Customer Success
We’re here to offer your customers the ultimate experience. You’re not alone and we’ll help you make your Watermelon implementation successful with a hands-on onboarding process and Customer Success trajectory. The experts on our team are here for your company. Service & Support
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Strategic expertise
After your AI Agent’s go-live, your dedicated Customer Success Manager will continue to assist you in keeping your AI Agent successful. Our experts will share their knowledge and train your team so your digital colleague can reach the goals you’ve set out to achieve!
Successful implementation
Proactive advice
A personal touch
Monthly AI Agent assessment
Every month you’ll work with your Customer Success Manager to review performance statistics and identify points of improvement. You’ll get advice about which conversations could be optimized.
2500+
AI Agents gebouwd
3M+
gesprekken per maand
∞
talen gebruikt
Success Stories
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 80% of customer inquiries handled automatically
- Over 1.1 million visitors per year
Burgers’ Zoo serves over 1.1 million visitors annually. Thanks to Watermelon’s AI Agent, 80% of all online customer questions are answered automatically, even during busy periods. This significantly reduces the workload at the reception and ensures that visitors get faster and more consistent responses.
- 67% of customer inquiries automated
- 6000 customer interactions handled annually
- 25% of conversations outside office hours
Foresco has significantly streamlined its customer service with AI Agent Kim. The AI solution automates 67% of inquiries, manages 6,000 interactions annually, and ensures customers receive answers even outside office hours. This saves the inside sales team valuable time to focus on complex requests.
- 24/7 customer service availability
- 95% of inquiries automated
- 58 hours saved per month
PetBase has transformed its customer service with an AI agent. This solution provides 24/7 availability, significantly reduces workload, and improves response times. PetBase now saves 58 hours per month, allowing staff to focus on complex cases.
- 24/7 customer service availability
- 150 extra conversions per month achieved
Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI Agent. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI Agent. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI Agent. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI Agents. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.
Need extra help?
We are here to support your team during your AI Agent implementation. A variety of resources are available for self-service, but if you’d like us to take on some of that work, we have a variety of Professional Services and a broad Expert network.
Live walkthroughs
Video tutorials
Strategic expertise
Watermelon is here to support you
How to make the most of your AI Agent?
Customer Support
Our team of support experts and AI Agent Charlie are available 24/7 to answer your questions.
Onboarding
Get started on a successful AI Agent implementation with our team.
Customer Success
Make a big impact on your customer service with help from a dedicated expert.
About Watermelon
Our team loves to help our customers help theirs.