Customer Onboarding

We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support

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Customer onboarding Watermelon

Go live successfully

With platform expertise, cutting-edge chatbot knowledge and steeped in theories of conversational design, our team of Customer Onboarding specialists ensure every go-live of a Watermelon chatbot is a successful one.

  • Set goals

  • Hands-on training sessions

  • Dedicated Onboarding specialist

Working together

We charted phases for building your chatbot - you’ll be live in 60 days or less. Your Onboarding Specialist supports you every step of the way.

Step 1: Set goals during the Kick-off

The Kick-off session helps you set goals for your chatbot, determine a suitable personality and get started with designing conversations. Your dedicated Onboarding Specialist gives you handy tools to start building your digital colleague.

Step 2: Building can begin

The blueprint for your chatbot has been created and now it’s time to bring your digital colleague to life. After hands-on TRAINING sessions from your Onboarding Specialist, you’re ready to get started. Ask questions whenever you need to and consult self-service resources where necessary.

Step 3: Testing, 1 2 3

You’re almost ready to go live! Your Onboarding Specialist will share a personal testing plan to ensure you’re ready for the big moment!

Step 4: Time to publish!

Your new digital colleague is ready for the world to see. After checking all the boxes on the go-live checklist, you can activate your chatbot on all the channels of your choice. Looking for extra publicity with the go-live? Your Onboarding Specialist can help you there too!


chatbots created with Watermelon


conversations per month

different languages used

Customer onboarding Watermelon

You’re not alone!

Your dedicated Onboarding Specialist is easy to keep in touch with on a variety of channels. Send an email, Slack or chat message and your questions are answered directly. Need even more support for your team? We can also provide custom training solutions.

Success Stories

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Read all success stories
Employees NaronLogo of Naron
  • AI-chatbot handles 80% of FAQ's
  • 70% of interactions occur outside business hours

Naron, a pioneer in the lingerie industry, has made a revolutionary step in customer service with the introduction of an AI-powered chatbot. Founded in 1996, Naron specializes in larger cup sizes and is now an example of innovation in customer-focused technology, significantly improving both customer experience and operational efficiency.

Founders Green BubbleLogo of Green Bubble
  • AI chatbot achieves 90% automation
  • 50% availability outside office hours

Green Bubble, a market leader in online plant sales, has transformed their customer service in collaboration with Watermelon by introducing an innovative AI chatbot. A strategic move that has significantly improved customer experience and the company's efficiency.

Employees of PrintAboutLogo of PrintAbout
  • 24/7 availability for customers
  • 90% of conversations automated

In an impressive collaboration with Watermelon, PrintAbout, the leading Printer Specialist in the Benelux, has revolutionized their customer service with the introduction of Chatbot Printy, resulting in a tremendous boost in efficiency for the team.

Employees of AFAS softwareLogo of AFAS software
  • 24/7 availability for customers
  • 90% of conversations automated

AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.

Marijn from Haarspullen.nlLogo of
  • 1500 conversations per month with Chatbot Maartje
  • 100% automated conversations

GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.

Read all success stories

Boost Your Productivity with your own GPT-4 chatbot . Get Started Today.

Transform your Customer Service with Watermelon's AI and GPT-4 Powered Chatbot Solution. Try it free now.

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