Customer Onboarding

We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support

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Customer onboarding Watermelon

Go live successfully

With platform expertise, cutting-edge AI Agent knowledge and steeped in theories of conversational design, our team of Customer Onboarding specialists ensure every go-live of a Watermelon AI Agent is a successful one.

  • Set goals

  • Hands-on training sessions

  • Dedicated Onboarding specialist

Working together

We charted phases for building your AI Agent - you’ll be live in 60 days or less. Your Onboarding Specialist supports you every step of the way.

Step 1: Set goals during the Kick-off

The Kick-off session helps you set goals for your AI Agent, determine a suitable personality and get started with designing conversations. Your dedicated Onboarding Specialist gives you handy tools to start building your digital colleague.

Step 2: Building can begin

The blueprint for your AI Agent has been created and now it’s time to bring your digital colleague to life. After hands-on TRAINING sessions from your Onboarding Specialist, you’re ready to get started. Ask questions whenever you need to and consult self-service resources where necessary.

Step 3: Testing, 1 2 3

You’re almost ready to go live! Your Onboarding Specialist will share a personal testing plan to ensure you’re ready for the big moment!

Step 4: Time to publish!

Your new digital colleague is ready for the world to see. After checking all the boxes on the go-live checklist, you can activate your AI Agent on all the channels of your choice. Looking for extra publicity with the go-live? Your Onboarding Specialist can help you there too!

2.500+

AI Agents created with Watermelon

3M

conversations per month

different languages used

Customer onboarding Watermelon

You’re not alone!

Your dedicated Onboarding Specialist is easy to keep in touch with on a variety of channels. Send an email, Slack or chat message and your questions are answered directly. Need even more support for your team? We can also provide custom training solutions.

Success Stories

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Read all success stories
BrandMRBrandMR logo
  • 90% fewer live chats
  • 35 hours saved per week

BrandMR, a fast-growing legal organization with thousands of clients across the Netherlands, uses Watermelon’s AI Agent “Josefien” to instantly answer frequently asked questions. This reduces the pressure on live chat, increases client satisfaction, and allows employees to focus on more complex matters.

Employee of Burgers' ZooBurgers' Zoo logo
  • 80% of customer inquiries handled automatically
  • Over 1.1 million visitors per year

Burgers’ Zoo serves over 1.1 million visitors annually. Thanks to Watermelon’s AI Agent, 80% of all online customer questions are answered automatically, even during busy periods. This significantly reduces the workload at the reception and ensures that visitors get faster and more consistent responses.

Employees from Afzetbak and De AfvalmaatjesAfzetbak logo
  • 24/7 customer service availability
  • 150 extra conversions per month achieved

Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI Agent. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.

Employee from NKCNKC logo
  • 100% automated conversations
  • 1500 conversations per month handled

NKC has transformed its member support with the implementation of an AI Agent. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.

Employee of Adrem LimburgAdrem Limburg logo
  • 50% of customer service costs saved
  • 40% of inquiries handled outside office hours

Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI Agent. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.

Employee of Tourism Veluwe Arnhem NijmegenTourism VAN logo
  • 95% of customer inquiries automated
  • 1.5 hours per day saved in Citystores

Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI Agents. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.

Read all success stories

Automate your customer service with AI Agents

Answer up to 96% of customer questions automatically and give your team time for what really matters.

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