Customer Onboarding
We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support
Do you have a question for Watermelon?
Go live successfully
With platform expertise, cutting-edge AI Agent knowledge and steeped in theories of conversational design, our team of Customer Onboarding specialists ensure every go-live of a Watermelon AI Agent is a successful one.
Set goals
Hands-on training sessions
Dedicated Onboarding specialist
Working together
We charted phases for building your AI Agent - you’ll be live in 60 days or less. Your Onboarding Specialist supports you every step of the way.
Step 1: Set goals during the Kick-off
The Kick-off session helps you set goals for your AI Agent, determine a suitable personality and get started with designing conversations. Your dedicated Onboarding Specialist gives you handy tools to start building your digital colleague.
Step 2: Building can begin
The blueprint for your AI Agent has been created and now it’s time to bring your digital colleague to life. After hands-on TRAINING sessions from your Onboarding Specialist, you’re ready to get started. Ask questions whenever you need to and consult self-service resources where necessary.
Step 3: Testing, 1 2 3
You’re almost ready to go live! Your Onboarding Specialist will share a personal testing plan to ensure you’re ready for the big moment!
Step 4: Time to publish!
Your new digital colleague is ready for the world to see. After checking all the boxes on the go-live checklist, you can activate your AI Agent on all the channels of your choice. Looking for extra publicity with the go-live? Your Onboarding Specialist can help you there too!
2.500+
AI Agents created with Watermelon
3M
conversations per month
∞
different languages used
You’re not alone!
Your dedicated Onboarding Specialist is easy to keep in touch with on a variety of channels. Send an email, Slack or chat message and your questions are answered directly. Need even more support for your team? We can also provide custom training solutions.
Success Stories
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 10,000+ conversations handled in the first year
- 65% of inquiries answered outside office hours
Directplant.nl, an online garden center active in the Netherlands, Belgium, and Germany, uses Watermelon’s AI Agent “Jasmijn” to instantly answer thousands of customer questions. By automating routine requests, their team can focus on complex cases and build lasting customer relationships.
- 50% of inquiries handled automatically
- Active in 10 cities across the Netherlands
Balanzs, a growing yoga chain in the Netherlands, uses Watermelon's AI Agent to automate half of their weekly conversations – without losing their warm, personal tone. This allows the team to focus on what truly matters: genuine connection.
- 80% of customer inquiries handled automatically
- Over 1.1 million visitors per year
Burgers’ Zoo serves over 1.1 million visitors annually. Thanks to Watermelon’s AI Agent, 80% of all online customer questions are answered automatically, even during busy periods. This significantly reduces the workload at the reception and ensures that visitors get faster and more consistent responses.
- 67% of customer inquiries automated
- 6000 customer interactions handled annually
- 25% of conversations outside office hours
Foresco has significantly streamlined its customer service with AI Agent Kim. The AI solution automates 67% of inquiries, manages 6,000 interactions annually, and ensures customers receive answers even outside office hours. This saves the inside sales team valuable time to focus on complex requests.
- 24/7 customer service availability
- 95% of inquiries automated
- 58 hours saved per month
PetBase has transformed its customer service with an AI agent. This solution provides 24/7 availability, significantly reduces workload, and improves response times. PetBase now saves 58 hours per month, allowing staff to focus on complex cases.
- 24/7 customer service availability
- 150 extra conversions per month achieved
Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI Agent. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI Agent. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI Agent. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI Agents. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
Watermelon is here to support you
How to make the most of your AI Agent?
Customer Support
Our team of support experts and AI Agent Charlie are available 24/7 to answer your questions.
Onboarding
Get started on a successful AI Agent implementation with our team.
Customer Success
Make a big impact on your customer service with help from a dedicated expert.
About Watermelon
Our team loves to help our customers help theirs.