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Choosing your Channel

All messages from the different channels will show in the Watermelon Inbox. This makes it very easy to manage all incoming conversations. When choosing your channel, it’s good to check how are your current contact moments coming in in the current situation.
  • Do you get a lot of emails with questions about content from your site? Add a Chat Widget and you’ll stop those easy questions coming in.
  • Do you get a lot of phone calls? Connect your Agent to WhatsApp.
  • Does the majority of your questions come in via Social Media? Use the Facebook and Instagram channel.
The table below can help you to decide which channel to connect:

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Multiple channels

You can connect all desired channels to one Agent. It is also possible to connect the same channel multiple times. This way you can connect multiple phone numbers, Facebook accounts or Chat Widgets to the same Agent.