Trengo alternative: Watermelon, the better choice
Watermelon and Trengo are both software solutions for customer communication, but as an alternative to Trengo, Watermelon offers a more user-friendly and efficient platform. In popular comparisons, both tools support omnichannel communication, allowing conversations via WhatsApp, Facebook Messenger, email, chat, and other channels to be managed clearly in one shared inbox. This enables both small businesses and larger teams to organize and manage all customer contact in one place.
Watermelon vs. Trengo
Both solutions offer an omnichannel communication platform that enables teams to collaborate and manage customer interactions efficiently. Conversations via WhatsApp, email, Messenger, and other channels are centralized in one place. Some tools, however, have limited integrations, which can affect how you connect other systems. Below we outline the key differences in functionality.
| Watermelon | Trengo | |
|---|---|---|
| Shared inbox | ||
| Flowbot | - | |
| AI Agent | - | |
| Mismatches | - | |
| AI suggestions in inbox | - | |
| Start from 1 user | - | |
| Dedicated Customer Success Manager | - | |
| Phone support |
You are in good company:
Discover how omnichannel communication improves your customer contact
Want to experience the functionality of Watermelon and Trengo for yourself? Start free and discover how this Trengo alternative centrally manages omnichannel communication via social media such as WhatsApp, WhatsApp Business API, Facebook Messenger, live chat, messaging, and social media. Manage all your customer contact and conversations efficiently in a shared, collaborative inbox, automate messages where possible, and increase customer satisfaction.
The automation game
Integrations and partners
Easily integrate Watermelon with various channels such as WhatsApp, WhatsApp Business, Facebook Messenger, email, and social media. With our API, you can seamlessly connect CRM or ERP systems, process leads instantly, manage customer data, and automate conversations—all within one platform.
Ease of use and interface
Get started quickly with an intuitive omnichannel platform
Watermelon’s interface is designed for clarity and simplicity. Manage all your conversations and customer interactions through one platform, including email, WhatsApp, Messenger, and social media. Automate messages, use saved replies, and benefit from extensive integrations to efficiently track customer contact. This increases customer satisfaction and saves time, while our support team is always ready to help.
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 150 conversations per month
- 40% outside office hours
The Municipality of Gennep uses three Watermelon AI Agents — Ellen, JAI and Tessa — to offer residents 24/7 digital support. From answering citizen questions to assisting internal teams with legal cases and writing tasks, AI allows this small municipality to deliver modern, efficient and always-available service.
- 90% fewer live chats
- 35 hours saved per week
BrandMR, a fast-growing legal organization with thousands of clients across the Netherlands, uses Watermelon’s AI Agent “Josefien” to instantly answer frequently asked questions. This reduces the pressure on live chat, increases client satisfaction, and allows employees to focus on more complex matters.
- 80% of customer inquiries handled automatically
- Over 1.1 million visitors per year
Burgers’ Zoo serves over 1.1 million visitors annually. Thanks to Watermelon’s AI Agent, 80% of all online customer questions are answered automatically, even during busy periods. This significantly reduces the workload at the reception and ensures that visitors get faster and more consistent responses.
- 24/7 customer service availability
- 150 extra conversions per month achieved
Afzetbak and De Afvalmaatjes have revolutionized their customer service by implementing an AI Agent. This solution ensures 24/7 availability, saving time for staff and customers while significantly increasing customer satisfaction and driving 150 additional conversions per month.
- 100% automated conversations
- 1500 conversations per month handled
NKC has transformed its member support with the implementation of an AI Agent. This digital travel companion provides 24/7 assistance to members, streamlines customer contact, and efficiently handles peak periods, enhancing the overall service experience.
- 50% of customer service costs saved
- 40% of inquiries handled outside office hours
Adrem Limburg has significantly improved its customer service by implementing Watermelon's AI Agent. This digital assistant not only ensures faster response times and 24/7 availability but also contributes to substantial cost savings by automating common customer inquiries across multiple platforms.
- 95% of customer inquiries automated
- 1.5 hours per day saved in Citystores
Tourism Veluwe Arnhem Nijmegen has embraced the power of automation with AI Agents. These digital assistants have not only improved the efficiency of visitor services but also increased the accessibility of information for tourists by providing support in multiple languages and helping to plan visits.