Customer Onboarding
We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support
Do you have a question for Watermelon?
Go live successfully
With platform expertise, cutting-edge chatbot knowledge and steeped in theories of conversational design, our team of Customer Onboarding specialists ensure every go-live of a Watermelon chatbot is a successful one.
Set goals
Hands-on training sessions
Dedicated Onboarding specialist
Working together
We charted phases for building your chatbot - you’ll be live in 60 days or less. Your Onboarding Specialist supports you every step of the way.
Step 1: Set goals during the Kick-off
The Kick-off session helps you set goals for your chatbot, determine a suitable personality and get started with designing conversations. Your dedicated Onboarding Specialist gives you handy tools to start building your digital colleague.
Step 2: Building can begin
The blueprint for your chatbot has been created and now it’s time to bring your digital colleague to life. After hands-on TRAINING sessions from your Onboarding Specialist, you’re ready to get started. Ask questions whenever you need to and consult self-service resources where necessary.
Step 3: Testing, 1 2 3
You’re almost ready to go live! Your Onboarding Specialist will share a personal testing plan to ensure you’re ready for the big moment!
Step 4: Time to publish!
Your new digital colleague is ready for the world to see. After checking all the boxes on the go-live checklist, you can activate your chatbot on all the channels of your choice. Looking for extra publicity with the go-live? Your Onboarding Specialist can help you there too!
2.500+
chatbots created with Watermelon
3M
conversations per month
∞
different languages used
You’re not alone!
Your dedicated Onboarding Specialist is easy to keep in touch with on a variety of channels. Send an email, Slack or chat message and your questions are answered directly. Need even more support for your team? We can also provide custom training solutions.
Success Stories
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 80% of customer inquiries automated
- 50% of inquiries handled outside business hours
Zadkine has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of study choice guidance but also increased the accessibility of information for students by offering support in multiple languages and helping them make the right study choices.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI chatbots. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
- Reduced customer waiting time from 5 to 2 minutes
- 35% reduction in operational costs.
MBOwebshop.nl, a prominent supplier of educational resources for education, has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of customer service but also increased the accessibility of information for students.
- 70% of after-hours communication is handled by chatbot Laura.
- 82% of routine tasks are automated.
Discover how Kiesz revolutionizes dental care with chatbot Laura, enhancing patient care and increasing operational efficiency in their practice. With Laura, their AI chatbot, Kiesz is taking patient satisfaction to new heights.
- Chatbots Emma & Marleen handle 40% of conversations outside of working hours.
- Chatbots Emma & Marleen resolve 100% of conversations
Qander and Directa.nl have improved their customer service by implementing Watermelon their AI chatbot, resulting in significant efficiency improvements thanks to the collaboration between Rob, Alejandro, and Mark.
- Chatbot Guus of HUUS conducts 3500 conversations per month
- Chatbot Guus handles 100% of the conversations
In the world of furniture and interior design, HUUS is known for its versatile collections suitable for every home, every budget, and every interior style. The company serves customers in the Netherlands and abroad. HUUS has made a revolutionary step in their customer service with the implementation of Watermelon.
- AI chatbot achieves 90% automation
- 50% availability outside office hours
Green Bubble, a market leader in online plant sales, has transformed their customer service in collaboration with Watermelon by introducing an innovative AI chatbot. A strategic move that has significantly improved customer experience and the company's efficiency.
- 24/7 availability for customers
- 90% of conversations automated
In an impressive collaboration with Watermelon, PrintAbout, the leading Printer Specialist in the Benelux, has revolutionized their customer service with the introduction of Chatbot Printy, resulting in a tremendous boost in efficiency for the team.
- 24/7 availability for customers
- 90% of conversations automated
AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.
Watermelon is here to support you
How to make the most of your chatbot?
Customer Support
Our team of support experts and chatbot Charlie are available 24/7 to answer your questions.
Onboarding
Get started on a successful chatbot implementation with our team.
Customer Success
Make a big impact on your customer service with help from a dedicated expert.
About Watermelon
Our team loves to help our customers help theirs.