Customer Success

We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support

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Customer Success Watermelon

Strategic expertise

After your chatbot’s go-live, your dedicated Customer Success Manager will continue to assist you in keeping your chatbot successful. Our experts will share their knowledge and train your team so your digital colleague can reach the goals you’ve set out to achieve!

  • Successful implementation

  • Proactive advice

  • A personal touch

Core value listen

Monthly chatbot assessment

Every month you’ll work with your Customer Success Manager to review performance statistics and identify points of improvement. You’ll get advice about which conversations could be optimized.

2500+

chatbots gebouwd

3M+

gesprekken per maand

talen gebruikt

Success Stories

Customer Success Stories

Discover the challenges and solutions experienced by our customers.

Read all success stories
Employees of MBOwebshop.nlMBOwebshop.nl logo
  • Reduced customer waiting time from 5 to 2 minutes
  • 35% reduction in operational costs.

MBOwebshop.nl, a prominent supplier of educational resources for education, has embraced the power of automation with Watermelon's AI chatbots. These digital assistants have not only improved the efficiency of customer service but also increased the accessibility of information for students.

Kiesz directorKiesz logo
  • 70% of after-hours communication is handled by chatbot Laura.
  • 82% of routine tasks are automated.

Discover how Kiesz revolutionizes dental care with chatbot Laura, enhancing patient care and increasing operational efficiency in their practice. With Laura, their AI chatbot, Kiesz is taking patient satisfaction to new heights.

Independent Waiver Service employeesIndependent Waiver Service logo
  • Chatbot Just-in handles 90% of conversations.
  • Independent Waiver Service was live in 2 hours

Discover how Independent Waiver Service BV streamlines their customer interactions and optimize their operational efficiency while both providing personalized and effective service to their clients. With Just-in, their AI chatbot, they now elevate customer satisfaction to new heights.

Qander employeeQander logo
  • Chatbots Emma & Marleen handle 40% of conversations outside of working hours.
  • Chatbots Emma & Marleen resolve 100% of conversations

Qander and Directa.nl have improved their customer service by implementing Watermelon their AI chatbot, resulting in significant efficiency improvements thanks to the collaboration between Rob, Alejandro, and Mark.

Employees of HUUSHUUS logo
  • Chatbot Guus of HUUS conducts 3500 conversations per month
  • Chatbot Guus handles 100% of the conversations

In the world of furniture and interior design, HUUS is known for its versatile collections suitable for every home, every budget, and every interior style. The company serves customers in the Netherlands and abroad. HUUS has made a revolutionary step in their customer service with the implementation of Watermelon.

Employees NaronLogo of Naron
  • AI-chatbot handles 80% of FAQ's
  • 70% of interactions occur outside business hours

Naron, a pioneer in the lingerie industry, has made a revolutionary step in customer service with the introduction of an AI-powered chatbot. Founded in 1996, Naron specializes in larger cup sizes and is now an example of innovation in customer-focused technology, significantly improving both customer experience and operational efficiency.

Founders Green BubbleLogo of Green Bubble
  • AI chatbot achieves 90% automation
  • 50% availability outside office hours

Green Bubble, a market leader in online plant sales, has transformed their customer service in collaboration with Watermelon by introducing an innovative AI chatbot. A strategic move that has significantly improved customer experience and the company's efficiency.

Employees of PrintAboutLogo of PrintAbout
  • 24/7 availability for customers
  • 90% of conversations automated

In an impressive collaboration with Watermelon, PrintAbout, the leading Printer Specialist in the Benelux, has revolutionized their customer service with the introduction of Chatbot Printy, resulting in a tremendous boost in efficiency for the team.

Employees of AFAS softwareLogo of AFAS software
  • 24/7 availability for customers
  • 90% of conversations automated

AFAS Software has teamed up with Watermelon to improve customer interaction through the use of advanced AI chatbots. Discover how the collaboration between AFAS and Watermelon has transformed customer contact, offering a superior experience.

Read all success stories
Customer Success Watermelon

Need extra help?

We are here to support your team during your chatbot implementation. A variety of resources are available for self-service, but if you’d like us to take on some of that work, we have a variety of Professional Services and a broad Expert network.

  • Live walkthroughs

  • Video tutorials

  • Strategic expertise

Boost Your Productivity with your own GPT-4o chatbot . Get Started Today.

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