uses a different browser or device, or clears their cookies or local storage, the widget may open automatically again. If a visitor minimizes the chat, it won’t reopen automatically when they navigate to another page. Instead, only the launcher and, if enabled, the Eye Catcher remain visible. The Eye Catcher is not visible when the Widget is open.
To set up the Eye Catcher, follow the steps in this article.

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Automatically open the Chat Widget:

Follow the steps below to automatically open the Chat Widget.
1

Open Chat Widget Settings

Navigate to Integrations and open your Chat Widget.
Automatically Open Once Menu
2

Open Placement settings

Go to Placement.
Automatically Open Once Placement
3

Enable automatically open once

Under Automatically open once, select On. The Chat Widget will now open automatically on your website. Press Save on the top right corner.
Automatically Open Once On
4

Mobile device settings (optional)

You can then choose to enable or disable automatic opening on mobile devices. On a mobile device, opening automatically can feel intrusive.
Automatically Open Once Mobile
5

Test your settings

To test whether your Chat Widget opens automatically for first-time visitors, open your website in a private / incognito window. This simulates a new visitor without existing cookies or local storage. See intructions below on how to open a private/incognito window.
  • Click File in the top menu
  • Select New private window
  • Open your website in the new window
  • If your Widget opens, the set up was successful
  • Click the three dots in the top-right corner
  • Select New incognito window
  • Open your website in the new window
  • If your Widget opens, the set up was successful
  • Click the three dots in the top-right corner
  • Select New InPrivate window
  • Open your website in the new window
  • If your Widget opens, the set up was successful