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Help visitors start a conversation faster with clickable starter messages in the chat widget. Conversation starters are short, clickable messages that appear in the chat widget before a visitor sends their first message. They help visitors quickly choose a topic, such as pricing, support, booking a demo, or product questions. When a visitor clicks a starter, the message is sent as their first chat message.
Conversation starters are available on all plans and only appear in the chat widget.Limit: You can create up to 4 conversation starters. Each starter can contain up to 40 characters.

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Set up conversation starters

1

Go to Integrations

In your Watermelon dashboard, go to Integrations.
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2

Open Chat Widget

Select Chat Widget from the integrations overview. Open the chat widget you want to edit.
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3

Open Attract

Click Attract in the chat widget settings.
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4

Enable Conversation starters

Scroll down to the Conversation starters section. Enable Conversation starters.
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5

Add your starters

Add up to 4 conversation starters.Each starter can contain up to 40 characters.
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Place them in the right order

Drag and drop the starters into the order you want visitors to see them.
7

Save your changes

Click Save to publish your changes to the chat widget.
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Once saved, the conversation starters will appear in your chat widget.

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Change the order

1

Go to your chat widget

Go to Integrations > Chat Widget and select the chat widget you want to edit.
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2

Open Attract and scroll down to Conversation starters

Click Attract. Scroll down to the Conversation starters section.
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3

Reorder the starters

Drag and drop the starters into the order you want.
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4

Save your changes

Click Save to save your changes.
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The order you set here is the order visitors will see in the chat widget.

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Disable conversation starters

1

Go to your chat widget

Go to Integrations > Chat Widget and select the chat widget you want to edit.
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2

Open Attract and scroll down to Conversation starters

Click Attract. Scroll down to the Conversation starters section.
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3

Turn off Conversation starters

Disable Conversation starters.
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4

Save your changes

Click Save to save your changes.
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After you save, visitors will no longer see the starters in the chat widget.

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Best practices

Keep them short

Use clear and simple messages. Visitors should immediately understand what will happen when they click.

Focus on common questions

Add starters for the topics visitors ask about most often, such as pricing, support, or product details.

Use action-oriented text

Write starters like actions, for example “Book a demo” or “View pricing”.

Put the most useful starter first

Place the starter visitors are most likely to need at the top.